Beds are horrible, and all night there are parties with yelling and mariachi music playing very load

This place is disgusting. We made it less than 5 minutes before leaving and finding another hotel. They allow smoking so the entire building reeks. Woman at the front couldn’t care less. No one should stay here.

Very sketchy people hanging around property. Staff very unfriendly. I will not be back.

Room door had to be slammed to close it from being kicked in, room was nasty, everything had grease and dirt on everything (doors, refrigerator, microwave, etc). It’s one step up from motel 6. Mostly Hispanic guest. Parking lot looked like a block party.

Awful. Room was dirty. Property wasn’t well maintained. Staff was nowhere to be seen. Didn’t even complete my stay, had to find a different hotel. Would never recommend.

Absolutely no checking before 3pm. The side door near the elevator didn't closeall the way, so security was not good. Broken elevator buttons. No coffee in the room, nor any in the lobby or within walking distance. The stopper to direct the water flow to shower was stuck and unable to use the shower before we had to leave on the morning. No time to remedy any of in our short stay. We'll not be coming back. At least it was clean. We'll give a couple stars for that.

I like everything and I have no complaints

Bentonville and Rogers were hit by 7 tornadoes on 1 day over Memorial Day. Hotels are filled with construction workers and newly displaced homeless. Whole area under cleanup. This hotel, 4 levels 1 ice machine. Always empty. Workers filling coolers. I DO NOT BLAME THEM. Temps were high 90s. Workers come 1st I bought a bag of ice at gas station. No ice bucket in room. Had to ask for it. I feel the front desk and staff are overly stresed by all whats happening in town and some residents.

Ac didn’t work barely and I canceled my last night and couldn’t get refund. Staff was unfriendly

There was food in the fridge the lights by the bed did not work.

We didn’t get to stay here cause they called me the morning of my stay and said that hotels.com and Expedia over booked them so I have to find another room that day before we left. The hotel couldn’t honor my reservations I made through hotels.com

NICE

Very nice and clean hotel!

It was clean, bed was comfortable but the noise from upstairs was loud as well as the AC.

It was a nice stay. Even left a little bit late and was never bothered. Good place.

This is an "Extended Stay" facility. It had a full kitchenette with microwave, refrigerator, and cabinets. No coffee maker, no coffee in the room, and no coffee in the lobby. All there was, was a snack machine and a drink machine, and guest laundry.

Reserved a Non-smoking room and was put in a smoking room on a smoking floor. Addressed it with the lady at the counter and she lied to me saying that a non-smoking reservation online can not be honored because the online booking is wrong and there are no non- smoking rooms. Although i can see the entire first floor is all non-smoking. Stayed here a few years ago and was had a decent stay, in a non-smoking room on the first floor. This time was a different story. The door to the room was warped, or sprung, and had to be forced open or closed. Had two ceiling lights in our room that didn't have covers. Cabinets were dirty. Cook top had sludge around the edges of it. No screen on the window, so trying to air out the smoke smell wound up with a ton of bugs in the room. At least the bed was clean and had clean linens on it. Only seating in the room was two dining chairs that were not in very good shape. Overall the entire building is in a state of disrepair. We were very disappointed with our stay. If i could rate 0 stars i would. Would have gone somewhere else if there had of been anywhere that was less than a 30 mile drive. I will for sure never reserve a room there again.

Booked a room for a business trip, arrived and asked to check in early, and staff was incredibly rude. She told me to come back at 2:30. When I came back at 2:30 I was informed that they were overbooked and didn’t have a room for me. Every other hotel in town was fully booked, so I had to sleep in my car in a Walmart parking lot. Yet, this hotel still showed availability on hotels.com and on their website? I wonder how many people they left hanging since they were still actively booking rooms when full? 0/10. Do not recommend. Will never stay with this chain again.

The exterior was not kept, ie. Spider webs on door handles; garbage cans full/overflowing. Appeared like people were living in the parking lot. The elevator was missing button covers and the elevator itself was filled with debris and dirty handprints, debris on floor…needs a deep cleaning.

Had black mold, seen a roach, unclean, food or drink on walls, sink was loose and coming off, outlet didn’t work, lamps by bed didn’t work, air filters were sooo dirty, and just felt unsafe! Even seen 2 police officers roll through within 5 minutes of being there! The young man at the desk was polite

I had a good stay.

I liked howbclose it was to everything. However the hotel could definitely use some renovations and the 4th floor smells really bad. My room was very dingy and dark upon entering. There were 4 light bulbs out, the refrigerator was dirty and the burners was missing one knob. The showerhead was terrible and the bathroom couldve been cleaned better. One of the side doors on the 1st floor doesnt close properly and i was worried about my family and I safety being that anyone could walk in who was not a guest there. I knew it wouldnt be a 4 star hotel but expected it to be better than what it was.

The ease of parking was perfect.

Was a smoking room. We ask for a non-smoking room

It served our purpose of a short overnight stay, but I would never go back. It was dirty. Basic things were missing or broken. The toilet paper was on the sink because the place it should go was missing. The sink was clogged with hair. Dead bugs were on shelves. There were stains and marks in the carpet. Not a pleasant place to be.

The phone was not plugged in. When we did, there was no signal. We had to program the TV. The biggest negative was that there was no sign at the intersection of Hwy 71 and Suburban Drive. The first thing we saw when we pulled onto Suburban Drive was a "Road Closed" sign and no indication of the hotel. Only after driving to the closed sign did we see the hotel. Not very inviting. Probably will not stay there again.

Very nice people at the front desk. Smelled very clean

The tv didnt work and the floor was so out of level from previous water damage that it caused me to trip and fall twice. I tried to get a full refund for my stay, which i didnt stay a single night, and they gave me a third of what it cost me. I will never stay there again and nor will anyone i know.

This facility is terrible! Bugs in window sill, on floors, tables, countertops. Sticky dirty floors, tables, and counters. Dried food on tables and refrigerator. Room and whole facility stinks like rotten fish or bad eggrolls. Young hispanic men loitering in hallways all day and night making noise and whispering and laughing anytime I walked by. I felt very unsafe here. Due to this I cut my stay short by 1 day. Gave management 24 hour notice and they are refusing to reimburse me. I have filed a formal complaint with both Red Roof Inn Corporate and Expedia. WARNING DO NOT STAY HERE!!!!

Next to a kennel with barking dogs! Very sketchy looking people around! The manager would not come out of the office, hiding where no one could see her. 5 other people were in line to handle issues with her!! Don’t stay here! Water streaming in from the rain! Cigarette burns on the counter! They charged me for 2 rooms instead of 1!

Cheap room but…….the smell in the hotel was weird and was awaken by the barking doggie daycare at 7am.

Mold. Smells like curry. Was the worst hotel I’ve ever stayed out. Beds are rocks. Pillows cardboard. Mold on the ceiling. Kids and random people laying in the hall