We enjoyed our stay and would love to stay again. A wonderful location and all arrangements were very easy. We are pleased to hear that a dishwasher will soon arrive and also hope that the back hob will be fixed. However the property has far too much furniture upstairs for a holiday rental. The bedrooms are far too cluttered .

We enjoyed a cold and wet December week at Crown Villa. The house is in a perfect central position. We walked to several different places to eat during our stay. The bed was very comfy and the kitchen good with nice new appliances. The house was nice and warm. It would also be lovely to stay there in the summer.

Crown Villa was absolutely perfect for a short break near the coast. The cottage had everything we needed and was really comfortable - we loved it. It was in a perfect location for shops, pubs and restaurants. We will definitely come back!

The house was excellently located in the heart of Wells next the Sea and provided a secure garden for our dog. Whilst the house was spacious it was starting to look tired. A little bit more attention would make it an excellent holiday let for the money charged. A property of this size warrants a dishwasher (we weren’t even provided with a washing up bowl). Also, the oven was filthy and we had to clean it before we could use it. Both settees in the living room felt very old and as a result uncomfortable. Whilst there were a few bits of antique furniture, most of it was chunky modern type pine (you could barely move in the dining area and bedrooms for furniture). Overalll, if felt a bit cluttered. The “welcome pack” consisted of several A4 sheets that had been written over and altered making the 2 pages on what to do if the boiler went wrong incomprehensible! Also, the jobs we were expected to do were well beyond the norm!! The en-suite shower room was old and felt unclean. The drain was so slow that the whole room filled with water and the temperature gauge kept falling off the shower, meaning you had to guess the temperature. Having said that, the location was lovely and quiet at nighttime and the beds ultra comfortable. The patio and garden were very pleasant to sit in and a real sun trap. Also, it was a lovely gesture to have a delicious large cake and bottle of wine waiting for us on our arrival.

A comfortable well equipped property but needs some TLC. The kitchen tap leaks and the washer on the cold tap in the en suite wet room is breaking down. The window frame in the main bedroom is covered in black mould which is unappealing and the frame is rotten and gives when one opens the window. (I would hope that the cleaners have reported these problems). The location is good as long as parking can be found on Buttlands which can be problematical. On the whole a good property and one which we would consider using for our two annual stays in Wells next the sea, but given the price increase for the same period next year, we will pass. I assume the customer service question relates to Norfolk Hideaways and not the owner with whom we had no contact. Norfolk Hideaways have been excellent in these difficult times but I look forward to actually speaking to their staff again and not having to do everything on line. I like many others miss the personal touch.

Parking difficult. Facilities really should include a dishwasher in this day and age or at the very least a drainer rack supplied. The information book was scruffy, out of date and inaccurate e.g only 1 front door key, access to shed no longer possible - garden parasol (much needed as it was a very hot week) was therefore unavailable, as were pegs for clothesline.

Crown Villa is comfortable, has a lovely outlook and is very well situated for pubs, cafes and shops. It has the added advantage of a pleasant and private garden. The beds are comfortable and it’s nice to have two bathrooms. Unfortunately we found the Wi-fi to be unreliable and apparently insecure (set-up needs updating) and the instructions for using the tv system didn’t help - has some element of the system been changed since the instructions were written? Overall, a good stay and we are booked to return to Crown Villa, thank you.

Lovely little cottage, clean, comfy and homely. Three adults, 1 child and 1 dog loved our stay and enjoyed using the villa as a base to explore Norfolk