The staff was extremely friendly and helpful.

weird smell in room and sticky carpet

The stay was nice & the building was clean but the young man who works in the front office was being a MALE KAREN towards us, he ended up apologizing to me but not to the group of friends whom I was with who he was arguing with.

The location was great for shopping dining medical care if needed. The exterior of the property was fine but a sitting area would be an improvement. Ice machine on my floor was not working (4 night stay) entire time. Staff was friendly and professional. Certain items one might need opener, ability to make change for laundry they were not available. The property was somewhat older but very well maintained.

Clean room, comfortable bed and pillows. Good breakfast. Thank you!

My husband and I enjoy staying in Spring Hill Suites hotels, but this property was disappointing. At check in we were not informed about having to sign up in order for our room to be cleaned. Even after signing up to have the room cleaned, the next day we returned after a long day out of the room to find it had not been serviced. It took me 3 trips to the front desk to get them to send housekeeping to our room. I was even accused of having left the do not disturb sign on the door. The first night there, our toilet malfunctioned. A young man came and fixed the issue, and luckily my husband watched what he did because he had to fix the toilet 3 more times during our short stay. (The problem happened on a Thursday night so a plumber could have been called on Friday to make a permanent repair.) In general, the hotel needs a little TLC, but the staff just sits behind the front desk. The only people who really worked around the property were the housecleaning crew and the ladies who set up breakfast.

I like this place

They gave away our room without notifying us. We arrived, and they stated they were full.

Gave us a room that was dirty. Had to go back to the lobby and wait in line another 25 minutes to get another room. The next room we got didn’t have bedding for the fold down couch. Had to wait in line another 20 minutes to get bedding. Also out of towels.

Bathroom needed updating and breakfast selections were poor

Very clean and quiet. Overland Park is a beautiful, safe area. Would definitely stay again.

Elevator is broke, pool is closed, and breakfast isn’t that great.

Our room was clean, the staff was very friendly and housekeeping was also very friendly and helpful!!! the breakfast was awesome too!!!

We had ants in our room

What a pleasant surprise. Not many hotel have microwaves in room anymore. We had a refrigerator and a microwave. The staff was welcoming and the free breakfast was the cherry on the top of a beautiful stay. The layout of the room was thoughtful and the design was clean. Location was a bonus. We will definitely be back to celebrate date night in the future.

We were very impressed with this hotel. The cleanliness & very friendly staff was outstanding. The location was perfect for our needs. We highly recommend!

This place was great. Staff was very friendly

Will stay again

Great location, clean and quiet.

This property is beautiful! The neighborhood is quiet. The desk, dining, and housekeeping staff went above and beyond in kindness and thoroughness! Our king suite room was very modern, smelled nice, and was SO CLEAN! Breakfast was filling and very delicious. We plan on staying here again. The only con is the walls and floor aren't sound proof. We could hear our neighbors above and to the side. However, that does not change our opinion on staying again. We would absolutely stay here again!!

Spacious room and clean

I was in room 116. Please have the bathroom toilet flush checked as the water continued to run after you flushed the toilet. Not every time but about every other time. Other than that the facility is beautiful. I loved the hotel. Very nice place. I visit once a month and will continue to come to your property for my next trip. Thank you.

Hotel was nice and clean. The placement of the TV was awful. You cannot lay in bed and watch TV. I would stay again if it was not for this.

This was our second time staying at this property. As a “fully renovated” property I had my expectations. The lobby and hallways were a constant 82 degrees, so sweating during breakfast was miserable. The air conditioner in the bedroom only went down to 66 which sounds nice but I doubt it was 66 degrees beings we all slept with just a light sheet because the room never seemed to cool down enough. The toilet was wobbly and the fan in the bathroom sounds like a generator. The front desk was good except for one lady. After giving this property a second chance I won’t be back, especially after the first visit was the exact same.

Had a great say, staff was extremely helplful and friendly!

There was no housekeeping for our room

Our hotel room wasn’t ready there was no sheets on the bed and nothing was clean. We got moved to another room there was no shampoo or body wash! There was people outside our bedroom window yelling until 2am! $180 more like $60 to me.

Pool was pretty small. Rooms and hotel was overall very nice

Loved everything but the Bacon at Breakfast not cooked other travelers remarked about the same thing

Staff was super sweet and friendly room was room alway stay here when I come ti Kansas City Missouri

The staff at the front desk was kind and available when needed. The room was amazing absolutely clean and comfortable. And i cant forget to mention how delicious the breakfast was! Thank you for a wonderful stay.

Was great was packed