Shower had hair in it and not a lot of amenities in the room like hotels used to have 🙁

Very nice, great customer service, indoor pool, very good breakfast.

Everything was clean staff was real nice and breakfast was real good

Pros- close to highway, good basic breakfast options, close to dining places and easy check-in. Cons- small swimming pool with high smell of chlorine, unfriendly service and limited (2) bath towels when requested, the place can use some remodeling and cleaning.

The front desk staff was especially nice and helpful, which made our stay really enjoyable. I will book this hotel again if I return to this area. Highly recommendable.

No hand lotion supply

It was a good stay. The hotel and grounds were clean and comfortable. The area seemed safe too. The staff was very friendly. The room was clean, you could tell that it was older as it had telephone jacks throughout, and minimal USB ports for more modern devices. We had an interesting development in the evening where water suddenly started flowing out of the bathroom ceiling vent. It wasn’t a deluge ( I’m guessing the room above us must have overflowed their tub?) a bucket under the vent and it soon stopped. The folks at the front were very apologetic, but no harm done. An unexpected something to laugh about during our visit.

Hospitality

Room was very clean, overall a comfortable stay :)

One of the best stays I have had with Redidence. My daughter turned 5 last Saturday on 3/16. Upon check in the staff left my daughter a bday card as well as some treats. Super appreciative of the great service given and my daughter was happy.

Great service, nice staff. The room was clean & very spacious basically a studio apartment. Full fridge, stove, dishwasher, full kitchen with dishes, very convenient since we had our daughter with us. We were visiting for Disney on Ice and this hotel was definitely worth the money great stay!

I lived staying here. The staff were very helpful, I felt safe, it’s super clean inside the rooms and outside on the property. I slept like a baby lol! I’m retiring to this hotel in 3 months.

Air conditioner quite loud turning on and off throughout the night.

The staff was so kind and accommodated an early check in for us. Thank you for all the help!

Friendly staff and clean property

Great location and clean, comfortable rooms. We enjoyed the breakfast buffet and indoor pool. Great stay!!!

Great place and staff

The entire staff was exceptional! You will want to return many, many times.

Booked two rooms for college visit for our daughter, both rooms were clean and nice as expected. However one of our rooms did not have a normal land line phone to use to reach the front desk or house keeping. Phone wasn’t a necessity as cell phone service was good.

Great

Very kind customer service

Beautiful location, easy to access. Casino/bar right next door.

Lovely stay! Would be nice if there where more gluten free options for the hotel breakfast.

We enjoyed the place. It was clean and safe.

Norma and staff were AMAZING!!! Loved the room, the food, location and heated pool. I will definitely come back!!! Happy new year 2022!!!

My stay was very good. I enjoyed the breakfast that was provided. The staff were friendly. Free parking was appreciated. The indoor pool was a plus. Due to COVID-19, room service was limited and on one occasion, I didn’t receive towels as scheduled. This was a non-refundable hotel so I purchased insurance which was an additional expense,

My stay was not pleasant from the day I arrived. The customer service was horrible when I went to check in. The room was not clean not the guest bedroom or the first room both of the bathrooms were not cleaned their rooms could’ve been dusted and the vet the floors could’ve been vacuumed it seemed as if I was in a room that hadn’t been rented for sometime. The amenities were not all available. When I went down once for breakfast I felt like I was being watched as if they didn’t want me to touch the food. I will never stay At this establishment again I feel I should be given a refund for my stay because it was that horrible there was not very much accommodating services some of the room the phones in my room did not work. Or not plugged I’m not really sure but they did not work I was not able to dial only from one room in the living room area. Very disappointing

I like it because it had a refrigerator and a electric stove so I was able to save money cooking my own food.

I like it because it had a refrigerator and a electric stove so I was able to save money cooking my own food.

Very clean and updated hotel. The complimentary breakfast was by far the best I've seen in any hotel I've stayed at during Covid. The beds are comfortable and the hotel is quiet other than some background freeway noise. I was traveling for business and while this was a bit further away from my work destination, this will now be the hotel I used moving forward for any business I/we do in the Sacramento or Elk Grove area. It was truly exceptional especially in comparison to some others we've stayed in around that same area.

Hotel and facilities are nice. There was a very wide range of people checked in from those on business, military personnel, and what seemed to be those down on their luck but somehow could pay for these rooms to live in. The last group of people made the stay here less than desirable. Extremely loud and arguing in the hallways, smoking in front of the access doorways, and yelling at all times of the night into the early mornings. The rooms are fine and clean. The only issue inside the rooms are the lack of sound reduction of the hallway and other rooms. The refrigerator is a nice convenience but the motor noise along with the AC unit and fan motor are annoying.

The room was as expected. We had to wait in the lobby until 3:35 to check-in, which was okay I guess. But when we have the DND on the door while trying to get ready for my Dad's funeral and housekeeping was knocking on the door around 9:30, that was not acceptable. When they came back AGAIN 15 minutes later, I was beyond frustrated with the situation. We already had plans on checking out 30 minutes early, so to be rushed out the door after having to wait to check-in was a little infuriating. I get it that they might have a skeleton crew right now but I don't think they should be continuously rushing people out so they can stay ahead of the game. They have no idea why people are staying at their establishment and in my case it was to lay my Dad to rest. It's not like Rancho is some major tourist destination or anything. I would suggest they put their guests before their bottom line, to maintain their reputation as a decent place to stay, as the world opens back up.