We stayed as a family and had a great experience at this hotel. It was very clean, and the location was convenient with easy access to public transportation and Old San Juan. The only downside was that there wasn't a kettle for boiling water in the room. The staff were friendly and helpful, though the hotel was on the expensive side.

Excellent service. Good food. Valet parking service excellent.

The major snags were we could not get into our room until 90 min after the check in time which was a drag. There was a very loud party going on in the restaurant which did not help make it more relaxing. The room was nice. The food was ok, definitely would recommend eating outside the hotel although the second floor bar had really nice views.

Unfortunately, the Hotel Rumbao was a much less than satisfactory experience for us. Why? Let me list the reasons: 1) There are only 2 guest elevators for the entire hotel…and one was out of service not only during our entire stay, but apparently for quite some time before according to a returning guest. The single elevator situation created all kinds of problems. Checkout time was a nightmare. We waited through 5 arrivals on our floor before we could get on. 2) Our room was long and narrow, with the television mounted on a long wall such that it basically couldn’t be viewed from the bed. Even worse, it was completely fixed i.e. not on any sort of swing arm. 3) Housekeeping never showed up. The silly ‘request bar’ by which you ask for housekeeping is totally unclear. 4) The coffee maker was jammed with a pod from a prior guest. I stained my clothes trying to get the thing out. I did finally succeed. 5) The room was distinctly musty smelling. 6) Kueros restaurant - mediocre food with even more mediocre service. We practically had to beg for glasses of water. So, were there any bright spots? Well, the bed was decent and the shower was excellent. That’s about it. While Hotel Rumbao is extremely convenient for the port, I would studiously avoid based on our experience. Marriott out to be ashamed of this level of performance.

Great hotel. Very beautiful and comfortable. Perfect location for shopping, sightseeing and restaurants. If you’re sailing out of San Juan it’s so convenient to just walk across the street to the ship. Will definitely come back here.

It was awesome

Got there early after a cruise and was able to get our room before 3pm that was really nice. Spacious rooms and there breakfast was good.

I wish I could say good things about this hotel, but our experience was disappointing from start to finish. Check-in was supposed to be at 3 PM. We arrived at 4 PM, but our room wasn’t ready until nearly 5:30 PM. With a wedding to attend, I requested a refund so we could stay with a friend and make it on time. Instead, the receptionist mentioned she'd try to get us a room. After a while she came back with what felt like an attempt to guilt us into declining the room and just "waiting like everyone else." My response to this move was something like "It's either that or a refund", which made her finally ungraciously give in and accept our request for the next room. A bit after that we got our room, but the delays were frustrating. My family had similar late check-in issues earlier this year, and a staff member admitted that some guests hadn’t received their rooms until 9 PM the night before. That night, our sleep was interrupted by a flashing alarm light and then fully woken at 8:30 AM when the alarm system went off. No apologies or compensation were offered during checkout. To top it off, valet delays meant we waited over an hour for our car, although the valet staff were at least communicative and professional. While individual staff members were doing their best, it’s obvious management issues are at play, creating a disorganized and unsatisfactory guest experience. I hope this review encourages improvements, as this was far from the standard of service we expected.