I was charged $80 cleaning fee but I was told I had to take out the trash, clean my dishes, and not leave a mess. What's the cleaning fee for then? I told this to Booking.com who then contacted the property, and the property told Booking that they wouldn't charge the cleaning fee. They did. I then contacted Booking to say this, and they tried contacting the property who said they'll give me back the cleaning fee. I waited for it to be done, and it was never done. Eventually, Booking said there's nothing more they can do and to contact the property directly. I did and then was told there's no record of returning the cleaning fee. I screenshot all my conversations with Booking to whoever I was talking to, and they said they'll ask the manager. They did and said they're not returning it because "We apologize but we can only refund the unstayed nights. Also any issues reported on the day of check-in will be addressed right away. But we didn't received any upon your check-in all you issues were sent on the day of your check out so no refunds will be made. Thanks!" What?! If that's the case, how do I have screenshot proof that Booking talked with them about not charging the cleaning fee? Ridiculous. What a lie. Besides the cleaning fee scam, the rooms were very old, beds were caved in, blankets felt dusty. Definitely not a homey feel, not clean. There weren't any tables in any of the rooms to work on, and none of the ceilings had lights, just old lamps. It was a really worn-down place, would not recommend at all. Kitchen didn't have many items, barely any utensils (forks, spoons, knives), no basic cooking essentials like oil and salt, nor any good cutting knives. Really terrible amenities. AND the property asked me multiple times to leave a review. So here it is. Stay away, lying property managers, totally not worth it. Would like Booking to take this off the site, this is ridiculous.

No!

The location seems not safe. When I got in, I didn't find the thermostat, the heating system doesn't work. It was very cold inside and we can't control the temperature. It would be very difficult to stay overnight without heating. After a very short stay (1 hour), we decided to leave. This is the worst experience for me!

my apartment was the first one, ground floor from the parking lot. parking space right in front of the apartment.

The loud screaming/crying children and mom upstairs.

Really liked the location. Communication the the property owner was very easy and he was very pleasant.

It was not adequately described, beds were not comfortable, no table, lamp was broken, light switches didn’t work.

They did not offer breakfast. It was in the middle of everything.

The neighbors smoking weed.

Great communication with the the rental agency. Clean, good location, not very noise

Needed an extra chair and a clock

Communication

Insufficient provisions eg 1 toilet tissue for 4 guests 2 nights

Was good

Only had one wash cloth and fridge was d dirty