The property location is terrible. The spa should be better with better service. Shower floors need some cleaning. Most staff are nice apart from a guy at the front office . He’s dark and around 5.4 feet tall. He didn’t seem to be happy I was there. When I tried to book , he said it full booked. Yet the rooms were available on Expedia. I felt unsafe around him. He should not be at the front desk if he cannot accommodate every race .

The property is not updated and rooms are not clean.

Excellent

I always stay this hotel whenever I come to Jaipur , location is good , hotel is clean, cozy.

Took 30 min to check in and the front desk staff was not kind

Very Nice Hotel , comfortable , clean , food was good. Overall very nice.

Lots of restrictions in terms of pool timing. Pool area closed off after 6 pm.

Worst Hotel i ever visited . It's a 2 star hotel not a 5 star . Rooms was stinking and very poor service from the hotel . AC was not working and Food Quality is very bad and smelly . It's not worth to spend such amount on this hotel .It's a advise to u pls remove this hotel from your site that nobody book from your portal .

Locarion is good and staff is co operative

Locarion is good and staff is co operative

Nice hotel, very good service, quite Ok restaurant. A couple of things: I needed to do a business call and could not use my bedroom as my wife and child were there. The hotel was not useful in helping out. I was not allowed to use the (empty) event rooms and after asking if there was a place where I could have a private conversation I was told simply "no". Separate comment: the hotel is part of Sheraton, an international chain; I was surprised at the lack of international (particularly western) choices from the restaurant. Pasta was listed, without description, and when I inquired, the waiter could not explain beyond saying they had a red one, a white one and a oink one... Finally, they have s nice small store where they sell fabrics and handicrafts. The vendor is very pushy, was asking my wife for her phone number and made her uncomfortable enough that by the end of the stay she didn't want to go by the restaurant by herself because the store was next to it. There was another vendor there next to the restaurant, selling puppets, and was also very pushy trying to sell every time we walked towards the restaurant. Not really expected in this kind of hotel...

Nice hotel, very good service, quite Ok restaurant.A couple of things: I needed to do a business call and could not use my bedroom as my wife and child were there. The hotel was not useful in helping out. I was not allowed to use the (empty) event rooms and after asking if there was a place where I could have a private conversation I was told simply "no".Separate comment: the hotel is part of Sheraton, an international chain; I was surprised at the lack of international (particularly western) choices from the restaurant. Pasta was listed, without description, and when I inquired, the waiter could not explain beyond saying they had a red one, a white one and a oink one...Finally, they have s nice small store where they sell fabrics and handicrafts. The vendor is very pushy, was asking my wife for her phone number and made her uncomfortable enough that by the end of the stay she didn't want to go by the restaurant by herself because the store was next to it. There was another vendor there next to the restaurant, selling puppets, and was also very pushy trying to sell every time we walked towards the restaurant. Not really expected in this kind of hotel...

One of the worst properties in terms of service. Following events occurred with us: 1. During check-in when I was mailing ID documents front office executive started attending another customer 2. Since next morning we had to drop our son to his school early for SAT exam, we requested for packed breakfast for him. Next morning I called the reception 20 min before leaving and was told breakfast is ready. But when we reached reception it wasn’t. Also the breakfast that we asked for wasn’t packed instead he was given two muffins and some cut fruits. We left since he had to reach school and child was empty stomach till 1pm as he doesn’t eat such things. 3. We reached hotel around 3pm and that was when room was being cleaned and was not cleaned properly. 4. Around 5pm I was making coffee and since there was no stirrer in the room asked room service. Even after 45 min nothing came and I called reception got bit angry then they got tray full of stirrer and spoons. 5. On first morn while bf we were told it’s available till 11 am, so next morn we reached restaurant by 10:45 and asked for some eggs to be made but that never came. And wishing 5 min all food was taken. No one came and checked if we want to place last order or need anything since they are closing. When complaint to manager they apologised and later on my insistence Ex Director of the hotel came yo visit us. Not sure if any action will be taken to improve service, cleanliness etc to keep us quiet gifted chocolates.

Terrible stay. Propyls not even worth 3.5* .condition of rooms, elevator, approach of staff, everything is like a supervisor guest house.

Overall experience was good. PROS were excellent location, ambience, staff helpfulness, facilities, buffet breakfast, cleanliness. CONS were food portions in in-room dining were smaller than expected and the whole outside look of the hotel needs upliftment & renovation.

No staff to escorts you to your room post check in. Quality of food is beyond pathetic, waiters sent to your room are just the worst, I have had better experience in local hotels in jaipur with the staff. Cold tea is served... If you ask for glasses they will not even bother to clean them. Roti served in dinner is made from flour that has gone bad and smells, if you tell them about their service they will simply grinn back at you. I asked for the manager and no one bothered to call me or come to my room to speak... Dont waste your money, you will get better services at a local hotel.

Stay was good. Overall good experience

Comfortable room with a great bed. Best nights rest I had in a long time.

Comfortable room with a great bed. Best nights rest I had in a long time.

overall good experience. Duty Manager Shivani is very nice.

I have completed the questionnaire which should. Be sufficient

Perfect location for early morning flights. Brilliant staff with great and helpful attitude. Comfortable room and nice, cozy beds. In room anenities with free supply of bottled water and tea and coffee anenities. A vegetarian restaurant accross thecroad offers a very rich and varied menu at very affordable price.

I don’t want mention name but there staff not helpful For arrangements take Long time and never follow instructions

I don’t want mention name but there staff not helpfulFor arrangements take Long time and never follow instructions

Cleanliness is the issue. Towels provided very old. Staff should be trained properly

Everything is nice I like this hotel. But as per me breakfast is little conviniant. So breakfast some item increase as per north Indian food is better

My parents and I LOVED our time at the Four Points by Sheraton in Jaipur! This is the best hotel we have ever stayed at. The staff are beyond awesome and made our stay excellent. We felt at home!Food, Room and the Facilities were great! Will definitely stay here again!Vidya from Ottawa, Canada

Nice hotel with excellent pool. We stayed for 2 nights and hotel staff did their best to make our experience wonderful. I will surely stay again here in my next trip.

Hotel is nice overall, few negatives: hotel is part of a retail shopping area and the access and exit are uncomfortable and confusing. Also, dining area in the morning were hot while having breakfast with virtually no air conditioning working.

From top to bottom the 4 Points Hotel is excellent from food cleaness rooms location and most of all it's hard working dedicated management and staff 1can recommend this hotel very highly.

Clean comfortable rooms. Friendly accomodating staff. Convenient yo nehru place not too far from airport. Easy vto find taxi or auto. Internet not always reliable but no extra charge. Doesnt serve alcohol in restaurant. Food average.

Food is not very good. But very clean and nice place to stay.