The room that they placed to sand smelt like dogs. There was puddles of pee on the floor from a previous dog. The room was not clean. It was dog hair everywhere.. I did not know that the room my book was a room for dogs… And I am upset because they did not reimburse me back my rent my money because I know that when you booked the rule for dogs, you pay more

Clean. Friendly staff.

my go to place in Jacksonville

Easy check in but breakfast was lacking

From check in, the text follow up, the check out- i thoroughly enjoyed my stay. Loved the bed, stand up shower, pillows could be firmer, but that’s fine. Will be back soon for sure

Customer service excellent. Great parking. Breakfast was hot and good. My husband and I would stay there again.

Nice and clean room, I had no complaints what's so ever and slept like a baby

Breakfast was great. Workers were very polite and friendly. Room very clean.

It has a coffee place right across the parking lot that is really great.

Everything was great breakfast, cleanliness ect until our last day. We were given notice that the water would be off from 10am until 2:00pm. The water was off for 7 hours. We used the restroom in the WAWA across the highway. I think we should have been alerted prior to coming so we could have the option of rebooking. My husband and I are both Seniors so having bathroom facilities iclose by and working is important.

This hotel is my go to when I visit my brother in a local nursing home. It’s clean, comfortable, the staff always looks after any thing I may need. I feel safe and always taken care of.

Very accommodating

Hotel is nice and clean. The rooms are small. The price is too high for the small rooms.The bathroom is nice and spacious. Free breakfast! Our air conditioner didn't work well. It wasn't bad enough to complain about.

Great location and clean room.

Very nice place

Paid extra for 2 queens. Was given a king w/couch. Was told the manager gave up my 2 queen room at 8:30 pm. We arrived at 11pm. They had no other rooms. Don’t book at this place as they will give up your room even though you paid extra for it.

We wanted to check in at 2 p.m. (official check-in was 3 p.m.) and were told there were no rooms available. Really, not a single room is available one hour before check-in? The desk assistant also was dismissive and unhelpful. Our room was not adequately stocked with paper goods, and the breakfast was lacking, 1 coffee urn was empty, another was completely cold and the OJ was out.

Your front desk person “Meka” was the highlight of our stay! She greeted us so warmly when we arrived, went out of her way to find us two drinking glasses (I hate drinking out of paper cups), and offered us a bit of historical facts about Jacksonville and it’s waterways. We couldn’t have been more pleased, we believe she deserves a raise! The fridge in our room (320) didn’t work, otherwise the room was fine. The breakfast was pretty bad, to be honest. Eggs with absolutely no flavor, and the thinnest bacon known to man! As we deposited our keys to leave the building, there were two women behind the front desk. They saw us leaving, nothing else was going on, but never said a goodbye, hope you enjoyed your stay, or anything. Too bad Meka can’t work around the clock, as she made us feel special. -Rick and Ellen Strauss

Nice stay

overall very happy w this location and room , staff friendly! Table and share in room could use a sanitizing because slight smell of stale beer odor. otherwise very pleased.

Rooms were clean, staff was friendly. There was just a weird smell in the lobby

Really great stay. Friendly staff. Great location for dining and shopping. The room was just like online posting with an awesome experience

The room was nicely appointed. But. Missing notepad and pen. The television was difficult to operate. The breakfast Food was not appetizing at all. The sausage looked uncooked and the potatoes were cold I probably would pick a different hotel than this one.Even though the service was good and the room was well appointed but. breakfast food not appetizing at all .

Easy access to Highway but noisy on the street side from all the traffic. Hotel has sulfur water which was a turn off for us.

Quick check in

I liked the hotel until I found a bed bug on my sheets. It was dead but still didn’t feel as safe

perfect for 1 night stay

Quiet location and rooms, nice staff, good breakfast.

I was in a king room as there were no queen room left. It rained and there is some kind of material that is so loud, it me up. Not sure what it is but very loud

Very much recommended.

Great location staff was excellent Comfort area easy access to the mall and other facilities around that area I would definitely use this place again when I'm visiting Jacksonville Florida

Staff very helpful! And nice and clean