Staff and owner were very helpful and cooperative

I always enjoy staying at the Rivoli. Well located, affordable, excellent service.

Great team. Always pleasant. Had a really good time and staff are very friendly and always helpful when needing anything. Perfect distance from the Al Aqsa Masjid and not far from the market. Also situated next to many brilliant places to eat. Would definitely recommend for anyone who likes a family vibe hotel with a good team who are always happy to help.

Super nice staff and very nice hotel 1 minute walk from The old city. Nice safe area.

The man who helped was very kind. It's not the most modern hotel but the friendship is great. Breakfast ok and location is good.

It’s was comfortable, but breakfast very bad.

It was good the staff were very friendly and quite helpful. I would go there again

It was good the staff were very friendly and quite helpful.I would go there again

Owner wanted cash not credit. Some negotiations needed

If you are looking for a low budget hotel in Jerusalem then this is one of the best options for you.The hotel services are looked after by Mr Hussam Rayan, who as per his words has been at this hotel for last over fifteen years and is available for 24 hours of the day, because he sleeps in the TV lounge area of the hotel. We use to see Mr Nader for a short period of time every day. Thank You Mr Hussam for looking after us

If you are looking for a low budget hotel in Jerusalem then this is one of the best options for you.The hotel services are looked after by Mr Hussam Rayan, who as per his words has been at this hotel for last over fifteen years and is available for 24 hours of the day, because he sleeps in the TV lounge area of the hotel.We use to see Mr Nader for a short period of time every day.Thank You Mr Hussam for looking after us

We picked this place because the other hotel was fully-booked for our last night in Jerusalem, and we were taking a bus to the Israel/Jordan boarder on the next morning.This place is next to the bus station. This is rather a hostel than a hotel, except having separate rooms with private bath room. The carpet in the hotel room was dirty. The wall painting was peeled off with mold everywhere. The bed was very simple (not near comfortable) with very simple bedding. Bath room is very small which is hard to have two persons in at the same time. The shower curtain is so light that it flips while taking shower. The hotel dose not have elevator, so guests need to carry suitcases upstairs. The hotel staff does not offer help at all. As a matter of fact, we tried to borrow a umbrella from the staff at the front desk to go out for a dinner. The staff just said "no" with an umbrella hanging next to him. The hotel is located in a noisy street with its back to a cemetery. I think posting this hotel at its website only hurts the credibility of hotels.com.

We picked this place because the other hotel was fully-booked for our last night in Jerusalem, and we were taking a bus to the Israel/Jordan boarder on the next morning.This place is next to the bus station. This is rather a hostel than a hotel, except having separate rooms with private bath room. The carpet in the hotel room was dirty. The wall painting was peeled off with mold everywhere. The bed was very simple (not near comfortable) with very simple bedding. Bath room is very small which is hard to have two persons in at the same time. The shower curtain is so light that it flips while taking shower. The hotel dose not have elevator, so guests need to carry suitcases upstairs. The hotel staff does not offer help at all. As a matter of fact, we tried to borrow a umbrella from the staff at the front desk to go out for a dinner. The staff just said "no" with an umbrella hanging next to him. The hotel is located in a noisy street with its back to a cemetery. I think posting this hotel at its website only hurts the credibility of hotels.com.

It was the worst hotel I checked in in my whole life. The floors was ultra dirty. I was scared to even sit on their bed. the only thing positive was the reception. the guy was super nice. I had to call hotels.com at 11pm to switch me to another hotel and they were great at it. they switched me to a near by hotel much cleaner.

It was the worst hotel I checked in in my whole life. The floors was ultra dirty. I was scared to even sit on their bed. the only thing positive was the reception. the guy was super nice. I had to call hotels.com at 11pm to switch me to another hotel and they were great at it. they switched me to a near by hotel much cleaner.

The hotel is close to the old Jerusalem city. It is old but comfortable. The buffet breakfast is nice. The staff are helpful. Good for the price I paid.

I was very pleased with the customer service. The front desk arranged an early taxi for me to get back to the airport. This hotel is bare bones, but it’s very close to the Old City Damascus gate. I felt comfortable alone, but not everyone might. The surrounding area is bustling, but after 10 was pretty empty.

I was very pleased with the customer service. The front desk arranged an early taxi for me to get back to the airport. This hotel is bare bones, but it’s very close to the Old City Damascus gate. I felt comfortable alone, but not everyone might. The surrounding area is bustling, but after 10 was pretty empty.

Good value basic hotel. Very helpful staff. Ideal for visiting Old City. Would use it again.

Excellent for the price what I paid. The manager of the hotel Husaim was brilliant, really friendly and helpful.

The hotel is very close to herodes and damascus gate. The room is spacious and clean. The staff is really friendly and helpfull, specially Hassan!!

The hotel is very close to herodes and damascus gate. The room is spacious and clean. The staff is really friendly and helpfull, specially Hassan!!

There was no lift to take us (age 75) to our room on the first floor. There was no facilities to make coffee in the room. There was no facilities to cool your water in the room.

Room clean and decent value for money. Breakfast not very good ( instant coffee). Location convenient to Old City in slightly run down but interesting neighborhood

Room clean and decent value formoney. Breakfast not very good ( instant coffee). Location convenient to Old City in slightly run down but interesting neighborhood

Room clean and decent value formoney. Breakfast not very good ( instant coffee). Location convenient to Old City in slightly run down but interesting neighborhood

There is no elevator, no telephone in the room, no cups for drinking water, not to mention no coffee maker. Very old fashioned hotel, fill paper form to check in...

Nice location But in a busy street near herod s gate Minimum service is available Very limited choises for breakfast Rooms are good Flat tv Mini bar Ac/heater No elevator 3⭐️Maximum

Nice location But in a busy street near herod s gateMinimum service is available Very limited choises for breakfast Rooms are good Flat tvMini barAc/heaterNo elevator 3⭐️Maximum

Nice location But in a busy street near herod s gateMinimum service is available Very limited choises for breakfast Rooms are good Flat tvMini barAc/heaterNo elevator 3⭐️Maximum

The Rivioli Hotel is everything I could have asked for in a hotel. It is 2 minutes from Herod's Gate. Walking distance to EVERYTHING you want to visit in the Old City. The Wifi connection in the room is strong and steady. The hotel is old which is nice because it fits in with the city. The carpets are worn, the furniture could be older than me. BUT ! Everything is clean and well maintained so don't let that put you off. The neighborhood is safe and vibrant with great swarama restaurants, lots of little shops, and open air markets. The strongest recommendation I can give for the hotel Rivoli is its staff. They bent over backward to help me with both minor and major requests. The staff checked that everything was ok whenever we saw each other.

The Rivioli Hotel is everything I could have asked for in a hotel. It is 2 minutes from Herods Gate. Walking distance to EVERYTHING you want to visit in the Old City. The Wifi connection in the room is strong and steady.The hotel is old which is nice because it fits in with the city. The carpets are worn, the furniture could be older than me. BUT ! Everything is clean and well maintained so dont let that put you off. The neighborhood is safe and vibrant with great swarama restaurants, lots of little shops, and open air markets.The strongest recommendation I can give for the hotel Rivoli is its staff. They bent over backward to help me with both minor and major requests. The staff checked that everything was ok whenever we saw each other.