It was a good trip overall. The staff was friendly, the hotel was cleaned and well kept. The complementary breakfast was good. The only thing is that the shampoo was not filled and it finished the same day on the first shower.

A million thanks to the lovely front desk staff with the beautiful eyes who kindly called hotels. Com to request we be moved to another pet friendly hotel. I filtered on pet friendly hotel and this hotel was selected. When we checked in, we were told only service dogs. Hotels.com refused to transfer our reservation.

Breakfast was sub par at best. Food was cold and dried out. Ran out of several things. Took almost 20 minutes to get more coffee. Really not worth it. They should drop their pricea and eliminate that service because ot drags the whole experience down. Especially since ot was the last thing we did before checking out.

Only issue we experienced was back-up beepers on trucks in the lot adjacent to the window in our room started at 3:30 am . This was due to construction and will likely continue for several months.

Highly don’t recommend. I have stayed with Marriot Bonvoy and Fairfield Inn from Eastern PA to Utah many times between business for corporate planet fitness operations management and family travel. This is our preferred choice for affordable and comfortable stays. I have never written a poor review for any one of them until now. Thick curly hairs in the pool, which I cleaned myself before my son swam. (He wouldn’t even put his head underwater after seeing what we pulled out.) Gym was filthy. Moldy and grimy shower liner and curtain. Front desk wouldn’t answer the phone around 9pm l, when we found out there was no body wash. Beds were absolutely awful. My husband and I had a terrible night’s sleep. Spilled (soup?) and trash remained in the elevator for 24 hours. This is by far the most unclean and uncomfortable Fairfield Inn I have ever been to. As a business owner and previous ops manager myself, I believe in making the front desk staff aware first so that they have a chance to handle professionally themselves. After checking out, I acknowledged my concerns quietly and away from other guests. (My family and I were staying for my son’s state gymnastics meet and didn’t have time to switch hotels by the time we realized it’s condition. We did not ask for a refund or any anything except ownership.) Unfortunately, I received only poor excuses and a disrespectful attitude from the older woman at the desk. Thankful we will not be staying here again!

staff was friendly i didnt lime the fact inwas charged 40 dollars for an incidental fee which is out ragous i never had a hotel charfe me that they only shouldve used the card only if anyrhing happened

Outdated room and old furniture with stains. Still unsure if my grandson received a spider bite or if there were bed bugs. Either way, we left early and I’m still waiting on a refund.

Staff was exceptional and I like that all of the light switches are normal.