The kettle in the room was broken. I asked for a replacement and never got one. They do not leave a sheet with the extension numbers you might need. I got a hold of room service and asked for a copy of the menu, never got it. It was almost like they were hoping I’d forget I asked for things. Room service apparently also stops at 4 PM. The receptionists were unusually and irrationally hostile; they also kept repeatedly asking my friend and I what rooms we were in every time they would see us, like they were suspicious or something (we did not do anything suspicious). The bathroom had no hair dryer and no toothpaste or toothbrush like most hotels would have. The bathtub design was also really physically uncomfortable and I would have to lean back to even fit my body under the shower. The water flow was very weak and sporadic, but warm so that was something. It’s a beautiful historic hotel, the aesthetics are gorgeous and location is great. Unfortunately I felt like the service quality ruined that experience.

The room had a strong odor of tobacco. The carpets are old and dirty.

A decent hotel with attentive housekeeping, but some of the amenities listed (restaurant/bar, exercise room) weren’t available. But there are several restaurants and a Starbucks a short walk away.

average

Traditional styling, located in good position on zamalek island. Room sizes were impressive. Hotel rooms had cockroaches in and we found dead ones under the beds. Hotel staff didn’t speak good English so was difficult to communicate at times.

Location

Good location. Property is very dated. Not 4*, probably 2*

great hotel great location whoever the WiFi is spotty and only Arabic language TV