The hotel is at a very perfect location for ski-in & ski-out. I appreciate very much the ski storage arrangement which is organised and efficient. The overall hotel service quality is good. I appreciate the concierge service very much, for instance, I and my husband arrived the hotel at late evening. A young staff (a guy of South Asian decent) was very helpful & proactive to help out and carry our ski equipment & luggage to our room. Appreciated very much.

Ski school was right beside the hotel and they had an ample of amount of dining options.

Great place for snow skiing.

t desk Marina was amazing and at Melt the restaurant Oka the waiter was superb. Nathan the manager was very professional and accommodating.

Good hotel. Great location, ski-in / out hotel. Good breakfast, onsen.

Very good hotel for skiing or snowboarding in Niseko. The Niseko gondola is right across the street. Loved the hotel indoor and out door onsei.

We had one room with four beds for our family. Nice and clean, good service and help from staff, on the slopes with gondola right in front, nice ski valget service and Onsen for after skiing and good hotel shuttle to the other towns made it easy to go out in the evening. Good little store at the hotel for snacks etc. Somewhat expensive restaurants at the hotel, but good options right next to in the small Village and via the shuttle to Hirafu. Overall quite expensive, but most is in Niseko and not much has ski in/out option.

No frills close to gondola lift. Eating options are minimal but ok. The breakfast is fantastic at the hotel.

Wonderful time at Hilton Niseko Village. If you enjoy skiing, this is the place!

Very good

The hotel is awesome and convenient for skiing, especially if you are taking lessons from the NV skiing school. There is also direct bus from the Niseko train station and also private bus to new chitose airport. The staff is friendly and helpful. However the room did look a little old. And the shower curtain was not very clean. No bath robe was offered. Overall just some minor issues and it was still a pleasant experience. Would come again for its convenient location.

Able to walk out the door and onto a gondola. It's GREAT! Also, onsite onsen. Awesome. Quiet area but not in the middle of bigger village in Hirafu - if you are into that kind of things. We came to ski so weren't stay out all night. In bed early, on the slopes early - then onsen! Good variety of restaurants onsite as well as the little Niseko village. Good shuttle service. We will be back soon!

It was fine. Just fine. If you want an American hotel experience, go here. If you want Japanese hospitality, stay elsewhere. Lot of tickytacky up charges. The ski valet is cool, the onsen is gorgeous, ski in ski out is nice, it does really feel like they built the hotel to corner you into spending at their restaurants and renting from their retailer. There are cheaper resorts that have better amenities and food options for the cost, but the room had a great view and it was a gorgeous hotel.

Old room.

Very nice hotel,great food

Incredible staff! Couldn’t be more helpful. The convenience to the mountain cannot be understated.

last year, staff of hilton not so good but now? they improved significantly perfect stay thanx hilton

Excellent location , ski in / out with both mountain gondola and chairlift right outside hotel , ski valet made everything super easy , hotel is remote however from the main town, there are free shuttle buses that take about 25 mins to Hirafu village , there’s a few restaurants next to Hilton which are nice , Hilton also has several restaurants which are all delicious

Overall room cleaning is superb. The room is spacious and clean. BUT ….. one main weak spot. The public onsen need tighter regulation. I saw a man who shaved in the onsen. Some washing bowls have hair left.

This property truly left a lot to be desired for, The photos online do not do it justice. This is a 1970's vintage hotel with all the styling or lack their of to go with it. We tried contacting guest services to change our room or let us out of our stay so we can move somewhere else but they would not. Thankfully they at least let us eat in a nicer dining area as the one they assigned us to was absolutely dismal. I seldomly write bad reviews but between the lack of cleanliness and the overall feeling like I had been duped by deceptive online photos. Zoom into the bedroom Photos and you can see the 70's Hifi Stereo in the Wooden Bed Frames..bleh

Excellent service from staffs throughout the hotel. Hotel rooms are really old design. Should consider renovation.

The wireless is not stable and inaccessible some times.

Ok hotel. Ski access tremendous. Some of restaurants excellent. Breakfast tremendous. Wi-Fi useless most of the time. Service hit or miss dependent on the individual. Concierge poor in every interaction- they’re not set up or trained to do the job by our experience, just friendly amateurs. Overall would probably do Ritz Carlton instead.

the two most annoying issues I have with this hotel is about cleaning the room and filling up the bottle of water in our room. I have to tell the front desk every day about it. Secondly, once they know that I booked the room indirectly, the way the front desk treat me is totally different as if I pay much less blooking indirectly. Being just a silver member is nothing. I spent 12,000n USD with my stay this time but the way I been treated any the staff is so bad.

No clear indication where to line up for the shuttle bus. Many guests like us need to go out and check with driver ourselves under the freezing snowy weather. The room was not cleaned up which was already past 5pm, which I got to know about it because I needed to go back to the room to collect something. Not until we ran into the housekeeping staff at my room, the staff started to collect the cleaning stuff and make up the room. I requested not to assign the room at the back of the corridor but the room I stayed was the second last room of the corridor. What was the difference !

Like; Ski in/out, Many good restaurants in hotel. Dislike; Town is too far for walking.

We needed an expected hotel & Hilton came through! Staff was wonderful & price was good. We would stay here again

They need to put food in vending machines drink only not enough for area empty of service , also the staff need to focus not to take or move gust belongs or put it other where

Excellent relaxing hotel

Limited store

Very nice and beautiful surrounding. Hotel looks good on the outside but inside is a little dated. It needed to be updated and remodeled.

Excellent buffet breakfast with wide varieties. Onsen is nice and spacious too I was traveling at low season so it was quiet. Ski in ski out, next to gondola station, with ski valet service