We arrived late at night but were refused to honor our reservation. I showed the confirmation email from expedia ( I had already paid for my stay). They confirmed the reservation in the system but said it was already given to someone else. They offered us their crappy rooms in the budget section of the hotel. Wifi didnt work most of the time. Bathroom door knob was missing which they never fixed. There were no windows in the room ( Had paid for the deluxe room with the "View"). It is one thing to not be able to honor the reservation but on top of that being rude to the customer make this the worst experience I have ever had.

We arrived late at night but were refused to honor our reservation. I showed the confirmation email from expedia ( I had already paid for my stay). They confirmed the reservation in the system but said it was already given to someone else. They offered us their crappy rooms in the budget section of the hotel. Wifi didnt work most of the time. Bathroom door knob was missing which they never fixed. There were no windows in the room ( Had paid for the deluxe room with the "View"). It is one thing to not be able to honor the reservation but on top of that being rude to the customer make this the worst experience I have ever had.

On arriving at hotel we're shocked by the receptionist that we have no booking!!!!! Than we call hotels.com and finally we're given deluxe rooms instead of suite!!!!! It was horrible experience with peacock hotel and their room service is hopeless!!!! By God i had not seen such terrific exprience in my whole life and will advise not to book these service less hotel if they give you free of charge stay!!!!

Poor services. We had to wait for 2 hours for check-in. No towels and pillow cases in our room. A safe deposit and A/C remote control not working. We were freezing all night. The front desk was helpless. We asked for maintenance but no one showed up.

Pictures lie. The rooms are nowhere nearly as nice as the pictures suggest. The AC was noisy. Corridors smelly, and staff was unmotivated at best. The maid was a thief, caught her red handed with my passport wallet and money. the manager came up to apologize and the rest. Would not stay here again at all.

WE HAD A GREAT STAY

We arrived at the hotel 5 in the morning, the security guard wouldn't let us in and had me talk to the reception over the intercom. The guy told me they were fI'll to max capacity and that my expedia booking was cancelled without ever informing me. I was on the streets of Dar es Salaam 5 in the morning with 3 kids and and elderly person to find a place to stay. They better return my money along with compensation of the trauma they cuased my family. Expedia should remove them from their listing!

We arrived at the hotel 5 in the morning, the security guard wouldn't let us in and had me talk to the reception over the intercom. The guy told me they were fI'll to max capacity and that my expedia booking was cancelled without ever informing me. I was on the streets of Dar es Salaam 5 in the morning with 3 kids and and elderly person to find a place to stay. They better return my money along with compensation of the trauma they cuased my family. Expedia should remove them from their listing!

Experience was okay. Group rented 5 rooms for 3 nights, and most rooms were acceptable. I personally stayed in two different rooms. First one had poor A/C, phone and TV did not work, no towels provided 2nd day). Second room, A/C was broken (the phone worked so I called in repair and they fixed it). Food was below average, and food service was very slow. Twice at the bar they claimed to not have the right change, and would get it for me, neither time did they provide it. The manager was apologetic, and said the next time we stayed there it would be a better experience. They have added a new wing. I saw the rooms there, and they are much nicer; likely we would have avoided the mechanical issues noted above.

Experience was okay. Group rented 5 rooms for 3 nights, and most rooms were acceptable. I personally stayed in two different rooms. First one had poor A/C, phone and TV did not work, no towels provided 2nd day). Second room, A/C was broken (the phone worked so I called in repair and they fixed it). Food was below average, and food service was very slow. Twice at the bar they claimed to not have the right change, and would get it for me, neither time did they provide it. The manager was apologetic, and said the next time we stayed there it would be a better experience. They have added a new wing. I saw the rooms there, and they are much nicer; likely we would have avoided the mechanical issues noted above.