We spend a good time in this hotel, it’s well located and has a friendly staff. Breakfast is good and servers are attentive. It is however a bit worn out in the inside but still a very good place to stay for relaxing by the pool and gardens.

The hotel was in a beautiful setting of gardens. The staff was gracious and eager to accommodate my requests, with it was giving directions, making restaurant reservations, or needing a breakfast box to go. The hotel and setting were a quiet oasis after full days of sightseeing. I would definitely stay here again.

Nice hotel 20 minutes from airport. Good bars and restaurants on property the hotel is attached to the Palace Hotel which is beautiful. Must dress for dinner and the bar in there. Very helpful and friendly Staff. Pool area lovely. Would recommend.

Stuff was super nice

The Winter Palace and gardens continue to be beautiful and elegant, and its newer Pavillon annex is convenient and comfortable. However, its signature dining room (Restaurant 1886) supposedly serving a version of French cuisine is surprisingly tiny and unimpressive, probably due to a lack of customers warned ahead about the overpriced, bland, poorly prepared and disappointing food.

An oasis of calm Great staff friendly and amenable A

This is the worst hotel in all my travels. Terrible management, filthy old rooms, terrible food. Simply awful experience. Please save your money and book different hotel.

We had awful experience at this hotel: from the gridy poorly mannered hotel staff and management to dirty old rooms. Simply awful Beware.

I stay in a lot of hotel rooms over the course of a normal year, and I’ve never had a stronger desire to write a review than I do today. Briefly: this hotel and especially its staff are simply superb, full stop. It’s difficult to overstate how lovely the grounds of this hotel are — it’s a truly verdant oasis in the center of an otherwise rather dusty (if still lovely!) city. But none of us travels to a city just to spend time on a hotel’s grounds, and when you do decide to venture out to the bustling city center, the river promenade, or Luxor Temple itself, all you need to do is cross the street. They’re all literally feet away. But as great as the hotel is, that’s not why i’m writing this review today — I’m writing this review because the staff of this hotel, in particular a staff member named Ola, went above and beyond in multiple different ways to help make our stay there with our elderly family comfortable by caringly accommodating some of our requests that I’d honestly describe as somewhat unreasonable. We felt so welcomed and cared for that I can’t imagine going anywhere else if we were ever in Luxor again.

Everything was excellent

All staff there is super helpful and kind , great location

The Pavillon shares garden and pool facilties with the Winter Palace Hotel built in 1886. Celebrities, Royalty and Heads of State stay there. Pavillon rooms have garden or pool view. Clean bedding and towels daily. Pool towels provided. Stunning tropical gardens, with flamingos, are absolutely immaculate. Excellent breakfasts can be taken in the garden in peace and quiet.

Breakfast staff

Staff at pool was nice and cordial including in the Morning at breakfast

I would recommend. A fraction of the cost compared to next door. The swimming pool is a huge plus. Breakfast was great. Includes made to order eggs.

Wonderful property. My only ding is the pool not being open past sunset. But that is all of Egypt as a whole not just this property so that won’t change. Additionally they need new TVs in the rooms. Mine was very old and had to get maintenance up just to help turn it on because it didn’t work. Fantastic views and great staff

We enjoyed the facility and the staff were very friendly and helpful. We didn’t like that we had to wear formal clothes to have dinner at all the restaurants. It was over 100°. I also didn’t like the food that much at dinner. I ordered pasta with mixed seafood and I honestly couldn’t find more than 2 small tiny pieces of crab. The best thing about the hotel was the staff and the garden.

The hotel is nice. The service is excellent. Here I must mention Mr Rashedi and Joacanda. However the hotel needs maintenance. It is run down. Breakfast is poor for a 5 star hotel. No coffee maker in room which is also weird for a 5 star hotel

Beautiful garden, close to everything and CLEAN rooms (:

The staff was very helpful and the gardens were magnificent.

Everything was simply above expectations.

The staff were very nice. Adam, who works in the kitchen, made some good bakes. The garden was beautiful! The hotel does need a makeup because the plugs were falling out of the sockets. Excellent location though.

This is our 3rd time here in this beautiful hotel. We are always very satisfied with the staff and the management of this hotel. At my day of leaving I got sick and my plane went very late in the evening. Not only I could stay much longer in my room but also I received fruit basket. Thank you again and we will be back next year for sure.

Perfect location

Perfect location close to the different sights, amazing garden and swimming pool. The breakfast was excellent. The staff was extremely professional.

Hotel smells of strong cigarette smoke. It is Egypt, so there are not many nice options. I would say just atay at the Winter Palace.

Rooms and hallways need a complete renovation and cleaning!

The garden breakfast is highlight of total, drink coffe and overlook the banana and orange tree is awesome.

Great place to stay in Luxor. The amenities and the people are what you expect from one of the best hotels in town. The swimming pool is an oasis, a real one. Thanks

Table in the balcony so dirty with dust from long time ago. The food was not good

The carpet is heavily soiled in the hotel hallways. The room had a balcony with a chair and the cushions were heavily stained. Toilet seat did not stay up. In general the winter pavilion wing is very poorly maintained and should not be considered a luxury hotel but because it shares the grounds with the winter palace hotel it is marketed as such.

Very nice hotel with beautiful gardens and swimming pool. Tour organized through the hotel was great, although they did accidentally charge it to the wrong room. Easy walk to Luxor Temple. Was a great relief to spend a couple of days there after the noise and heat of Cairo - wish I could have stayed longer!