Poor standard of accomodation. Bathroom was old and tatty. Restaurant staff in the evening were great, but rude and weren't the leastbit interested. Breakfast was poor, only two choices of cereal and breakfast was cold. I wouldn't stay here again.

It is difficult to rate the stay, there was no one at checkin on arrival, in the end after going to find a member of staff reception was manned. Reception was deserted on checkout. The room was modern, clean and great. The outside area had a table, chair and a lot of cigarette ends, which could have been swept away. So good rooms, but no visible members of staff at all.

nice surrondings

The hotel was fine for a one night stop over. It is in need of a face lift and renovation. The diner menu is limited, but was ok. The staff were very friendly and tried hard. Thank you

Nice hotel, very comfortable. Wished the staff were more friendly. A lot of the menu was unavailable as had sold out.

Great hotel another great night sleep and awesome breakfast

Bathroom was is poor condition with mould and discoloured grouting was well overdue for a makeover

Room clean Everything worked Would stay again

Lovely hotel in quiet surroundings, staff very friendly and helpful. I would recommend the hotel to anyone.

Our stay was for a short family visit, we have been here before and as the last time it was excellent, the room is large and quite in a part of the hotel with access to the garden with your own seating area, we had a meat in the restaurant and it was the best fish and chips ever, served in a quite corner so we could enjoy a chat over lunch, service couldn't be faulted, absolutely excellent staff. We will stay there again and would strongly recommend it

We were worried to find a place we could stay with our Springer Spaniel, but this is the most pet friendly place we've ever been. There are the regular hotel rooms and pet friendly rooms. So not all rooms have pets which is totally fair as you have people with allergies to dogs. But you are made so very welcome. The welcoming staff even give a dog biscuit. Will stay here again for sure.

Lovely hotel, quiet clean and the staff very friendly and polite.

Fab location on the outskirts of Winchester. Individual seating area outside ground floor room. Carpets into accommodation area were mismatched and decor a little dated. Room was great - comfy bed and matching furniture. Large comfy tea seater and complimentary tea/coffee/bottled water. Bath was narrow meaning skin made contact with shower curtain. Reception and housekeeping staff were great. Downside - table in restaurant booked for 7, ordered at 7.10 - food to table just after 8pm. Not particularly busy. Expensive food (£18.50 for vegan sausage and mash!). Breakfast buffet was good. Gave 4* due to disappointing meal and service in the restaurant.

The staff were very polite. I stayed for one night.

Ok for a one night stay

Really enjoyed our stay in lovely surroundings.

Easy check in process and comfortable room. Friendly staff.

Was constantly bitten by mosquitoes during the night / have photo evidence of three that i had swatted on the ceiling and walls. Also kept awake from the machinery noise coming from the boiler room adjacent to my room. A sleepless night , deserve a full refund and compensation. This lack of rest and comfort prior to a very important day has had a serious detrimental impact on my well being and the objectives i had lined up for the day. Reported this to reception, night porter took my contact details and said the GM would contact me to discuss my complaint yet he hasnt done so. Obviously doesn't care about his customers.

We enjoyed a one night stay at Potters. Welcoming staff and food was very good.

I had a one night stay on business. Nice hotel, friendly staff, good bar, nice menu. All good and I will stay again.

Receptionist was polite, helpful and friendly, and check in was easy and she booked a table for us in the restaurant. The room and bathroom were clean and bed was comfortable and towels were soft. Had tea making facilities and hairdryer. The bathroom was dated as were the bedroom windows & door onto small patio area, didn't affect our stay but think price for just bedroom was on high side. Went for evening meal and checked in and given choice of 2 tables, drinks order was taken and then main meals ordered. As I am unable to have chocolate products it was a delight to see lemon meringue pie on the dessert menu along with the usual crumble or ice cream options. So I really looked forward to having a difference dessert and visions of a pie "just like mum used to make" being served. However, to say I was extremely disappointed is an understatement when it arrived....and asked waiter to tell kitchen I was not happy It basically was about 2 1/2" small flat tart...pastry with a spread of lemon curd over it and the smallest amount of meringue piping on top....so it tasted of lemon flavoured pastry. Went we went to pay, I was asked if I wanted to make an official compliant, so I said yes. I explained to the "restaurant manager" that I thought it was so small and wasn't worth the money....to which he shrugged his shoulders and said that was the price and basically tough luck....I was expecting him to offer me a discount or a free tea as a gesture of goodwill...but no nothing

The Pub area was very nice, and the food was good. The room was large with a small balcony.

Lovely location

Decor quite tired, bathroom had unsightly rust/ black mould and there was a pervasive smell of some chemicals. There was an obvious lack of attention to detail when preparing the room as the shower gel/ shampoo dispenser was empty.

Kind of like a hostel. Room needs work

Very clean with friendly staff

Very good for price paid.

The welcome was poor. The corridors are smelly, the premium room was in poor condition, smelt of sewage, chipped paintwork everywhere, old stained carpet, black mould on windows and behind areas hidden, grouting brown. We were moved to a marginally better room, with hidden mould.

Unfortunately we were given room 53, it was impossible to sleep due to the noise from the hotels heating system, we ended up having to change rooms in the middle of the night inorder to get some sleep...so top tip...dont accept room 53

NOT HAPPY WITH STEPS INTO HOTEL AND TO ROOMS OTHER THAN THAT AMBIENCE IS GOOD AND LIKE ANY OTHER HOTEL

Lovely stay with my little boy. The property was clean and the staff lovely.

Lovely short break. Very friendly, helpful staff. Nice hotel room with sun terrace. Very good breakfast. The winter dinner menu was a little lacking in variety but what we chose was well cooked.