Would have checked out if the booking was refundable, worst room I booked in Italy !! For the price paid! Definitely need to maintain the rooms by all means. The only thing that was good the lobby well maintained.

Pros: Comfortable bed Cons: Faulty Coffee machine flooded floor Kettle with broken thermal cut off , unplugging from mains only option. Television had no English Language channels other than CNBC financial news. Plate glass 'curtains' trapped my finger between them and the ledge; still very sore 3 days later. It would appear from one of the rooftop photos that you can see the lake. I didn't see it when I went on the rooftop.

Wonderful Breakfast variety and quality. Efficient plain clean operation

Clean, good location, helpful staff.

Awesome experience. We will come back for sure

Very nice hotel, located in front od a beautiful piazza full of good restaurants. Comfortable, clean room. Excellent brrakfast and friendly staff.

Nothing special. Just a easy place to spend the night.

Clean, good staff, breakfast as well, negative points are the parking which have to be pre-booked earlier plus rooms have no closets. Other features are fine.

Clean, good staff, breakfast as well, negative points are the parking which have to be pre-booked earlier plus rooms have no closets. Other features are fine.

If this is a 4 star hotel then Motel 6 is a luxury resort. What a disaster & a disappointment. The room was horrible. The floor boards were coming up in the bathroom from water damage, the bedroom looked worse than a college dormatory with chips of paint coming off the walls, there was damage everywhere! Worst of all was the bed... it was like sleeping on concrete. We both tossed & turned and woke with back aches. Also the neighbors in the residential building nextdoor were fighting and you could hear everything with the windows closed! The staff also didn't notify us ahead of time that parking must be reserved, so we had to find an alternative parking spot after a very long drive. The staff was nice, but the hotel room was definitely motel status. I can't find any reason why the Swiss would call this a 4 star instead of a 2.5. Sorry, I would have had better sleep in my car.

If this is a 4 star hotel then Motel 6 is a luxury resort. What a disaster & a disappointment. The room was horrible. The floor boards were coming up in the bathroom from water damage, the bedroom looked worse than a college dormatory with chips of paint coming off the walls, there was damage everywhere! Worst of all was the bed... it was like sleeping on concrete. We both tossed & turned and woke with back aches. Also the neighbors in the residential building nextdoor were fighting and you could hear everything with the windows closed! The staff also didn't notify us ahead of time that parking must be reserved, so we had to find an alternative parking spot after a very long drive. The staff was nice, but the hotel room was definitely motel status. I can't find any reason why the Swiss would call this a 4 star instead of a 2.5. Sorry, I would have had better sleep in my car.

On the whole, OK. I received my 'walk-in shower' as requested as well as my 'high floor'. Unfortunately NOT the quiet room i requested and was not only at the hub of lift activity, service room etc but actually adjoiining the service lift! Extreme noise in the mornings and evenings. I didn't want to complain and ask to be moved, that's a nuisance after one has unpacked, but next stay would certainly want a guarantie of a room far away from the lifts. At threat of cancelling! I have stayed a number of times in the past and this is a first so the hotel remains an option. The Lugano City Tax PLUS RESORT TAX mounted to CHF 6.20 per day.! Extreme considering one still has to pay to use all the facitities the city provides.

The staff was great and informative. Breakfast buffet was really good and service staff was very accommodating. Our room was dated and past years renovations were poorly done. Multiple obvious plumping changes in the bathroom. The bathroom has experienced so much water damage that the flooring is very bowed. Some areas need better cleaning. Moldy calking and grout in bathroom. Indoor pool area however, was clean and well maintained.

The staff was great and informative. Breakfast buffet was really good and service staff was very accommodating. Our room was dated and past years renovations were poorly done. Multiple obvious plumping changes in the bathroom. The bathroom has experienced so much water damage that the flooring is very bowed. Some areas need better cleaning. Moldy calking and grout in bathroom. Indoor pool area however, was clean and well maintained.

Excellent! This is my favourite hotel in Paradiso, exceptional service & clean spacious rooms. They offer a very good breakfast buffet selection, much more choice than other Swiss hotels. There is secure underground parking, at additional cost. You are located very close to Lugano centre so it’s easy to walk to the lake from from the hotel. Definitely recommended!

Excellent! This is my favourite hotel in Paradiso, exceptional service & clean spacious rooms. They offer a very good breakfast buffet selection, much more choice than other Swiss hotels. There is secure underground parking, at additional cost. You are located very close to Lugano centre so it’s easy to walk to the lake from from the hotel. Definitely recommended!

Great price, perfect location, excellent room, welcoming staff, pet friendly all good stuff

Checkin was troublesome. Slow and inflexible. Room was clean and complete. Breakfast was poor. Staff unfriendly.

Good location, overall good hotel, the family room are a little small for 4 though

Rundum tolles Hotel in Paradiso.

Great location, super pet friendly even had treats and and bowls waiting in our room. The breakfast was also fantastic.

Welcome to the hotel could have been better. We could have been given advises as per places to visit.

Welcome to the hotel could have been better. We could have been given advises as per places to visit.

very big and confortable bed. Breakfast is great and very reach. Personal from reception is very kindly. Area is great near lake.

Total disappointment from walking in to walking out , the reception not welcoming felt like we were a burden . Parking told to park in public parking area . Nice shampoo and conditioner bottles on front desk - don’t be fooled into thinking that’s what you get in the room ? You need your own or use the generic squeeze bottle that is all in one . The room was basic no frills and not really clean , bathroom is out of date with mould and rust apparent. Doors and room not sound proof so the smell from breakfast reached our floor and into our room. We checked out and that was chore as we had two rooms and seemed to confuse them, then put out bags into car and returned to eat the breakfast included and that caused the manager to wave her arms like we should not have done so , I asked why it’s a problem and they said it’s not . As I said absolute amateur service and only a one or two star hotel. Nothing more.

It could be a nice hotel but at the moment is ruined by noisy building work and very poor service. I asked for a quiet room and was given one beside the lift and directly opposite the big building site next door. No sleep either from noisy guests coming and going or an early start to building work. The next day I asked to be moved, and they gave me a room directly beneath the renovations going on to the hotel itself. Drilling and hammering all day so i got no work done. And the staff really didn't care at all. The room itself was fine and the breakfast nice. But I wouldn't stay here again.

It was very clean and well maintained. Staff are very friendly and helpful.

The most aspect of the hotel is their people. They are very nice and helpful. They provide clear information and greet you with a smiling and revitalising face. If there was 7 star for people - I would give that to the people here

Very good location, next to bus stop, steps away from lake. Front desk not professional, made several mistakes, and gave us a hard time to fix them, they were rude and impatient. Rooms were very clean and comfortable, breakfast was nice too.

Very nice and within walking distance of the center of Lugano. The reception staff didn’t know the answers to most of our questions about how to get to places, which was frustrating.

Property is an old Holiday Inn converted to Admiral. It is very dated and felt congested. Eight Euros from train station. No courtesy hotel shuttle. Location is 5 min. walk to Lake Lugano and next to the Funnicularo. Included breakfast was typical of continental variety plus egg omlettes made to order. If staying ask for Ticino card (free) that will give you free public transportation in the entire Ticino region.

Property is an old Holiday Inn converted to Admiral. It is very dated and felt congested. Eight Euros from train station. No courtesy hotel shuttle. Location is 5 min. walk to Lake Lugano and next to the Funnicularo. Included breakfast was typical of continental variety plus egg omlettes made to order.If staying ask for Ticino card (free) that will give you free public transportation in the entire Ticino region.