Clean Modern Spacious Comfortable

Brand new Ultra modern furniture Very comfortable MURPHY bed Impeccably clean (superb janitorial team, very clean common areas) Laundry room, with new laundry machines

Very loud!! Lots of families with little children, without supervision, running and screaming on the hallways. No immediate response from management. It’s like the building was abandoned, without any oversight, nor security. POOR MANAGEMENT NO ONE EVER PICKS UP THE PHONE!!

Liked the space, the washing machines and dryers in basement, the fact that I could leave my bags in a storage room (unlocked though); small gym had free weights I needed; kitchen was adequate, though needed a toaster! TV was good (apps) once I found the hidden remote (under the couch cushion in a crevice). Wifi worked. Once I figured it out, app to open doors was convenient and I put it on 2 phones. Lidl nearby. Air conditioning worked well as long as I kept the curtains pulled and it was HOT outside, so that was great.

Not the prettiest area, though close to grocery stores and the tennis club (10 min walk) and a gas station/small grocery store that was open on Sundays. No instructions on anything, garbage had to be put into nonexistent red bags which I finally found at coop in the flower/tobacco department. No soap to wash dishes, so I bought some and sponges. Figuring out phone app was a bit tricky.

Property is in a quite part of town, walking distance to Lugano Parco Ciani (15-25 min, depending on you pace) and another 5 min to the center/promenade. It was clean, although nobody cleaned the room for 3 nights that we stayed there. Bed was comfortable, sofa bed better than you topically find but not as comfy as a bed. Washer + dryer in the room, work fine. Balcony concept allowed for privacy (see official pictures of the property and you’ll know what I mean).

Noise dampening was very limited, heard ppl next door very well. Frying pans were non-stick (Teflon) and very scratched up, handles wobbly, had to spend 10min tightening everything up with a Swiss Army knife before being able to cook something (if you have 2 hungry kids, 10 min is veeeery long).

Location

Smelly towels, bad quality toilet paper, no Wi-Fi connection to the tv, bed was very hard, only two very soft pillows, towels weren’t exchanged during the stay

Keyless entry, place was clean.

No shower door

Small but had everything you need

Clean rooms quite place

Nothing all was perfect

relatively central location in Lugano (about 15 Minutes by foot to the center), very spacious Appartement. Everything was clean and the appliances where working and in good shape. Will definitely use this gain.

n/a

The area is nice and the restaurant on the ground floor is also good The apartment was clean, and the kitchen is enough for a couple of days away from home.

doors are very loud when closed, so you'll hear every time one of the neighbours leaves or enter their unit. The procedure to get the key door was very cumbersome, had to signup to 2 or 3 different services to download an app to the door. And I'm not sure it's the best system, if you're phone runs out of battery you're locked out

New, clean and modern apartment.

There’s a construction near the apartment, sometimes it was noisy.

We were ok with the location. It is a bit further from the lake, but it wasn`t a disturbingly long walk and we also found a great glace shop. The apartmant and the flat are modern with good design. Our place had one bedroom and the whole place was sufficient for 2 adults and 2 children. We got response pretty fast from customer service.

I think this mobile key is a bit complicated at first sight, but actually it worked well. We wanted to use the microwave but it was a non-Swiss version and there was no adapter available, so it made our life difficult to heat milk for our littlest daughter (we reported it on the first day and was promised to send one adapter, but never happened in 4 days). I think it must be clearly let the guest know who is responsible for cleaning the cutlery or who should rid off the garbage as there was no red bag left in the flat (but description in the elevator says it is not allowed to leave garbage in the flat) despite we are charged by 145 CHF for cleaning originally. We washed everything as we couldn´t know who should do that... I also felt pretty aggressive manner how the initial payment was handled by the hotel, receiving dozens of emails to unable to charge my credit card despite my CVC code was registered properly and it always worked for other hotels. So I thought I was scammed at the first sight...

room size

small room

Great place - our stay exceeded our expectations. The place was compact, clean, but well equipped. The balcony is perfect for morning coffee bathed in sun. We also had access to common spaces like coworking and gym which was super helpful as we both are freelancers.

The app key system is a bit inconvenient - sometimes you need to repeat it couple of times, and to start with you need to download an app on your phone.

The building design (outside) is very nice.

They have created an automated apart-hotel with potentially the worst customer journey out there. Not customer friendly at all, after booking they ask you for your email, but they can't receive it for privacy reason, than you need to download an app, register on an external platform, then receive a code to copy and add to it in order to be able to upload the room key to your phone / app. At the end of all this they still send you an email stating that the city tax has to be paid separately (I already paid in advance for the room) and you need to again go onto another platform and proceed to pay manually the city tax. The LED lights outside of the property at night are obnoxious, so bright and excessive, feels like a landing strip. The room is filled with these incredibly bright light switches with 8 blue LED lights in each one. When the light are off, the whole room is light up from the switches. I would invite the architect and electrician to sleep in there one night. The mattress might be the most uncomfortable I've ever tried in my whole life. Won't be staying here again.

the check-in was not explained well, as you need to have an app to enter the building and the app. we did not have the room number. good that it was still working hours, so they checked immediately. as for foreigners, coming to Switzerland without internet (yet), they could have given the wifi data, as they are needed to check in. for 3 days we got 2 capsules of coffee, and 4 napkins..better give nothing. and one bag for trash. in the lifts there are wornings that you might get a fee for many things. not really encouraging and welcoming way to greet the guests.

super clean and luxury.

nothing