Plenty of positives! Very clean, lots of space, great location, beautiful club house with a perfect lazy river. Spring break was busy, but we were able to find pool chairs at 10am. Be careful about the patio door locks. The far left lock will occasionally come unlocked as the right side is open and closed. Just check it before going to bed or heading out for the day. As far as location, it was very easy to get to Disney Springs for a day of shopping and entertainment. Beware around Spring Break, lots of nighttime partiers (some quieted down, others not so much). The phone number to night security to enforce the noise ordinance did not work. Management company had no idea what I was talking about when told. The management company leaves a LOT to be desired. First, we had an unexpected maintenance visit. They claimed it was to replace two vertical blinds, but the blinds were fine. I did not allow the man access because I felt it was unnecessary and could be scheduled when guests were not in the house. Second, before booking I read all the reviews; after booking I read through all the instructions, feeling confident that if I followed their instructions we would enjoy our time there. Boy was I wrong! I used their portal for all my communication with them (per their instructions), which included a request and payment one week in advance of our stay for using the pool heater. While at the property I notified them the pool felt colder than expected and asked them to check the heater had been turned on (knowing it takes 24-48 hours to properly heat the pool - hence the advance notice and payment). They incorrectly assured me it was. I was also given tips by the neighbors to turn on the jacuzzi for the maximum time as that would help heat the pool. The very next day, after a full day at Disney Springs we came back to find the jacuzzi and pool colder than ever and completely unusable. With it being in the mid 80's, we definitely tried, but we were turning purple and shivering. I contacted the management company again to request a refund for the pool heating, because our stay was short and we would not be able to enjoy the pool on the last day due to checkout being so early. While they did promise a refund (in 3-5 days), honestly it negatively impacted the whole trip because we rented this property for the main purpose of having a private pool to USE. I won't be staying at this property again or any properties managed by "Wonder" again.

The house itself is great. It’s clean, plenty of space, well decorated, warm and comfortable. The four of us thought our beds were super comfortable. The pool and spa were warm, per our request, upon arrival. The pool gets minimal sun during the course of the day mostly because of the close proximity of all 3 neighbors. Upon our arrival we noticed a light bulb was not working, nor was the coffee maker. We contacted the management a immediate the next morning, and a time or two after. While they said they were working on the issues, throughout our four night stay, the issues were not fixed, so we had no option to make our own coffee. The ironing board also wasn’t super functional. It’s the over the door kind which wasn’t secured to the door, and (my fault??,) I didn’t realize that was how it was supposed to work. They did not respond to my ironing board inquiry at all. Upon leaving, we were charged for a stained white wash cloth and a broken picture frame. The wash cloth wasn’t a big concern as it was a $5 plus tax charge, but we did not break the picture frame and the pictures they sent us to prove it was a broken frame were odd, small pictures that didn’t even show the room where the frame was hanging. Now we need to go through he paperwork process of refuting the charge and we are supposed to provide “proof” that we didn’t break it. So in short, they took little responsibility for things that needed attention while we were in the home, yet once we left they were very attentive to add charges which we should not incur. Contact person through VRBO has yet another management company in charge of the home. Home is in a crowded, tight neighborhood, yet noise was never an issue. Trash valet service was great. Community club house and it’s amenities also were fabulous. Ice cream shop sells pre packaged ice cream like popsicles and ice cream sandwiches. No fresh ice cream/ cones available. Lazy river and water slides fun. Weight room very suitable. Lots to do at the clubhouse.

The location was perfect. An easy 15-20 minute drive to the Disney parks. The house was nice, clean and well cared for. The other amenities on the property were great also. I would stay at this place again for sure, and I was really pleased with the property manager, they were responsive and helpful. We were overall very happy with our stay! However, there are just a few things I would like to comment on just because they asked for opinions about what would make it better. (1) The spa is not a hot tub, and won't get warmer than the pool. (2) We paid extra to have the pool heated, but depending on the time of year you go (we went in early Feb), if the weather is too cool outside, the heater turns off. It then takes a long time for the pool to heat up again. We were there 7 nights, and the pool was really only warm one of the nights. (3) The kitchen could use a few more "stock" items such as salt and pepper, pot holders, dish soap, plastic cups (for use around the pool). Note: they do provide several packs of dishwashing detergent but no liquid dish soap for items that should not be in the dishwasher. (4) They only provide 1 roll of paper towels. For a 1 week stay, they should provide 2-3. (5) They do not provide wash cloths for sanitary reasons. I cannot remember if this was in the pre-arrival instructions. (6) Bring extra towels for swimming. The ones that are provided for the bathrooms are pretty small and thin.

It was a great vacation home. Great proximity to Disney. It also had a nice pool that can be enjoyed by all ages during the hot noons. It was a pleasant stay!

Clean, comfortable, tons of space. We will stay again next year!

We are very pleased with the house and the location. We tried to get a better description several times about the room bed sizes. To clarify there is a king suite downstairs that attaches to kitchen and pool. There is a set of single beds on lower level next to the shared bathroom. Upstairs there is a second king suite with soaker tub and full bath. There also is a room with a bunk bed that is single over double with a trundle double pull out. There is a full bath close to this room. And a fifth room has 2 double size beds which sits next to another full bathroom. There also is a couch that is in the loft that also opens to a queen size bed. The pool we had heated for our stay had we not heated the pool it would not have been used. November has too cool of evenings to enjoy the pool not heated. The hot tub is NOT a hot tub it is bubbly seated pool. The temperature of the pool and "hot tub" were the same. or slightly cooler from each other. Trash is picked up early mornings daily. Just set outside front door in the brown bin next to front door. They will also take any cardboard that wont fit into a bag. The one car garage is only big enough for a small compact car. So our minivan and pick up truck would not fit. There is an ice machine in the fridge. The coffee pot is a K-cup and brew full pot size so you can come prepared. They did provide a start up set of soap/etc. very helpful. Helpful items to bring with you would be hand size kitchen towels/wash cloth for dishes, handwashing dish soap, kitchen cleaner, trash bags, laundry soap and any laundry items you use . There was construction near by but never disrupted our stay.

We have stayed in Story Lake many times while visiting Disney and Universal. We have 4 kids so it is easier to stay in a house or townhouse than try to stay at a hotel/resort. We have always loved the area and were excited to stay in this brand new house/area of story lake. Unfortunately, the neighborhood is under construction and still being built. Construction continued through all hours of the night as well as some party goers at a house behind us. Although we are assuming, it appeared that some of the construction workers were using an empty house to party in and partied for over 24 hours - through the night - with a loud speaker. When I asked wonder vacation homes management for the phone number to story lake community security and what the quiet hours were, they did not know and offered no help. We drove around to the security guard house where we were given the non-emergency police number and was told to call them if the party continued after 11pm - as that is when the quiet hours begin. The party again continued past 11pm and the police shut it down around midnight. As I said, we were there with our children to visit the parks and enjoy our vacation but our sleep and time at story lake were utterly ruined. I do not recommend this particular house/community at this time. The house was clean and just what we were looking for. It was sad that we didn’t feel comfortable using the pool area with our kids as the party goers behind us were drunk, acting erratic like they were on drugs and having sex in the pool, etc… we had to keep them inside with the blinds closed. And yes, it was all happening in broad daylight. Maybe this house will be better when the community is complete and riff raff can’t get in. But like Wonder Vacation Homes told me, they can’t control what other people do at the other houses and they are so close together - consider all of this before you rent there if you have children or actually want to sleep at night.

The property is way in the back of storey lake "resort" where there is 99% new construction going on. Our house was on 1 of the 2 roads that had finished houses and the rest was still being built. The community pool, slide and splash pad was the whole reason we wanted to stay at the community and it was a complete disappointment. There were so many people at the pool because it is the only one for the whole community and it is way to small. On top of that the location of the community pool to the home we rented was at least 1 mile away so there was no way we could walk with the kids. Then there was a dead deer on the side of the road that leads to our house the whole time we were there, no one came to clean it up. Police were outside the neighbor hood the first night asking guest for their Id's for some reason. We were told the pool heater had to be paid for in order for the spa to be heated and upon arrival the pool was warm but the hot tub was cold. When reported the "inspector" who was sent out brought a regular thermometer and held it over the pool and spa and got the same reading of 94.4 which was the temperature outside at that time. They didn't even check the temperature of the water. I also reported that the air hockey table was broken and leaning very bad and was told, we are sorry but unfortunately we can not send someone out to fix it until Monday, which would have been the day after we were leaving so there was no point. There was also writing on a few walls and a broken blind. Overall the experience was not great at all and for everything that went on I know we could have gotten a better home somewhere else and I don't think we will return.