They are in the middle of a remodel, so the days were noisy. No warning about the remodel. Lower pool and one restaurant being overhauled. They did change a poor room initially, but miscommunicated the late check out fee. 250Rand per hour was charged, not total as verbally stated to me the day before. The room was spotless daily and many staff members were wonderful.

We booked this place for the views of Table Mountain. Our stay was fantastic! The room had a great view and was very clean and quiet. The staff were all wonderful!!

Overall the place wasn’t bad, it’s just that their communication was poor in that they didn’t follow basic requests / instructions.

Nice world class hotel

Poorly organized and no attention to detail

The room was good and the breakfast was tasty.

Staff was very pleasant and the rooms were clean.

Pro- the staff were friendly and helpful, beautiful sunsets Con- it is a little further away from other entertainment (restaurants, stores) but an easy uber ride to other parts to the city.

A bit old, not the greatest location. the apartment was very large so that was good

The breakfast was amazing Cheers to the chef.

Staff are really friendly and made our stay special.

Nice property! Awesome staff!! Pull right in front of beach! Great amenities! Good Food!

The views from this hotel are absolutely stunning. I recommend the ocean view room, as it has views of the mountains as well. This room is what made my stay here so perfect. If you want easy walking to restaurants and waterfront, this is not for you. But if you are happy to take extremely cheap Ubers to places, please treat yourself to this beautiful hotel. The views from the pool is stunning as well. I personally didn’t regret not including breakfast to my booking, as the other on site restaurant offered cheaper breakfast prices and in my opinion tastier (as I did pay for the breakfast buffet one morning).

Very nice hotel although I had to switch rooms as the patio door didn’t close and it was over the front entrance so was very noisy. Staff were friendly and helpful, especially Sonia at breakfast 😊 Convenient shuttle to V&A Waterfront which was really useful. Views across the sea and mountains were fantastic.

Stayed overnight before flying home location to airport was perfect

Lovely hotel to stay at although the only downside is they don’t accept cash

The beds are lumpy, we made the bed ourselves and could not get rid of the lumps. I was assured on arrival that I would not be required to change rooms ( i had a 3 night booking but later added 2 extra nihhts) if i paid for an upgrade, which i paid, however after 2 nights they insisted we change rooms. No body seemed interested that we had been lied too. A waste of money paying upgrade.

Had a great 4 days while finishing our trip to Africa. Beautiful spot with a great view and very friendly staff.

I had booked 3 nights , but added 2 nights to this. When we arrived the lady on reception said that different room types were booked, so if we paid to upgrade we we could stay in the same room for our whole stay. However after 2 nights they insisted we changed rooms. A total waste of money. I Didn't what to change rooms i wanted to be in the same room for 5 nights. Didnt bother me if i had seaview or not, just did not want to change rooms. Crazy.

It's a very nice place and the staff is amazing

Beachfront but not worth the money!

One of the best hotels in Cape Town. The view is stunning. It’s very convenient. Staff are excellent!

Pro's: Friendly and helpful hotel staff Free shuttle On the beach Con's Not sure how the apartments made the grade of ****. It is in dire need of a renovation. Bathroom counter and tiles in the shower were cracked. Mildew in the shower. Bedroom walls were dirty and cupboard was damaged. 2 mismatched bar stools in the kitchen. Pools not heated and water was very cold. Free shuttle does not have the hotel logo and even though we were early waiting for the shuttle at the V&A waterfront we missed it as we didnt realise it was the hotel shuttle. My sister stayed at the hotel and she recieved a personalised welcome card and a biltong and nuts tray(she couldn't eat it as it was not halaal). We did not receive the same at the apartments - sharing this to highlight the different experiences at the hotel vs apartments. No back up power at apartment and no aircon.

The property is right ON the beach. It’s got a very island-y feel to it. The staff is very friendly and helpful. Sammy and Asanda were exceptionally hospitable and went above and beyond their duties. The apartment room we stayed in was nice and clean. The master bathroom has some detailing that needed to be handled and the load shedding was a little challenging as they didn’t provide lanterns or flashlights. The main hotel did have lights during those times. There were noise in the middle of the night from the hallways.

Good day. The room must have been recently refurbished, as it looked very neat and clean. Laminated floors. etc. etc. There was a few small niggles. The toilet didn't flush and only ran slowly when flushed. Then the switch got stuck and kept running The shower door opens into the shower, getting the door and floor wet when you want to get in. Sure it should open outwards. Lastly, the generator was right outside the window, and the noise woke me up. Other than that a very nice place.

They totally mislead on their website about their services. They present a full room service menu - which in fact they don't have. They have a. very limited menu (mostly appetizer/fast food style) that's delivered in take out containers. You can physically go to one of their restaurants and order off that menu - which you then take to your room yourself. Thats NOT room Service. If I can do that, why cant they????? When you mislead to attract customers, you turn them away forever.

The location. Situated right by the water.

My absolute favorite place to stay in the entire world! Staff is overwhelming pleasant and over accomodating.

The beach was disgusting as it was littered from all the trash from the ocean. Trash pickers combed the beach looking for re-usable items. The ocean water was brown like sewer water. The hotel was nice, staff was great, but the beachfront is not worth booking a stay for if that's what you would like. Our stay was in July--maybe the beach is different at another time of the year.

A nice place to stay with a beautiful view and nice food options

Friendly Service Clean Room Great Breakfast Perfect View

By far my favorite place to stay when in Cape Town. Hotel staff are amazingly friendly and accomodating. Hotel is prestine, you will always find staff cleaning which is amazing! The beach and mountain are breathtaking.