Clean comfortable bed

Elevator didn't work and very slippery outside of pool area no warning sign

Great breakfast spread. Beautiful pool. Definitely will be back. Staff was also friendly

Nothing

The Guest Service Representative, Maurine Usie made it a pleasurable experience. She is friendly, extremely helpful, and kind.

elevator didn’t work.. bed was dirty shortage on towels

clean and comfortable

elevator was not functional

Ease of getting my receipt. Had to call hotel AND booking site multiple times.

Nothing

They change my 2 bedroom to a one bedroom without my consent

Breakfast was OK. Staff very cheery and friendly.

I realize the elevators were out. Stairwells could have been better lit. Room extremely spartan; like a dorm room. That’s how it felt…dorm living.

The food was great

The elevator was broken. I was on the 3rd and I have a bad knee.

The breakfast

The elevator was down

The location was great. So much to do within walking distance.

The elevator was not working which was not a huge problem but the stairs were not clearly directed. The breakfast was ok at best.

On the express side they went out of their way to get me a room with a tub. This was a necessity for me since I cannot stand in a shower due to a back injury that effects my balance. The room we were switched to was on the Inn side of the hotel. The desk clerk kept trying to say we were there for one night when I had paid for two. The express breakfast was awful the sausage didn't taste done and we left and went to Denny's. The next day we were given a coupon for the James restaurant which was great. The customer service on the holiday inn side leaves much to be desired.

The customer service on the holiday inn side.

always have friendly staff, everything is clean!

clean

elevator was down

King size bed. Awesome breakfast

Nothing

Great location, clean and quiet.

Nothing.

very clean

the elevator was down