This property was very clean, the rooms were large and very reasonable priced, and we were even surprised with free soup/salad/appetizers and adult beverages! The complimentary breakfast was great as well.

At one time this was a beautiful hotel… it’s dated but clean.

The room smells like cigarettes smoke and there was a burned cigarette on the carpet The breakfast buffet was ok make sure you arrive early because the to refill it takes alot of time

My stay was great. The room was nice and clean. It did have a smell but of course I'm sure other pet lover use the room before. The size of the suite was great. And the sleeping accomidatuon were excellent especially the pillows. The over apperance of the hotel was nice and I was supper impressed by the two outdoor grill and seating. And the beautiful landscaping. The basketball court was enjoyed by my son and his friends. the field behind the hotel was outstanding for our per to run and play. The customer service was also super great very friendly. I had a few concerns with the lack of a tredmill and the peloton bike that was confusing to operat, reguired a code? I am also supper disappointed that the pool and hot tub was down from Saturday afternoon well into monday afternoon. I was.told a child broke a light etc. The pool and the hottub was the highlights for me and I did not get to utilize either one.

Very clean

Good breakfast, super clean, pool house was very warm, staff was excellent, comfortable beds

convenient place and near from highway.

The staff was friendly and courteous. The rooms were clean and spacious.

The room was like a large, clean studio apartment. Staff was so kind and accommodating.

All the staff are very helpful and nice. My day and I have stayed at this hotel for 2 yrs now. We travel to Easthampton for the CLI conservatory from North Carolina. I like having the little kitchen area in the rooms to have food and cook a little if need , especially staying there a week at a time.

Amazing stay, great customer service.

Great breakfast selection. Everyone was very nice

We enjoyed our stay. The people were nice and the hotel had all the features we expected. The only knock is that the condition of everything was rather run down. I expected better for the price but, overall, it met our needs and we had a good stay. Of special note, the breakfast was great.

A very nice stay clean an excellent service can’t ask for more

Slow to respond to a maintenance problem. Bathroom door self-locked when it hit the doorstop on the wall about 11:00pm. It was 9:00 am before someone came to unlock it.

Selected this location for the specific purpose of hot tub included in amenities. (Suffer from recent leg injury, spa/hit tub recommended by physician) I was highly disappointed to find out the hot tub was closed/ out of service, so I was not able to enjoy the only amenity I was looking forward to to relax for my vacation. I would have chosen a different location if this information was made available prior to my booking.

DO NOT STAY THERE!!! The customer service from start to finish is TERRIBLE!!! One of the worst hotels I have ever stayed in. Room smelled like a moldy locker room- there was a MAJOR water leak that ran across the length of the room. Shower did not drain. No sheets for the pull out couch which btw is mini...not big enough for 2 adults. Asked many many times to resolve issues to no avail. Not one person working there seems to have the slightest interest in actually working.

Front desk were friendly, prompt and Courteous. Great clean hotel! Rooms are fantastic. Living room area with kitchen and a separate bedroom with two queen beds. Beds and pillows were comfortable. Highly recommend this hotel.

My floor in front of my bed was sticky. Like someone spilt soda and was never picked/cleaned up.

It was a great stay. The room was very clean and quiet. Breakfast was one of the best I have had at a hotel!

Nice hotel. Staff seemed to not want to be there or be bothered by guests. The pool has a limit of 4 people from a room, and a family of five always leaves someone out. The bracelets for the pool were only allowed in by hotel staff who didn't want to be bothered. The weird part is during the stay, we were the only family using the pool.

Amazing. Breakfast crew this AM was exceptional and inviting. Outdoor patio is great. Would stay again.

N/a

Great

Outstanding hotel in terms of size of the rooms.

This is the first hotel we have ever stayed in where the mattress was perfect. Most hotels they are either lumpy or have body outlines molded into them because they are so old. The room was clean and quiet, the only downside was the pillows, for some reason hotels always have horrible pillows. These were no different, you can't really judge this hotel by their pillows alone so these being just like every hotel won't change my 5 star rating. Oh and the cookies were excellent as well.

We liked it the Hotel

Staff were very friiendly. Room was immaculate. Location was very nice.

Everything was great, except that when i called at 2:50 to see if room was ready they said half hour more and when i got there at 3:30 room was not ready so i had to wait til 4:30. Other than that still my favorite hotel to stay with my grandkids

I was afraid to sit on the couch/chair because it was so dirty and stained otherwise it was nice

One of the best complimentary hotel breakfasts I have had. Convenient to Mt. Holyoke and a nearby mall. Easy to park. Spacious rooms with a full refrigerator, stove top, sink and microwave as well as a table and chairs. Couch and sitting area. Pool, hot tub. Outside patio with BBQ gril and nice outside seating. Staff was helpful and friendly.

Hotel is starting to show it's age. Strong odor of marijuana in multiple areas of hotel. After checking in and getting settled into my room, a staff member (guessing cleaning staff) tried to access my room but I had the door chain on to keep it from opening all the way. I opened the door and she said that she wasn't told someone had checked into this room and quickly walked away. For breakfast, all the juices were basically colored water. Food was cold.