Staff were very friendly and service was generally very quick. Room and bathroom were large and clean but some decor throughout the hotel was a bit dated. We felt the facilities weren’t big enough for the number of potential guests. We didn’t have very good weather for most of our stay but there weren’t enough sun beds round the main pool when the sun came out. Kids club was great and they did a range of activities and mini disco every night - the staff were really enthusiastic and clearly cared for the children. Our 6 yr old daughter loved the slide pool. We were really disappointed with the food. There wasn’t much variety in the main buffet. No freshly cut fruit, some tinned fruit. Desserts were the same every day/night and weren’t replenished quick enough. We went to the Italian restaurant once and found our meal appalling (pasta too salty, starters sat out too long). We saw some evening entertainment which was fine. I wouldn’t say it was a 5* hotel.

Great holiday. We spent a week here and proved to be the right choice for us. Everything including the staff were excellent and the place was very clean considering they have so many to cater for. Only negative was 2 out of the 4 restaurants were closed so the main buffet area was congested at times. The adults area was shutdown during our stay as the pool needed maintenance but it would be unfair to criticise them for this. Overall we were very happy and would definitely go back.

I loved the staff everyone was so friendlythe location was perfect and walking distance to the beaches lively bars and great trails, and rooms were big and beautiful but this is what I didn’t like the food was horrible undercooked or overcooked so many kids putting there hands on buffet food. I believe they tried there best but food needs to improve. The drinks were bad as well you couldn’t get a decent drink except for the wine. I paid for all inclusive but ended up eating out every night and buying groceries.. I’m not sure I could stay here again I was dissapointed…..

Very good

Location is excellent. Rooms are big and comfortable. Pool and playing areas excellent. Nighy shows are of good quality. Nice walk to Marina from the hotel. Fantastic service from all staff. Food, all inclusive, was really good. A very good experience overall.

Very enjoyable stay…. Will defo go back soon. Everything from checkin, to rooms, to food, to drinks where too notch . The service and facilities were excellent too topped up with super friendly staff.

Very enjoyable stay…. Will defo go back soon. Everything from checkin, to rooms, to food, to drinks where too notch . The service and facilities were excellent too topped up with super friendly staff.

The hotel is big, but for a reason. There are differ areas- family, kids adult only, so it benefits from the size. We utilised the adults only area and found it really peaceful. The staff are amazing and keen to help. All-inclusive food is good and varied, but we get bored so eat out after a couple of nights. The location is on the seafront. It is in a very quiet area, but the marina and the town are within walking distance ( 20 mins to marina and further 20 mins to Playa Blanca town. I would definitely recommend.

The hotel is big, but for a reason. There are differ areas- family, kids adult only, so it benefits from the size. We utilised the adults only area and found it really peaceful. The staff are amazing and keen to help. All-inclusive food is good and varied, but we get bored so eat out after a couple of nights. The location is on the seafront. It is in a very quiet area, but the marina and the town are within walking distance ( 20 mins to marina and further 20 mins to Playa Blanca town. I would definitely recommend.

Lovely big rooms and Great views! Food is great!!!

Lovely hotel, large rooms

Great food with lots to of variety. Realistically I would say this is a 4* or 4+ Rather than 5* hotel but it is good value for money.

Great hotel, lovely food, perfect location. Perfect get away for families and couples alike. Three great restaurants serving loads of choices, good for kids and adults.

Great hotel, lovely food, perfect location. Perfect get away for families and couples alike. Three great restaurants serving loads of choices, good for kids and adults.

Food was great, good chiice and quality. Fab minidisco for kids

Brilliant hotel with lovely amenities. Food / drink couldn't be faulted, and the staff were friendly and helpful. Room was great, had a very private balcony / terrace with brilliant sea views. Hotel would be highly recommended.Only down side is the area of Lanzarote - there is limited local shopping, cafes / restaurants and evening entertainment. Hotel is great and had everything we needed, but there was little within the area to leave the hotel for.

Brilliant hotel with lovely amenities. Food / drink couldn't be faulted, and the staff were friendly and helpful. Room was great, had a very private balcony / terrace with brilliant sea views. Hotel would be highly recommended. Only down side is the area of Lanzarote - there is limited local shopping, cafes / restaurants and evening entertainment. Hotel is great and had everything we needed, but there was little within the area to leave the hotel for.

Hotel was very nice and confortable. All inclusive made it better. Travelling with an 18month old for the first time made us very anxious but the hotel staff were very accommodating to our needs. Hotel is also 2 minutes from a mini shopping complex and a supermarket which was perfect. Hotel is close to papagayos beach, unfortunately getting to it proved unsuitable with a small child as it was a 15min walk up and down rocky hills. Extremely dangerous. Luckily a more family orientated beach is only a 10min taxi ride. The only disadvantage about the hotel is that there is no soft play area where you can play or leave any child under the age of 2. Most activities were for children age 4 years plus which was a bit inconvenient. But we would return here in a couple of years.

Everything was spot on

Quite far out and not alot of sun loungers at big pool. My son was frozen and he had soaked every towel and his lips were blue but the life guard/towel.girl would not let us have a dry one (it was overcast and she had plenty). The shop sold inflatables so naturally.our son wanted one...waste of 12 euro because your not allowed to use them in the pool. Kids club not as long as stated so couldnt do much with our little treasure. Dining room.floor super slippey my son fell and hurt his back (wasnt running). Not 5 star more like 4 im afraid sondont book if u want the wow factor. Entertainment team were ok. Overly busy resort!!

Disappointing expected 5 star experience but got 3. The pool areas were over crowded, luxury facilities only available to adults only, Towel service open 2 hours a day, restaurant floor was needed sweeping, pool area didn’t provide bottled water, hole in dressing gown and towel, Food was ok. Really didn’t rate this hotel as 5 star. Staff were lovely and rooms clean.

Disappointing expected 5 star experience but got 3. The pool areas were over crowded, luxury facilities only available to adults only, Towel service open 2 hours a day, restaurant floor was needed sweeping, pool area didn’t provide bottled water, hole in dressing gown and towel, Food was ok. Really didn’t rate this hotel as 5 star. Staff were lovely and rooms clean.

Resort was in good state and room was nicely presented and cleaned every day. Food was good although they could have mixed it up a bit with some of the meals however the quality of food was good.

Resort was in good state and room was nicely presented and cleaned every day. Food was good although they could have mixed it up a bit with some of the meals however the quality of food was good.

Great place. Friendly staff. Clean surroundings. Food good not excellent. Went out to marina for evening meals as too noisy in main buffet restaurant (children) but not complaining as it’s a family venue. The two al’ Carte venues - Italian restaurant Portofino was nice and the Asian one was good too. Rooms very spacious and clean. For a five star hotel the towels and bath robes were disappointing as they were like cardboard. Good range of drinks available in the all inclusive menu and overall a hotel and venue I would recommend and go back to.

Great place. Friendly staff. Clean surroundings. Food good not excellent. Went out to marina for evening meals as too noisy in main buffet restaurant (children) but not complaining as it’s a family venue. The two al’ Carte venues - Italian restaurant Portofino was nice and the Asian one was good too. Rooms very spacious and clean. For a five star hotel the towels and bath robes were disappointing as they were like cardboard.Good range of drinks available in the all inclusive menu and overall a hotel and venue I would recommend and go back to.

Great place. Friendly staff. Clean surroundings. Food good not excellent. Went out to marina for evening meals as too noisy in main buffet restaurant (children) but not complaining as it’s a family venue. The two al’ Carte venues - Italian restaurant Portofino was nice and the Asian one was good too. Rooms very spacious and clean. For a five star hotel the towels and bath robes were disappointing as they were like cardboard.Good range of drinks available in the all inclusive menu and overall a hotel and venue I would recommend and go back to.

The kids entertainment and food was amazing. Overall the staff were good barring one guy who was the least helpful person I have ever met within customer service. The only thing I was really disappointed with was the beach- there wasn’t one. The site made it look like there is a beach at the end of the hotel. What you actually have is a rocky algae coastline where you can’t take the kids to play with the sand. Although happy overall as my daughter was fully entertained with the events and kids club, I have to stress in my view this isn’t a five star resort. If it was graded appropriately I would have managed my expectations. I would stay again purely for the kid factor but would not pay as much as I did.

The kids entertainment and food was amazing. Overall the staff were good barring one guy who was the least helpful person I have ever met within customer service. The only thing I was really disappointed with was the beach- there wasn’t one. The site made it look like there is a beach at the end of the hotel. What you actually have is a rocky algae coastline where you can’t take the kids to play with the sand. Although happy overall as my daughter was fully entertained with the events and kids club, I have to stress in my view this isn’t a five star resort. If it was graded appropriately I would have managed my expectations. I would stay again purely for the kid factor but would not pay as much as I did.

This was a good break, all staff members are friendly, helpful and even smiling! They give the impression that nothing would be too much trouble for them.Some reviews I have read suggested the food was poor, but the buffet restaurant I found was really quite good. Food was varied and as hot as possible for a buffet restaurant. Only 1 night we could not get sat as it was to busy so had to crown round a table for 2.Merlin Kids room was great.The only bad points really were the fact we couldnt book to eat at the Chinese or Italian restaurant as both were full (and we tried to book on the morning of the day after we arrived which is pretty poor). Also the heated pools... Im not sure what kind of pool heating they are referring to, but if there is any then it is inadequate and really needs addressing.If it wasnt for the cold pools I would very likely come back, but when the kids are complaining its too cold and at the height of the day there were only 4-5 people in the pool everyone was agreeing it didnt seem heated. This alone means I will not be returning, which is a shame because everything else was pretty good!

Excellent hotel generally. If I had a criticism would say signage needs improving and sports bar needs to open earlier

Excellent hotel generally. If I had a criticism would say signage needs improving and sports bar needs to open earlier