Roaches, rusted appliancesx bad odor, Tv not working..

We couldn’t get tv or Wi-Fi to work

First, the carpet is stained from chemical spills all over the halls. The first room they sent us to had not been cleaned even though we checked in at about 7 p.m. The second room did not have soap and was dusty, and the metal on lamps and such was rusted. Then, when we got back from dinner, there were roaches on the lamps and beds. I guess the one bright point was we got a refund and luckily found another room in town for the evening.

This was the second stay booked via Hotels.com for this trip and again disappointing One room was not ready when we arrived at the hotel. This was after me phoning the hotel 3 hour before we arrived, and they confirmed that everything will be ready. We had to go to reception several times to check if the room was ready.

Breakfast was disappointing. Nothing healthy like fruit, yogurt, eggs, etc Very plain

The evening check-in girl was very friendly. My room smelled very musty and the bathroom had a very overwhelming ammonia smell. I should've told them to switch rooms but I was tired. Then I couldn't sleep because of the smell.

When we arrived there at approximately an hour after the official check-in time, Our room was not ready, the front desk worker said she will move us to another room, when we got to that other room, the floor was soaking wet, and the housekeeper was still cleaning the room. The housekeeping staff said “ Why would she send you to the room cleaning it? “We had to leave and return after the room was cleaned. When we returned, the room, smelt musty, very musty, I went to the front desk and told the staff how bad the room smelt. She moved us to another room which had a broken chair, we were able to switch, the chair from the previous room into the present room. As I enter the bathroom, there were two cockroaches crawling on the floor, and cockroaches under the fridge. I requested some roach spray. She brought me a big plastic container with a spout and a spray gun attached to it. And sprayed the room During the night there was a roach crawling in the bed, I reported to the front desk. They told me that they changed exterminators, I assumed she was trying to tell me that there is nothing they can do. I will never stay at that property again and will not recommended it to anyone. It is a shame that Wyndham would put its name on such a property. Maybe Wyndham, it’s not aware of the terrible state of that property.

1. Virtual service, desk worker was multi-tasking and occasionally at desk. 2. At least on key did not work, never resolved, see 1. 3. Carpet in room was damp. 4. Breakfast was poor. 5. TV image was incredibly fuzzy and red in dark scenes. TV is quite old. At best La Quinta is a 2.5 out of 5. This hotel is a 1 out of 5.