The check- in process to check- out to the pool staff to the prompt text service they had everyone was so friendly. We loved the room we stayed in. It was spacious and clean. Although not a huge dining option, throw area was booming with places to eat, places to go buy groceries, and everything else in between.

The resort is beautiful and up to standards, but we werent fully satisfied with certain things such as some of the staff and cleaning. We stayed 2 nights at the hotel and spent the whole last day at Disneyworld and came back to find our room not cleaned with no new towels. When bringing this up with the reception they said that the staff had tried cleaning on two separate occations but that we did not let them, which doesnt make any sense considering we were gone the whole day. We had also not put up any «do not disturb» signs. Another thing is that we were not informed of an additional resort fee when checking in and was told that the full deposit would be paid back when after check out. We brought up our dissatisfaction with the hotel the day after checkout (we checked out at 4am). We were told then that they couldnt do any reimbursements for our dissatisfactions since we were already checked out, despite bringing up the lack of cleaning with the staff the same day while still staying there. We were ultimately told by their costumer service to call some other number to talk to another guy about this. Additionally, the hotel also didnt offer any free shuttle to the parks or the airport, and we ended up spending alot of money on uber because of this. The hotel is more remote than we previously thought. Our stay was sadly dissapointing seeing as the hotel and facilities are super nice. Should have just stayed at the Rosen Inn the whole time and saved a bunch of money.

I️ was not happy with my stay but it was my husband’s birthday weekend so we decided to stay. There was no wifi and no cable the whole weekend. When we left on Sunday for check out was when the services were restored. We had a roach dead by our door and the tub was filthy. I️ was definitely less than pleased.

Great room. Clean. Loved the pool and my spa tub in room …

We had a place to stay alone for the first time since we lost our home due to the back to back hurricanes in Florida this summer. It was wonderful but I wish we could have enjoyed it more but the stress about money made it challenging..

Highly recommended

It was great. Relaxing. Just over all great experience

This was a one night stay because we were going to Halloween Horror Nights. It was conveniently close to Universal, with a lot of places to eat nearby, and just the right space we needed. Enjoyed our balcony.