The hotel featured a bar that serves excellent food by a well-known local restaurantaur. SERVICE at the bar was crazy bad (the staff themselves commented on how they kept "forgetting us" ) even though we were seated RIGHT AT THE BAR. The food was fantastic.

Everyone was really nice and went above and beyond.

Our original room had a bathroom door that would not close. We were immediately assigned another room. That is first class service - something rare in this day and age.

Good place

Experience was great, will book again!

Room was okay for one night but noisy guest in hallway and I expected much more out of the rooms from the looks of the pictures.

My room was perfect… had all necessary amenities and staff was very pleasant. Highly recommend this property!

I love the staff, the bed was very confortable and the room was clean .

Friendly

Staff was friendly and helpful, only issue was we paid for breakfast when we booked and didn’t know we needed vouchers to redeem the breakfast . So a bit of a confusion but staff was so helpful to resolve the issue .

Lots of dining options

Nice, safe, just me and my son.

NC

nice access make potential clients aware BEFORE that there is a $50 fee for “incidentals!” CHARGE that FEE to the original card on file if the guest has “no” other available credit card! limited handicaps spaces bathroom sink drain and shower/tub drains were EXTREMELY SLOW!!!! Water just rose and when the faucet was turned off, it took awhile to drain completely.

Decent stay.. too far from Beal for me.. but cool hotel

Excellent facility. Will definite lodge again

Lots of restaurants and entertainment within walking distance

Fast check in service...Kelby was the best!! He even recommended a few places to eat and visit since this was my first time in Memphis. First room I was given the bathroom sink faucet knob came completely off. Called front desk and lady said that she would send someone...Never came. Was leaving for the evening stopped at front desk told Kelby what happened and he immediately switched my room. Definitely would stay again.

The property was average at best. Room lights were constantly flickering or missing bulbs, service staff was very slow (needed an iron board and took a day for them to bring it), iron did not function adequately. The best thing was the almond chocolate chip cookies given upon check in.

I never received room service and bathroom had a smell

When we arrived it was the same day as the IT glitch so checking in was delayed. Had two rooms booked. Received our keys and that's when the reality that this is not your "normal" Doubletree. Air conditioner rattled in one room and the other room had a stench and dirty carpet that flared up my daughter's allergies. Around 3 a.m. my daughters were awakened by men trying to enter the room on 3 attempts. Thank God they had the door stop in place, otherwise the men would have walked right in on my sleeping daughters. They repeatedly tried calling the front desk,but no answer. The men stated they were given the room key. At checkout, the lady whose job was catering, decided to join the conversation after we had made it known that No apology would right the wrong done.The other lady's badge said customer service and she kept quiet and preceeded to refund me for one room without empty excuses. Other people stated their cars were broken into the night before. Please stay away, until corporate steps in to better the conditions at that Doubletree.

Very quick and easy check in. Staff was friendly and helpful as well. Room was very clean, quiet and comfortable.

Great location, nice and clean

The staff was very friendly and understanding

Love it

Nice place

This visit let me down. For staters the toilet didn’t flush. That was a big inconvenience for us. Also, we had no clean towns. Called to asked to bring me some, they told me it would be an hr. They never came. All them folks just standing around at the front desk & you mean to tell me NO ONE could bring towels. Rather crazy. Only staff that was friendly was the lady that attended to us at breakfast.

Overall the stay was good. There were minor issues with the room (i.e. bathroom door stuck BAD, coffee pot was missing the top half to put coffee in, keys needed re-keyed twice). I’d maybe stay there again if needed. It wasn’t awful.

The hotel was conveniently located, quit, and safe. The hotel staff were wonderful. I will stay there again.

I booked for 2 nights, upon arrival they charged me for 2 nights which was correct. The next day they checked me out of my room and told me I only booked a room for one night. They called my room and told me I had to leave. I had to show them that I booked for 2 nights. They fixed it where I could stay but then over charged me for the 2nd night. They said hotel.com sent them the wrong information.

This is a very old and tired property. There was a permanent smell of strong cleaning products which weren't doing a great job of hiding what has obviously been years of smoking. On the first morning we had breakfast - very overpriced and unbelievably poor value. Very limited options and the staff could not communicate in English. Trying to get a cup of tea was actually too hard so we gave up!

I loved the warm cookies and great staff. The pool guard was awful but everyone else was great