I have NO complaints. Everything was good (it’s not easy to please me). The check in/check out process is easy and accommodating. You also have an option to pay for early check in or late check out but you can’t do it until 24 hrs before you arrive. The house decor is nice! The pictures don’t do some of the rooms justice. I found a floor plan online somewhere. I just wish I didn’t have to go searching for it. I needed to know which rooms were near bathrooms, etc because we had handicapped family members. The bedrooms were a bit smaller than I expected but were still a great size. There’s a big media screen but we couldn’t figure out how to work it and we had some tech-y people with us. Some family members said they saw bugs all over their rooms upstairs. I didn’t see them but my room was downstairs. Some people might find this point to be a negative but it didn’t bother us….many neighbors partied all night long. I mean, until 3-4am with loud music. This happened every night we were there. It didn’t bother us because we were hanging out by the pool anyway and it didn’t wake the small kids. There’s a small water park on the premises. This was perfect. Since we had so many children, this was a free way to keep them entertained for a day. There’s a shopping center with a Target at the entrance. I don’t have any complaints and would definitely stay there again.

Communication with property was timely. Pictures of the property were spot on.

The property was great

The house was amazing and exactly as pictured. We will stay again. Had a great time in and out of the house. Thank you for a wonderful vacay

The property was just perfect-location, size, amenities, cleanliness. The only 2 things we had some trouble with was checking in the gate (no directions and terrible process) and slow Wi-Fi.

The house was perfect for 4 families coming to Disney and universal for a few days. Plenty of space to move around for everyone

Enjoyed the stay. Had a great time in the gameroom and pool! Would stay again.

Great property. Looks just like the pictures. Definitely will book again. Only 2 small things. The ice didn’t work and the pool never heated even after payment, but overall no issues. Worth the money

I enjoyed this property it was beautiful! The pictures don’t do much justice, there were a few discrepancies however I was was accommodated for them. I would stay here a thousand times over!

This property was truly as advertised - we were impressed by the decor, space, & amenities provided. By and large my deduction of stars has little to do with the space itself. While I’d say that 87-90% of our stay at this residence was overwhelmingly positive, it’s the issues surrounding the remaining percentages that bring this review down. The 1st issue is mentioned in previous reviews and it’s the roaches and bugs. On night one alone, I had to kill 5 different roaches myself, & that’s not including ones that someone else may have gotten to before I did. Thankfully they weren’t exactly rampant and we didn’t see an Invasion of them the whole trip, but they’re clearly a known issue and something further should be done by mgt. As for the 2nd issue, & this is the main one for me - the power went out around 5:30pm on the 3rd night of our stay, luckily for us, this didn’t hinder our plans much since we’d planned for a pool day and grilling out. But besides potential discomfort, the biggest issue is that despite serval of the management company residences being affected, I was the one who had to reach out and beg for any update or information regarding restoration ETAs from the power company. While nice, unfortunately the representatives they have working their call center are clearly not equipped to communicate or act in case of a power outage - and if they are, then the training was not effective. Spoke to two different reps who said my calling the complaint in was the first they’d heard of it. The 1st rep never got back to me again, 1hr later I called and got the 2nd rep who at least did attempt to follow up. The chain of command was broken as the rep directed me to the security gate office since last she heard someone was on property to fix the issues for all the residences, but then the security gate sent me to the property clubhouse which is independent of the residence owner and couldn’t help. the clubhouse rep at least helped me put in a “report and outage” request for my residence directly into the power company website. Then the last I heard from the company regarding the issue was a text that read “hi, after getting back with our resources, unfortunately we cannot contact anyone since it is an electric company issue, so you’ll have to wait until it’s fixed. Thanks for understanding”. Power was restored around 9:15pm, but that was after we sprang for flashlights & such since we knew we couldn’t see in the dark.

Great amount of space for 20+! Loved to pool, bed rooms and game room. Area is a bit seedy and you can see and hear ever patio around but overall great for a weekend together.

Our overall experience was great! The home was clean and beautiful, the pictures are spot on! The only issue was with the air conditioning system. Temp stayed around 78 on lower level, very uncomfortable. I reached out using the number provided for customer service, left message but never received a call back. Hopefully the air issue will be repaired for future guest. Thanks Dennis!

Overall the property was true to advertisement. There were some things that were damaged, such as the blinds in the master bathroom. Would suggest getting those fixed for privacy as other guest are at the pool. Also, that hot water heater may need maintenance due to the property can cater to a large group we did experience the hot water running out as different guest took showers. Parking was not an issue and we had 6 SUVs. Other than the improvements listed we, and especially the kids enjoyed their stay!

The house was aesthetically beautiful. In some of the rooms when you turn off the lights, it also turned off the outlets except one so you have to choose your outlet wisely when charging your phone. The location was great. Accessible to tons of amenities, stores, and attractions. We went for a Disney trip and it only took about 15 min to get to the Disney property. My issue was SOME of the staff interactions. There was a lot of communication from Casiola well before the trip just with spam as well as pertinent info for my trip- all via email. I received my codes and the check in process nearly a week prior. 24 hrs before my stay they asked if I wanted the add ons like early check in and pool warmers- which I did and add on through a pretty easy process. That was when all the drama started. About 2pm the day before my check in, I received an email requesting a photo of my credit card, drivers license and a selfie of me with my deivers license all so I can receive my codes to get into the property. I thought this was strange since I already had my codes. (Also because identity theft is real!) I called and spoke with someone who was very snarky about the fact that I would even question the validity of the email but said they need this information and the reason I had already received the cides was THEIR ERROR and I shouldn't have gotten them yet. I suppose it makes sense because I would provide this info to a hotel if I stayed - just in person- and since this is a management group rather than an individual host, I guess that adds up. I couldn't do it right that second. Later that night once I could finally slow down I took the pics but before swnding through an UNSECURED GMAIL ACCOUNT, I emailed them asking if they have any other SECURE methods to dwliver the info i.e. a portal or an online Dropbox that goes directly into their server or via their website or in person or whatever. The gentleman who replied said that I can email or come by the offfice in person in the morning. I didn't see his reply until an hour or so later when I also got a reply from the same snarky lady threatening to cancel my reaervation if I didnt submit NOW!!! Despite the fact that her coworker said I could come by the office. I emailed begrudgingly. The stay it self was fine but after I was charged for a "broken light" that was in the one room that no kids were in and a poor quality pic was sent as "proof" of it being broken. It had metadata wiped from it-convenient.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great fun house!

Rating Details: The property manager was very unhelpful. The vacation rental was clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The dryer did not work the entire 5 day stay. It was very inconvenient. I was in very disappointed in the customer service.I will not rent

Rating Details: The property manager was very unhelpful. The vacation rental was clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The dryer did not work the entire 5 day stay. It was very inconvenient. I was in very disappointed in the customer service.
I will not rent