Disappointing. We had high hopes for this hotel as we were staying for a friend's wedding. Check-in was slow despite a number of staff being on the desk. When asking if we could speed up check-in as we were attending a wedding, we were asked to join a different queue. Eventually the woman managing wedding check-in agreed to check us in. Bags were meant to be brought to the room. We waited but eventually got the bags ourselves. Dirty! The hotel floors and rooms were dirty. They had not been vacuumed properly if at all, and the sheets had blood stains on them (noticed late at night) Gross. I did not feel like the hotel was taken care of. Rooms are dated. Hotel is also dated and needs refurb. Peeling paint etc. We enjoyed the wedding as was catered by outside caterers. Overall, I would not stay here again in its current state.

Lovely stay thanks

Service was terrible it took them 2 hours just to send a their address to be written on a paper. We asked for coffee mugs every evening and it took them over an hour to get us coffee mugs and plates to us. Lastly, the bed sheets were absolutely filthy with huge red marks on them! Not worth paying for this hotel considering how expensive the stay was just for 4 days terrible service overall 4/10 service

On arrival, our check in was prompt. The bedroom did not have a remote for the T.V called the reception, they said an engineer will come to our room. 15 minutes later, the engineer arrived and said he will get a remote and walked away. 20 minutes he came back with a broken remote. He then went away again and said he will get another remote. He did not return.. I called the reception and they said the engineer will be back in 5 minutes. Guess what? No engineer. Eventually fuming i went down to the reception desk and asked what is the problem, it has been one and half hours since I asked for a remote! The receptionist had no credible answer. I asked for the manager on duty. They said he was busy. Eventually one staff called the manager, explained what had happened. I was then asked to return to my room, where yhe manager will meet me. 10 minutes later the manager indeed arrived, with a new remote and full of apologies. Later in the evening, I requested 2 bath towels. After 45 minutes and three calls to the reception, one bath towel is delivered. Eventually after 10 minutes, I receive two bath towels. Finally, following morning, just before checking out, our room safe doesn't open. Anyway that was sorted swiftly. In general very disappointed ...

Very disappointed. The bed itself was old and same with bedding.

Clean with not so clean room carpet. Old property

They made me checkout late , and I loved it

Clean and comfortable stay in Mumbai