Nice place ashame not all areas are wheelchair accessible

The hotel was immaculate, the rooms were very comfortable, and a good size. The staff was very accommodating and went above and beyond to help us. Assam was especially kind and always looked out for us. Thank you for such excellent service.

The best hotel ever!

Excellent hotel, fancy, perfect location, clean and very good staff. The only objection is the small size of our room. Next time I’d ask for an upgrade to have more space.

The hotel is way over priced Rooms are small and swimming pool is tiny

Hotel location is amazing but rooms feel a bit shed. We were offered an upgrade (not free) and were told that we will get rooms with views of the old city. We paid 700usd extra each for the upgrade got bigger rooms with NO view of the old city. We tried to order some rooms service around 11pm we were asked to wait and when we called again they said it was too late for ordering.

Great location. Beautiful hotel. Hotel staff excellent.

Great hotel in a great location!

Best location, clean, great breakfast

The hotel facilities and room was exceptional and the staff's efforts to help us in any way made our stay that much more enjoyable. We will definitely be coming back to the Mamilla Hotel.

Amazing hotel

While the hotel is conveniently located and has stylish lobby and common areas, they really didn’t think through the comfort of the room. The bathroom has the glass that frosts over when you press a button however the cracks still expose the person in bathroom. There’s hardly any space to keep your toiletries and bedside tables are very small with electrical connections in back of table near floor. Finally, bed was very firm and not comfortable and we asked on second night for a puffy comforter to put down on bed but they didn’t give us a full comforter as a blanket. There’s also no electrical plugs in the bathroom itself. Who designed this place? You’d be much better staying at the David Citadel across the street that has a nice outdoor pool. No outdoor pool at Mamilla. The front desk also did not care we are Expedia Silver and offered no upgrade or complimentary drink. Hands down all the way guys!

Concierge was so helpful and responsive!

Do not book here, you will regret it. Stole over $2k from my account.

Perfect location. Lovely property.Very good breakfast. Very helpful front desk. Room was a little worn. Needed a good cleaning. Bathroom was tiny.

The Mamilla is an outstanding hotel in an excellent location. It is within walking distance to the Jaffa Gate and the high end shopping Mamilla Mall. It has a nice rooftop restaurant and attentive staff. We would definitely stay there again when returning to Jerusalem.

Hotel in good location. A large and varied mall that one can walk to Jaffa gate and old city make sure you go at night at least once,a must,very safe.We stayed at Mamilla 5 days,with beauty breakfast. Had dinner rr on roof.make reservation,with hotel,food ,view excellent. Lots traffic noise on main street,. I would go again,bring lots of schikels and credit card. Shalom🌄

I have stayed at the Mamilla many times. The service was better than ever, the staff particularly attentive and friendly, the daily room cleaning was nothing short of amazing, and the food was plentiful and delicious. My only quibble is there just never seems to be that potential room upgrade I usually do get as a VIP member with most other Expedia properties.

Not as good as I would like to be

Great location. If you spring for the Mamilla Suite, you’ll be very comfortable. Front desk and concierge staff is just ok. Breakfast was disappointing, both the food and service. The pool was disappointing too.

It is a wonderful hotel and we would definitely return. The VIP upgrade was offered but not free of charge. The incremental cost was more than I had already paid for our room. That was really disappointing but otherwise we were very happy there

Location was terrific. Very close to important sites. Able to walk everywhere.

Really impressed overall. Rachel V at reception so professional and helpful. Moved me to a room with a desk so I could work. Amazing breakfast, will definitely stay again.

Mamilla hotel was beautiful and clean!

Great, clean and beautiful hotel.

Great hotel although breakfast was disappointing

The Fish and breakfast restaurant service and food were great. Staff in the front desk and concierge not friendly or helpful.

was a very nice hotel with friendly staff and a good location near the old city. The restaurant staff could use a little more training with coordinating their service

friendly service

Worst service in the world Never coming back

gave us a very small room, facing a construction site/wall. upon requesting a better room we were offered an upgrade for 500 dollars. we booked this hotel for its unique well rated roof top dining experience; unbeknown to us there was a ‘private event’ and hotel guest could not access to it. this was -not- indicated at reservation. spoke to manager to give us at least a room facing the old city, and he tried again to sell us an expensive room. poor customer service, will not go back there

It was expected to be better For the price