Novotel Mumbai Juhu Beach Hotel
3.5
Mediano(783 Avaliações)Resort em Mumbai
Resort 5 estrelas
Motivos para reservar
Inclui itens essenciaisJardim, Piscina, Ar-condicionado e muito mais
Reserve com confiançaTemos parceria com os principais sites de viagens para que você consiga um ótimo negócio na acomodação perfeita
Sobre este resort
Novotel Mumbai Juhu Beach Hotel
Este resort com vista para o mar, conta com um bar ao lado da piscina e fica perto de Templo de ISKCON
Novotel Mumbai Juhu Beach Hotel possui um spa de serviço completo onde você pode relaxar. Você também pode passar o dia tomando sol na praia e fazer uma refeição em um dos 6 restaurantes que este resort oferece.
Serviço de arrumação disponível mediante solicitação.
Novotel Mumbai Juhu Beach Hotel dispõe de 204 acomodações com DVD players e frigobares. As camas têm roupas de cama premium. As TVs LCD possuem canais via satélite premium. Os banheiros possuem chuveiros com duchas com efeito de chuva, roupões de banho, chinelos e bidês.
O local oferece piscina externa e piscina infantil. Outras instalações recreativas incluem uma sauna seca e uma academia.
Novotel Mumbai Juhu Beach Hotel possui um spa de serviço completo onde você pode relaxar. Você também pode passar o dia tomando sol na praia e fazer uma refeição em um dos 6 restaurantes que este resort oferece.
Serviço de arrumação disponível mediante solicitação.
Novotel Mumbai Juhu Beach Hotel dispõe de 204 acomodações com DVD players e frigobares. As camas têm roupas de cama premium. As TVs LCD possuem canais via satélite premium. Os banheiros possuem chuveiros com duchas com efeito de chuva, roupões de banho, chinelos e bidês.
Este resort em Mumbai dispõe de acesso grátis à internet com fio e Wi-Fi. As comodidades para negócios incluem escrivaninhas, jornais de cortesia e cofres para notebook. Os quartos também apresentam garrafas de água grátis e cafeteiras/chaleiras. Troca de toalhas e troca de roupas de cama podem ser requisitados. O serviço de limpeza é fornecido diariamente.
O local oferece piscina externa e piscina infantil. Outras instalações recreativas incluem uma sauna seca e uma academia.
Comodidades
Piscina
Ar-condicionado
Internet/Wi-Fi
Estacionamento
Lavanderia
Varanda ou pátio
Hidromassagem ou spa
TV
Academia ou centro de fitness
Jardim
Mapa de Mumbai
Quartos disponíveis
Premier Room, 2 Twin Beds, Business Lounge Access, City View (High Floor)
2 Solteiro • 29 m²
Acomoda 3
Você será direcionado para Expedia.com para obter disponibilidade e preços
Superior Room, 1 King Bed, City View
1 Cama king size • 29 m²
Acomoda 3
Você será direcionado para Expedia.com para obter disponibilidade e preços
Superior Room, 2 Twin Beds, City View
2 Solteiro • 29 m²
Acomoda 3
Você será direcionado para Expedia.com para obter disponibilidade e preços
Superior Room, 1 King Bed, Ocean View
1 Cama king size • 29 m²
Acomoda 3
Você será direcionado para Expedia.com para obter disponibilidade e preços
Superior Room, 2 Twin Beds, Ocean View
2 Solteiro • 29 m²
Acomoda 3
Você será direcionado para Expedia.com para obter disponibilidade e preços
RRRR
Avaliações
3.5
Mediano(783 Avaliações)3.5
On arrival, our check in was prompt. The bedroom did not have a remote for the T.V called the reception, they said an engineer will come to our room. 15 minutes later, the engineer arrived and said he will get a remote and walked away. 20 minutes he came back with a broken remote. He then went away again and said he will get another remote. He did not return.. I called the reception and they said the engineer will be back in 5 minutes. Guess what? No engineer. Eventually fuming i went down to the reception desk and asked what is the problem, it has been one and half hours since I asked for a remote! The receptionist had no credible answer. I asked for the manager on duty. They said he was busy. Eventually one staff called the manager, explained what had happened. I was then asked to return to my room, where yhe manager will meet me. 10 minutes later the manager indeed arrived, with a new remote and full of apologies. Later in the evening, I requested 2 bath towels. After 45 minutes and three calls to the reception, one bath towel is delivered. Eventually after 10 minutes, I receive two bath towels. Finally, following morning, just before checking out, our room safe doesn't open. Anyway that was sorted swiftly. In general very disappointed ...
3.5
Very disappointed. The bed itself was old and same with bedding.
3.5
Clean with not so clean room carpet. Old property
3.5
They made me checkout late , and I loved it
3.5
Clean and comfortable stay in Mumbai
3.5
The room was noisy and was dirty when I checked in. I requested to be moved to a higher floor or be upgraded, but both could not be done. The staff at the buffet breakfast and the gym were helpful.
3.5
It was quite a busy hotel. The staff seemed overloaded, but always tried to help.
Nice beach view from the hotel. And a good sized pool, which probably is the highlight of the hotel.
3.5
All desk staff are so rude and un helpful.
Cleaner staff amazing and friendly..
Maybe management should swap staff roles, it would be a massive improvement!
3.5
Overall a decent property. Right on the beach.
3.5
Very friendly and helpfull persons working there.
It is clean.
But I did not like a precharge at check in from my credit card: 50.000 ind. rupees (almost 600 Euro). So I decided not to eat there and went to good restuarants not far away from the hotel. I was was very disappointed about this precharge even if I do not have to pay it finally.
But all in all it was a good time at that hotel!
3.5
The whole of 4th floor smells of damp. you can see staines all over the carpet. very bad smell due to damp. can see painting coming off the walls. this is a max 3 star property.
3.5
"Staying at the hotel was an absolute delight. From the moment we stepped into our room, we were enveloped in a sense of comfort and relaxation. The bed was incredibly cozy, the amenities were luxurious, and the atmosphere was serene. The attention to detail in ensuring our comfort was evident throughout our stay. The staff were exceptionally attentive and went above and beyond to cater to our needs. Overall, our experience at the hotel was nothing short of perfect, and we can't wait to return for another relaxing getaway."
3.5
Felt exclusive, right next to beach, overall vibe was great.
3.5
I enjoyed a great stay here for one night following my flight out. The food and dessert table was incredible, the staff was very friendly and helpful, and the shuttle to the airport was easy and at a great value.
Highly recommended!
3.5
Very helpful staff and very friendly front desk
3.5
It could have been better, we stayed as a family and unfortunately the staff whether it was the front desk or room service was really lagging behind. I personally feel the standards have dropped since the last time I was there, either the hotel is understaffed or they’re not well trained and efficient.
Every little thing that we required in the room would come after almost 7-8 calls persistently made to the room service or front desk. Hotel management can definitely do better.
3.5
Nice location and friendly staff..
3.5
The property is not maintained. The soap dispensers in the reception washroom are broken and only 1 works. The room cupboard doors are fragile and hanging on the hinges.
The duvet covers are torn and on complianing got another one which was also torn.
3.5
The Staff at the Restaurant were Courteous and helpful. Front Desk was Disaster and Rude. I even complained GM Vishal Gupta no use.
Very Disappointed.
3.5
The staff were very good when it came to serving in particular the housekeeping staff by the names of Prajwal and Nilesh and in the dining area i would mention the name of Deep.
3.5
Improvement areas:
-Due to the orientation of the building, majority of rooms offer only partial view of ocean. Website should be described as such.
-The location of the hotel is situated in a nice part of mumbai along the beach, however the customer service given needs to match for it to be a 5*.
-Staff is slow on responding to requests. Such as room not being ready after check-in time, lack of awareness on timely dealings with luggage or breakfast when catching an early flight etc.
-Beach access is useful, however the system with the gate is not efficient. The guard may not always hear you and delayed reentry to the property may be expected.
It seems as though the ratio of staff needs to increase to cope with the demand and high guest numbers.
Good:
-Prime location on Juhu beach, with good facilities like Spa on site.
-Outdoor pool area is nice to sit and enjoy the view.
-The hotel seem to be interested in actioning any feedback received.
3.5
Great
3.5
My booked room was given to someone else and I had to wait till 9 am in lobby to check in. Although I had notified hotel about my late arrival in the night.
The reservations and front desk is terrible. During wedding season December the hotel is congested and pool is blocked
3.5
I booked a ocean view and payed fully before landed and going to the hotel, after arriving I was told the room is not available which was quite upsetting because it was paid and how do you know hold off a expensive room? they ended up giving me a lowgrade twin beds room with my daughter with parking view and told me they will move us tomorrow, next day I went and asked and they said we r moving you and they end us moving me into a smaller room with pool view just to end the conversation. I spent alost 700$ usd dollars for three nights and I did not get the same room I purchased.
3.5
When I arrived my room was not ready. I had paid for a day in advance so to hold my room and make sure I could get an early check in because I was arriving at 4:30am. When I arrived they told me that the room I had paid for was not available and that they could get me into a different room for the evening. I just needed to sleep for a few hours. I was exhausted. Not to sound pretentious but I had booked a king size bed for my stay and when I arrived to the replacement room it was not the queen size bed the front desk person told me it was two twin size beds he then told me to quote " Push them together " and that this was an upgrade to what I had purchased. THIS WAS NOT AN UPGRADE! I'm very disappointed on customer service! I was transferred to the correct room the following day. But........when booking through hotels.com and having multiple emails with the hotel prior......why am I paying for two nights to make sure I had the correct room when I was given something else. I would defiantly stay some place else if I was to do this again. There are too many options and this place needs to train their front desk to do a better job.
3.5
Room was not ready when we arrived at 330pm
Fridge did not work.
Great view, good rooms, helpful staff
3.5
Worst Hotel I have stayed, the rooms are filthy, bedsheets are stained, cockroaches everywhere. Food is subpar at best.
3.5
Overall we had a very pleasant stay. However, it is a dated property and you can tell from the wear and tear. The room service is very patchy, like the for the 3 or us in the room, one day there was only one bath towel, while other days there were 3 but one one hand towel. The staff however, are amazing, super helpful, and on it. Dakshita from the cafe on the ground floor was exceptionally sweet to my daughter and we had a great time in that cafe thanks to her. Great location, and conveniently near everything we had planned.
3.5
The front desk staff was always rude and unhelpful. They seemed to be irritated in general. The breakfast was so understaffed. I asked for coffee 4 times when I finally got up to make my own coffee at the coffee machine. Also I got delivered someone else's dosa and then got 2 more delivered to my table. There is lack of training for all breakfast staff and very poor attitude at front desk. And to think I stayed there for 7 nights. It never got better any of the days that I had to deal with either department.
3.5
Room lovely, staff and service excellent… disappointed with quality of food at breakfast. Didn’t feel fresh and too fried and soaked in spice
3.5
Great service and help
3.5
Power went off couple time and leakage of water
3.5
Fantastic hotel and great location, right on Juhu beach. Room was fine with a great view over looking the sea. The only down side was the service at breakfast. On one occasion we asked for coffee 3 times and it didn't arrive. Only when we raised our concerns and said we would be complaining that it arrived. Almost on all occasions there were no serviettes at breakfast, till we asked. Food and drinks at the hotel are very expensive which led us to eat out more than we would have wanted.
3.5
Great location on the beach. I was upgraded to a suite which was amazing. Clean and comfortable hotel.
3.5
Not much. This place does not look like it looks in the pictures. Was sold a spa treatment package only to have construction going on throughout the treatments. Showed hotel staff that this isn’t the hotel I paid for judging by the pictures to which they dismissed me. Happy to pay if I receive what the pictures portray but it simply isn’t. Only one of the hotel restaurants is open and charge $10 nzd for a can of soda. The nicest staff here are the security out the front. Please don’t stay here off the pictures provided. There is construction going on everywhere and I would expect hotel prices for soda but $10nzd is a joke.
3.5
Everyone was extremely accommodating and friendly. Praful, Aman, Rupali, Naziya, and the rest of the staff was super nice. Hospitality is top notch! The mattress I slept on was so hard that it caused me terrible back pain, however, Praful and Aman both made sure they took care of the matter as quickly as possible. Thank you everyone for a great experience!
3.5
This was the worse decision my husband and I made! We arrived at 230am after a 19 hour flight, our room on reservation stayed non smoking and check in time is 3pm. Our room wasn’t ready when we arrived and we were told to wait another 40 mins to get in. We moved into our room, it was a smoking floor, when I selected non smoking due to my allergies. They then shifted us to another floor and the bed sheets had human hair all over and the bathroom floor, we had them come and re clean and by this time it is 3:45am.
The restaurants and pool outdoor area is fully under construction and noisy. The staff members are very rude and not helpful.
I also booked a couples massage and had the worse experience! They almost twisted my ankle due to their inexperience. The woman who massages me, ended up stabbing me with her nails in my arm, to the point I have internal bleeding and I let the hotel know and they never cared or called back like they promised. We spoke to a gentleman name shivam and he is horrible! I have pictures of my arm and my complaint went ignored. I wouldn’t stay at this hotel again if it was free.
ITS DIRTY! BAD CUSTOMER SERVICE!
3.5
Terrible service at front desk. All they do is talking among themselves and not working with customer
3.5
The pillows on the bed were dirty and stained. We had all the pillows replaced - more stained dirty pillows. Eventually they scoured the hotel and found 4 barely acceptable pillows which appeared not too dirty but were very poor quality. Have never come across anything like it in a major hotel.
3.5
One of the best hotel for terrible services. Staff seems to be not trained well to talk with basic manners.
I was treated very poorly at the restaurant asking me to wait outside when I walked a few steps in, very rudely.
Ordering room services were difficult.
Checkout was terrible. Literally no services provided.
Although I must mentioned the restaurant manager was very apologetic and treated me well.
Incident after incident made it clear there is a systemic problem in this hotel.
Location island facilities are good, but expect a terrible service.
Don’t expect a smile from most at the hotel!!!
Being a good
Memeber of hotel.Com for over 10 years this is my first ever negative comment
Perguntas frequentes
Qual é o custo deste resort em comparação com outras opções em Mumbai?
O preço médio dos aluguéis em Mumbai é R$ 228 por noite. Esta acomodação é R$ 783 acima da média.
O estacionamento está incluído neste resort?
Sim, o estacionamento está listado como uma comodidade em Novotel Mumbai Juhu Beach Hotel. Para obter mais informações, recomendamos que você entre em contato com a propriedade sobre onde estacionar.
Há uma piscina neste resort?
Sim, uma piscina está disponível para uso em Novotel Mumbai Juhu Beach Hotel. Dê um mergulho!
Novotel Mumbai Juhu Beach Hotel aceita animais de estimação?
Infelizmente, este resort não aceita animais de estimação. Tente pesquisar novamente e filtrar por “Animais de estimação permitidos”
Quais comodidades estão disponíveis em Novotel Mumbai Juhu Beach Hotel?
Encontramos 10 comodidades para esta locação. Isso inclui piscina, ar-condicionado, internet/wi-fi, estacionamento e lavanderia.
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