This is a good hotel and reasonably priced to stay in Cardiff. I would recommend. Parking is too expensive which is the only negative. Restaurant and bar are decent and the room is a decent size with a good bathroom.

All good clean hotel staff friendly

Great stay, helpful & friendly staff :-)

Overall a really comfortable stay. Room and bathroom were really lovely although a grab rail to get in and out of the shower would be useful. Staff are great!! My only issue (and this is not the hotel's fault) is that my room faced out onto Queen St. And this meant that the noise from the bars on Churchill Way was noticeable. The hotel has tried to address this with additional soundproofing on windows but I think it would be an impossible task to block it out. So if you can bag a room facing the other way, you'd be fine (I had this in my previous stay and it was fine!). Or if you're using this as a place to stay while out in these (or other!) bars, you'd also be fine. Other than that it's a great place!!

Nice older but still very nice hotel. Very comfortable in all respects. Right bang central to explore Cardiff.

Lovely staff. Great location and car park helped with visiting Jniversity.

I tried booking a parking space but the receptionist never did it for me for some reason. I checked if there was a blue badge bay available which there wasn't. I reluctantly tried leaving because I pre-booked parking somewhere else but couldn't becus the barrier wouldn't open. So I paid £50 in parking in total for 24 hours. It should be made clear that if you enter you HAVE TO pay to leave. Also constant humming noise all night from the fans or something outside.

Nice stay, and great location for the center, but found it a bit pricey for what was included. Breakfast could have been better.

I stayed 3 nights while working in Cardiff. The first room was noisy so I’m the staff moved me to a quieter room who problems and they were very understanding. Sadly the person who n the room next to be played extremely loud noise all night. I knocked on the persons door to ask them to turn it down and was ignored so I spoke with reception who were very polite. In the morning I spoke to the lady on reception and the duty manager as the noise had continued all night. They were very apologetic and arranged for the person to be moved. I understand he was also very rude to reception staff. He eventually left his room and we all had a peaceful night. I cannot praise the staff enough for dealing with a difficult situation and resolving it in a way that worked for everyone. This is a lovely clean hotel with gorgeous staff so stay there!!

Excellent service from the team, polite and friendly. Would stay again.

Clean and professional hotel for the one night stay we needed. Very close to where we needed to be and an easy walk to the train station. Staff were friendly and welcoming.

Stayed before, very convenient for business trips and access to the city centre. Would recommend this hotel.

We had to ask the reception to deal with very loud music that someone was playing in their room late at night, which meant it was head to get to sleep. Then there was an early morning fire alarm, which meant an earlier than planned wake up call on a Sunday. The room was fine although dusty, there was no bottled water, and the pillows were very hard. Bed comfy though and staff friendly. They dealt well with the fire alarm.

Efficient and friendly check in / out

Ideal venue for visiting theatre, good choice of restaurants and bars nearby and pleasant accomodating staff

Really enjoyable. Lovely breakfast. Great location.

Room was beautiful staff are very friendly and I always book this hotel when staying in Cardiff. Restaurant is not intimidating when you are travelling alone and staff are lovely!

Nice big room (we had a jr King room) but the bathroom wasn’t very clean, yellow stains on shower grout, shower screens not cleaned properly and shower head blocked with lime scale also some black stains around shower seals. We arrived in the room and the hand soap was empty, the chamber maids did nothing about this despite “cleaning” the room twice. Although they were cleaned, the bed sheets had some stains that looked like oil on them. When we walked out of the hotel on one occasion there were homeless people sitting on the hotel steps, whilst this is more of a social problem than the hotels fault its not a strong look for the hotel, not that they were causing us any trouble at all. The breakfast was simple but very good, staff were very polite and helpful in reception, hotel bar and restaurant. Located right in the city centre, it’s a great spot for walking around town. The rooms are very noisy though, there was an adjoining door between our room and the next and we could hear the people in there talking clearly, likewise every time the people in the room above us walked around the floor creaked and groaned very loudly… enough to wake us up at 7am… it is an old building, but this isn’t great. To be honest, the location and the staff/service make this worthy of 3 stars overall otherwise it would be less… I wouldn’t stay here again if I could avoid it.

Disappointing check in - took forever and apparently my fault because I followed their advice and checked in online - had to change rooms as our 4th floor room was between 3 and 4 and we made it clear I could not do stairs. Paid for breakfast but first morning not on the list. This is a good Hotel but at the price you expect better process

The hotel is clean and staff are very friendly. It is idle for shoppers as you are right next to the shopping centres. The rooms are comfortable but are starting to look tired and need upgrading. But overall a pleasant stay for a night away for the darts!

No complaints! Staff was kind, room was clean, comfy, and safe.

Lovely hotel. Great room great location. Fantastically helpful manager. Reasonable rates.

Another great stay at Leonardos in Cardiff

The mattress was really hard and uncomfortable. The view from the window was awful and we got woken up early by people talking loudly in the corridor. We were really disappointed considering it’s a 4 star hotel and we paid double what our friends paid in the premier inn and they had comfy beds and a better experience.

Great location , friendly service, decent breakfast

Great stay as usual in this hotel which was perfect for my visit to Cardiff

The staff were very helpful and friendly and welcoming.

We had a wonderful stay at Leonardo's in Cardiff. The staff are amazing and we thoroughly enjoyed our stay. The breakfast was good with a great variety. Close to shopping and attractions. Easy to walk around. The bed was very cozy and we had a quiet room.

We enjoyed our stay, the reception staff were extremely helpful on check in. We booked a twin room which had everything we needed, the only negative for us was the view from the window was of a wall less than a metre away, it would of been nice to see the sky and have a view of something

Overall, this hotel is perfect if you want to stay in central Cardiff. You are able to access various places quickly, as you are located to so many restaurants, pubs, stores, and less than 10 minutes (walking) from the Cardiff castle. The room was clean, cozy, and exactly what we needed. The staff are super friendly and try to accommodate you and your needs in anyway that they can. 10/10 recommend!

The hotel is very central . Very friendly staff. The room had air conditioning so it was very comfortable to stay there a specially it was 30 degrees outside. The only think I can complain it were cushions apart everything was great.

Hotel reception was very helpful