Nice old building. Great service. Privat Spa was good experiment. Breakfast was superior

The Suites have a beautiful lake view with a big Terrace

beautiful facility with stunning views from our room and all common spaces; friendly and responsive staff; spacious and well considered rooms; delightful breakfast and dining venues which created lasting memories every day. hated to leave; definitely will return.

Very nice

Excellent views

The property view and the amenities were spectacular. The rooms were spacious and luxurious. The view from room O was delightful at all times of the day. It did not matter that the property was a little far away from Lugano, the shuttle took us into the city so that we could dine and shop. Would love to stay there again.

We were really looking forward to our stay at the hotel however, we left rather disappointed and dissatisfied. The room, though large was very outdated and had an unusual layout. One small example, the loo was in its own large room yet still was situated so close to the wall you could hardly sit down. The concierge weren’t great, my husband and I both spoke with them asking for different meals on three separate evenings. Each time, we were recommended to visit the same restaurant despite asking for different cuisines. We did go to the recommended restaurant on the first evenings as we knew no better and saw three other guests from the hotel. I know how concierge works but they must have been getting some serious kickbacks from this one particular restaurant. There were many other little niggles such as children screaming and jumping around the very small pool and pool area and no one stopping them. Very little service at the pool also. No space for us to have an aperativo before supper, no space for supper. Apparently you had to book weeks in advance but no one told us and quite frankly, at a 5-star hotel, shouldn’t guests be a priority!? Many tables that had a view over the lake (the whole point of the hotel) were ‘reserved’ for one family of guests who turned up so late most people had eaten and left by the time they arrived. It all felt a little disappointing that I couldn’t enjoy the facilities and consequently spent most of my time out of the hotel.

The view is amazing