Free late check out

very good

The staff are wonderful. They gave me an upgrade to a suite since it was available. everyone was super polite and super helpful. very clean. nicely located and walkable to shops and cafes.

Such a lovely & pleasant stay. Absolutely clean, especially during the pandemic with a baby & couldn’t feel safer. Excellent location with access to everything that you can imagine with an absolutely safe feeling. The staff was very respectively helpful 24/7. Their English was very fluent & they were extremely helpful in all matters; we had no problem at all. Would recommend anybody to this lovely unique hotel with a private & luxury experience. Definitely would come straight back to this beautiful hotel again with no doubt about it. Thank you so much & can’t wait to come back & see them all again. In one word, Excellent!!

This property is falsely advertised. We were sold a suite we received a room I wouldn’t allow my dogs to stay in. The staff could not understand what our problem with a room could be from being dirty to the linen to the towels to the dirty bathroom to the shabby dirty coffee stained carpets. This was meant to be the luxury part of the Sheraton Hotel In Ankara that it is connected too sadly it was more like the Ibis version. We ordered room service and both were mysteriously going to the bathroom often the next day. We got stuck between what they class as a “spa” and the hotel elevator for 20 minutes because the key system supposedly has problems near cellphones in 2021. An experience would not be justice for this hotel maybe a nightmare but it would be being kind. Stay clear of this hotel is the politest tip I can give to any traveller. (This hotel upset us that much that we decided to give feedback for a change)

This property is falsely advertised. We were sold a suite we received a room I wouldn’t allow my dogs to stay in. The staff could not understand what our problem with a room could be from being dirty to the linen to the towels to the dirty bathroom to the shabby dirty coffee stained carpets. This was meant to be the luxury part of the Sheraton Hotel In Ankara that it is connected too sadly it was more like the Ibis version. We ordered room service and both were mysteriously going to the bathroom often the next day. We got stuck between what they class as a “spa” and the hotel elevator for 20 minutes because the key system supposedly has problems near cellphones in 2021. An experience would not be justice for this hotel maybe a nightmare but it would be being kind. Stay clear of this hotel is the politest tip I can give to any traveller. (This hotel upset us that much that we decided to give feedback for a change)

Amazing stay, very kind staff, good evening lounge, during COVID 19 the swimming pool was closed but this is understood.

Staff was very helpful and friendly. Suite rooms were quite nice. We visited the hotel in Covid times meaning some of the amenities were not available. Overall very good and comfortable but a bit on the pricey side.

Staff was very helpful and friendly. Suite rooms were quite nice. We visited the hotel in Covid times meaning some of the amenities were not available. Overall very good and comfortable but a bit on the pricey side.

Total disappointment! A boutique style lixury hotel where you pay 50% more than her parent 5 star hotel does not change sheets and replace amenities; even if you asked for it. They swicthed off AC and suggested I open the windows. Sir, get back to your hotel school and come back refreshed! Pathetic! Embarrasing

Luxury hotel attached to the Sheraton, but much quieter. The famous Nusrat Steak house is infront of the hotel, which was a very good.

The rooms are nice but there is almost no service at the Lugal. The reception only works from 09:00 to 23:00 and outside these hours, you need to check in at the nearby Sheraton hotel. It is absurd to have a Luxury Collection hotel and rely on the Sheraton nearby to provide all the services. Unacceptable.

Exceptional service, safe location, great shopping

Exceptional service, safe location, great shopping

This is part of the Sheraton Ankara and you feel totally together but totally separate. The staff and people here are amazing. I love this hotel. It is Pet friendly as well and my Puppy Spirit had an amazing time before she went off to College in Ankara. The staff made her feel real special as well. I can't say enough great things about this hotel and the people who operate it.