Room was nice and spacious. I’m not sure about the housekeeping, gone all day (9am-4:30pm) and room still wasn’t cleaned until 6pm. Breakfast was cool, and accommodation was well.

Good

3rd time checkin. Enjoyed this hotel that has it's own casino. Can go there again next time

Unreasonable hotel policies, filthy and moldy rooms, some receptionists and cafe staff are rude, and outdated facilities with broken equipment.

excellent service!!!

Terrible Experience! Unreasonable policies, filthy and moldy rooms, some receptionists are rude, and outdated facilities with broken equipment.

Helpful staff

The hotel was a very good stay. The location perfect being so close to the VA. We didn’t drive but parking was limited. The staff was very helpful. This is a western priced hotel. The bed is always the difference maker. The bed was great. The room was clean and upgraded. The hotel is old but it doesn’t feel that. They have made many upgrades. The restaurant, lounge, Japanese restaurant and room service were great food with a variety. The buffets were 1200 for breakfast and 1400 for dinner. Most menu items are averaging 500 pesos so I did buffets and my wife ordered off the menu. The casino buffet was lacking. Maybe my timing but it seemed restocking was not a priority so much was missing when I ate. The spa was wonderful. Again, western priced but great. They have in room service also. The casino was good. It was clean. Mainly slots but about 10 baccarat tables in the back and the had two sections to play a choice of roulette, craps, baccarat and another game electronically. Security is heavy at the door. Concierge was very helpful in arranging travel and with our bags. My only issue is the deposit. It’s a debit system basically. They collect 3000 pesos per night in cash or credit at checkin. This was not unusual especially for the Philippines. What caught me off guard was if you hit your limit and not a peso over your deposit when you charge to the room you either must put down an additional deposit or no longer able to charge. For me it was an inconvenience but still return