Not good next to elevator and ice machine

Great experience. Staff were friendly and very accommodating, room clean and comfortable, pet friendly, amazing breakfast buffet. Close to many restaurants and shopping. We will definitely stay here again.

The hotel staff very personable and friendly, however, the elevators decided to stop working the last 2 days of our stay and no ice machine on any of the floors but the 2nd floor our entire 4 night stay. I normally wouldn’t care about this, but we were on the 4th floor. So getting ice, we had to go to the 2nd floor or bar to get ice. Dragging our luggage down the stairs wasn’t ideal, but we made it work. They may need to get the issues corrected sooner than later as it was somewhat of an inconvenience.

The staff was nice, but the hotel facility was horrible! Ice machine and elevators broken, I got sick from the mold in the old AC unit- old rugs and poor bedding.

A quick birthday getaway for my wife. The hotel is so lovely. The entrance and foyer area is very inviting the staff was very friendly and the king suite that we had was just perfect.

Sweet and friendly employees, you will feel welcomed. The lobby was brightly lit and very large and the bar was active and open late. The vibe was happy. The initial impression aside, I was disappointed to learn that the king size room I’d reserved just 30 min prior (after much time searching for where I wanted to spend the night, initially in Augusta, but chose this property in Aiken) wasn’t available due to a technical issue with the keys. I was offered a room with 2 queen beds. I was traveling alone, so I couldn’t complain really…but I had indeed looked forward to sprawling across a king size bed. I was disappointed that the room was offered on Expedia but then not actually available. The AC worked well, and the water pressure in the shower was stellar. The bed and pillows were comfortable. The rooms are decorated modernly but the bones are old. The tub was worn through in a few places, the light switch in the bathroom was old (and connected to the fan…I couldn’t keep a “night light” on in there bc it was too noisy). It served my primary purpose, and the location was great.

The property is located in a good area next to the movie theater.

Great hotel and staff !!!