Very friendly and helpful staff, easy check in, good breakfast. Room itself had some issues. Very buggy. Found several black beetle type insects in the bathroom over the two days I was there. They appeared to live within the walls and I watched them crawl into the cracks. Shower head was coming out of the wall as well. Not the worst hotel experience but certainly not what I’m used to at Fairfield Inns.

Amazing as usual for this hotel.

The room was not cleaned before we were given the room. It smelled like bengay. And we waited for quite some timw for anyone to come to the front desk to check us in.

Family business trip

On line does not say still in renovations. This was my granddaughters and my get away to shop were disappointed. The hall to our room had no ceiling. The girls saw all the metal and everything. When I asked the employee about it I was told it was due to renovations being done! No apology offered! About 2:45 am we were awakened by being hot and the smell of something being overheated. The air conditioner apparently stopped working from being too hot???? By about 4:00 am air came back on. Fell back to sleep only to be awakened at 6:00 am by the roofers. I understand renovations have to be done but we should have been told what to expect! My granddaughters do not get to stay in a hotel very often and this was not a good time for them. However I will stay the lobby and dining room were very nice. And our room was very clean and had plenty of towels. The microwave and fridge being down in the cabinet was inconvenient. The closet door top latch was broken so had to be careful when opening. There was no chair in the room so had to sit on beds. I am generally not a complainer but I wanted our time together to be really nice and not knowing the renovation was still in progress was a real disappointment. Again the room was very clean and the beds comfortable. The morning staff were very nice. And being from Wichita Falls the location was great. Plan to return to Denton in October or first of December and hopefully renovations will be over.

Nice hotel. Great place to stay when attending concerts at WinStar. Not too far to drive and easy to get to.

The staff at this location always make us feel so at home. The folks who so graciously clean the facility are so very kind as well. We have stayed at this location many times and will return. Thank you, Debbie, for always welcoming us.

Comfortable bed and pillows and bathroom was cleaned well. No problems with water flow in shower.