Positive : The area of Bourton-on-the-water is amazing and the B&B is located at the heart of it. The staff, when there, were amicable and the breakfast was very good. Negatives : The quality, cleanliness and the amenities of the establishment are misrepresented on the website. The room we had was outdated and dirty, and major problems in the room (scorching hot water with absolutely no pressure, hard water stains on the the shower doors and handles, hot water tank making extreme noise in our room everytime someone in the B&B opened a faucet, stained carpet, stained walls, stained pillows...) did not justify the high price of the room. The B&B is located on the BACK of a building, using a sketchy back-door that feels like a delivery door where there is no reception. The picture on the website shows a store that fronts the main street and the water but it is a misrepresentation and it should be taken down right now as it is misleading.

Beautiful village great place to visit and explore

I hate to leave a bad review of this hotel because it's obvious they care about their hospitality; we enjoyed the employees. The location can't be beat... right in the center of the Cotswolds from what I could tell. It was so nice to be next the the stream and the Motor Museum. We arrived after check-in hours and received a nice welcome note and keys to our room left out. We never did have to check in for the two nights we were there. I never ran into anyone besides the breakfast help. Breakfast was good... the choices 1)a full English breakfast 2) Grilled Banana bread 3) Parfait; we enjoyed them all, but mostly the English breakfast. Breakfast doesn't start until 8:15, I believe. They have you order the night before. We had to leave early the second morning and they were kind enough to throw together 4 parfaits for us. I know there were warnings about sloping floors and the building being old, but I wanted to experience that old world charm. 😁 We came from a gorgeous hotel in Porto, Portugal that was flawless, so this room was a shock to us. It was like entering an old aunt's home. Semi- cluttered, quaint, and not the cleanest. The pillows disgusted me and the carpet was dirty and the bathroom cloogy. In further inspection, the decorative pillows weren't as old and disgusting as I thought. The beds were comfortable, even the pull-out sofa the teenagers slept on. Parking was not easy... only six hotel spots...three in back and three in front

Hotel is located behind the main street in Bourton. Parking spaces allocated if you can get one. Room was spacious and bed was really comfy. However shower and water pressure was almost non existent in a cold & poorly ventilated bathroom.

Great spot good food very comfortable rooms

convenient location in the heart of Bourton on the Water with friendly and helpful staff

Good and quiet, good service, but difficult to find the car park.

Charming little place! Nothing fancy but very comfy and cozy and clean. The hosts were incredibly nice and warm. Perfect base for exploring the area. Hard to beat the location. The breakfast was a nice addition.

The room was promoted as a Family room. I don't know where any children would have slept if we'd brought any as there was only 1 double bed and and a sofa with broken springs. I know that very old buildings have some quirky features so I expected uneven floors and creaking floorboards but not stained and threadbare carpet. The room was very cold with one small inadequate radiator. But the bathroom was positively arctic as there was no heating at all (don't be fooled by the heated towel rail - it doesn't work) therefore towels never dried and as the room was not serviced as we only stayed 2 nights, the second day's shower was not a pleasant experience. The towels themselves were very small and thin. Saying that, the host was very friendly and welcoming, the breakfast was excellent and the parking was a bonus as the B&B is in an excellent location in the centre of the village and Bourton is a good centre for exploring the Cotswolds.

Great location, helpful and friendly staff, excellent breakfast and cream tea - would stay again

Central location with easy access to all the shops, activities and dinning variety of dining experiences.

Lovely hotel with friendly and helpful staff.

Great location in the village centre, quiet rooms as well. Parking was available around the rear of the building, out the front was very busy. Good breakfast and choice. Staff kept calm even when we had a power cut.

Found blood spot on one of the pillows. Room felt like being in a ship. Up hill and down dale. I know it is old but the level of the floor was atrocious.

The place was quite nice and very convenient however the towels were musty and they smelled. They later smelled the entire bathroom.

The building was about to fall apart. Floors were terribly uneven and hard to walk around. Shower only worked on scalding hot. Couldn't get warm water out ofaucet, only hot and cold separandately. No ventilation, the walls and windows would have water dripping on them. Beds were horribly uncomfortable. Sorry, i hate to give a bad review, but it was the worst two nights of our 11 day trip. They need to renovate.

Really not worth the money. Couldn’t open our door the lock was broken. Very basic facilities. Terrible service from staff

Very clean, quiet, well-maintained, comfy beds and pillows. Good WiFi, in-house laundry room (was great to be able to do laundry for free, mid-journey). Kitchen was well-equipped and stocked with good basics and breakfast items. Friendly front office staff. Good parking. No complaints at all!

The location was great.

Kind staff with nice breakfast. The property was quite old. So, it was slightly inconvenient but that’s natural since we chose to visit this town to feel the past.

We had a lovely stay. Everything went smoothly with our late check in, good communication. Super location. Great service and breakfast. If we go back to Bourton on the Water we’d definitely stay there again. Would recommend it.

This B&B is perfectly located in the center of the High Street, but is quite and peaceful due to its entry being in a small lane behind the main street. The proprietors were extremely friendly and helpful as to advising us about the area, and went out of their way to make last-minute dinner reservations for us. We would definitely recommend Chestnuts B&B to anyone thinking about visiting Bourton-on-the-Water.

Very disappointed. Entry through dingy back door. Hallways old dark and in need of decoration. No housekeeping during stay or cups/milk etc. replenished. Although could have done it ourselves. Room very dark. Cave like. Bathroom small and dark. Breakfast good. Not enough parking spaces. Web site leads you to believe that the b&b is on the front of high street. But the picture is of a shop with the same name.

Good location, yummy breakfast provided, super friendly host and staff

Just a note...entrance is at the back of the tea house building. Enter via the tiny lane on the left

Position in the town was excellent, as was the shower in our tiny en-suite Our room was seriously overdue for a complete update (electrics) and refurbishment

Old room,basic facilities, no lift,average breakfast, room was hot as heater was on,limited parking spaces.It is not worth for the amount of money they are charging.I won't book this hotel again.

I had a lovely little holiday in this really quaint bed and breakfast. Excellent food, so many little extras thought about and nothing was too much trouble. Thank you so much.

Good size room with comfy bed though a little dated. Bathroom okay but shower could have been more powerful. Nice selection for breakfast, not huge but well cooked, particularly liked the omelette, perhaps could have been some fruit on offer?

Cozy B&B ! Lovely owners. Great breakfast. Everything you could ask for !!

Nice size rooms and great breakfast. Lots of shopping but the town is nice and quiet mornings and evenings.

Very friendly and helpful staff