Definitely not 4 star. Room (no1) was clean, if tired and there were stains in the bath. The small wardrobe felt like it was about to fall to pieces. During the evening our toilet stopped flushing so had to flush using a bucket! When reported in morning got a non eye contact "oh really" response. Was fixed by time we returned in late afternoon. Following morning was told "your toilet is fixed. Lucky to get a plumber and job was very extensive". Again no apology. I get the impression that the hosts, go through the motions, but are not really interested in whether you have had a nice stay or not.

Lovely place with friendly staff. Set in a fantastic location in the Cotswolds. I highly recommend this place.

Lovely place to stay. Would recommend to all.

Our room was very clean, the staff friendly and accommodating. Breakfast was good too. The fact that we could park there was important to us Location is excellent.

Ideally situated in this picturesque Cotswolds village. Close to village centre shops restaurants and miniature village. Freshly cooked breakfast and clean comfortable rooms made this the perfect choice for our 2 night stay

Great location, clean, tidy and with helpful hosts. Breakfast was nice. Only downside was some issues with the water temperature/pressure in the shower.

Our room (possibly number 9) had some kind of leak under the bathroom floor the kept it damp along with the adjacent carpet outside the bathroom door. And no bathroom floor towel mat was supplied. Breakfast was great. Staff very friendly and helpful. Let us put bicycles in room which was much appreciated.

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4.5 stars. Minus a half star purely for room size and lack of shelf space in bathroom. If I’d been alone it would’ve been perfect but for two people it was a little small and trying to maneuver around one another was a bit silly. Bathroom size was great tho- would just be lovely to add some shelves for places to set cosmetics bag on, etc. there was definitely room for a couple shelves. Staff was friendly, bed was wonderful, and the location couldn’t have been more perfect.

The property is conveniently located for a short walk into Bourton, being just 5 minutes. Service needs to be more accessible as a couple of times during our stay we were unable to make contact with any member of staff despite telephoning the main hotel number several times.

Excellent bed and breakfast owned by local people.

What a beautiful and charming place in wonderful Burton in the Water. We loved it so much! Everything in waking distance as well!

Room was filthy and run down; all room covered in dust, the carpet and the bathroom floor were dirty and not hovered in a very long time. When we checked in there was a paint can left in the room. They didn’t make up/clean our room after the first night but they came in to retrieve the paint. The room is also very noisy, one can hear when the next room is switching on and off the lights. If another room uses the bathroom and run water there is a very loud noise from the waste pipes until the water is shut again. I don’t see how other reviews could be so positive about this place. It is a Very overpriced experience and we have been asked to pay an additional £10 to park on the property’s premises. Breakfast is average and service very scattered. The host is polite.

Lovely room with comfy bed, Breakfast was very nice with good service Property is in excellent location for nice walks around the village and quick drives to other villages. Would have preferred a more powerful shower. Shower was very weak

Loved Bourton-On-The-Water and Broadlands hotel is the perfect place to stay. Literally 150yds from the river and all the restaurants. Hotel is great and a really friendly place to stay. Ross and his sister are great hosts and make your stay special. Will 100% be visiting bourton again and we’ll definitely be trying to stay at Broadlands hotel.

Wonderful hotel, quiet, very close (in) the historic downtown area. Lots of great dining options, plus an excellent breakfast and really friendly staff. Comfortable rooms. Thanks!

A good location for exploring Bourton-on-the-Water. The room was comfortable but small. The toilet was not a very efficient flusher. The breakfast was good with a number of choices, however it was very slow. Good to know if you are eager to get out and about early. Overall, the service was good and we were happy with our stay there.

Nice property. Central enough to be walking distance but far enough to be tranquil. Checkin went very smoothly and then we'll be left in peace to enjoy our stay. I would definitely return here if I was going to visit this area.

Parking was an issue on arrival, but along with a friendly staff member (gentleman) we made it work. No hot water on the morning (5:45) of Xmas day to shower. When reported in the afternoon, met with resistance that I was telling the truth “well no other guest has complained” “we have two water tanks”. This was not helpful or polite. There was hot water on my return that evening. There were large cobwebs above my bed. Toilet seat fell on to my back (room 4) every time I sat to use the toilet. Other than that room was decorated nice, clean and comfortable. Fantastic location.

We had a very nice stay at the Broadlands Hotel. Property was comfortable, clean and warm. Our room had added bonus of small upstairs lounge with corner sofa and large TV which was good space to relax. Our hosts looked after us very well and the breakfast was excellent. Only short walk to Main Street with shops, restaurants etc

Spent two days at Broadlands at the end of a week long trip in the UK. Chose it specifically for the very close proximity to the village and it didn't disappoint! Very short walk to the action and eliminated the need to fight for parking spots. Room was clean and comfortable. We struggled a little to easily get the temp of the shower regulated to a comfortable temperature but the water was hot which was better than cold. Breakfast was superb. The family who runs the property did a fine job pitching in to ensure a smooth breakfast service. Food quality was good and portion sizes generous. Service overall was very friendly and helpful! We would definitely stay at Broadlands again if we ever come back to the Cotswolds.

We really enjoyed our stay. Bed was comfortable and the area quiet. Great service and full breakfast though the bake beans were warm. The staff were lovely and friendly and recommended restaurants. We tried the Italian and it was an amazing meal. Thank you for a great time. Highly recommend.

Very friendly welcome and nothing was too much trouble owners were very helpful with all our requests would recommend to my friends as a lovely place to stay in a fabulous location.

Very nice hotel and friendly staff.

Such a cute hotel in a great location in the Cotswolds. The room was comfortable and clean and everything was so magical!

Perfect location and wonderful staff. #12 room was very spacious with separate sitting area but bed was really hard. Bathroom was very small. Really nice breakfast.

Nice weekend away in a quiet friendly hotel. Very friendly staff. Lovely room and bathroom and comfy bed. Breakfast was excellent!

Broadlands is absolutely the best place to stay. It's centrally located to everything in Bourton On The Water. The room was spacious and had a full living room, plus another bedroom with a twin bed. Only place I would stay. The staff was friendly, helpful, and gave recommendations for dinner.

Very friendly and obliging couple. Only stopped one night but such a convenient place so near to Bourtons main drag. Brilliant. Thank you

Enjoyed the stay at Broadlands. Very friendly family owned hotel. Great location in Bourton on the water, walking distance to all. Nice and safe neighbourhood. Parking for free at the premises. Lovely breakfast. Suite very spacious snd cozy. Highly recommended.

Lovely place and very kind and thoughtful hostess/owner. First class.

A lovely family-run hotel. The owners are very friendly and helpful. Breakfast was excellent. Staff was always available with suggestions and eager to help with any issues.