Airplane size bathroom. Good location, easy walk to main area, but it is a walk.

There is no elevator but the staff gladly helped with my bags up to the 4 th floor. No A/C. There is a nice crosswind. Check in very rapid and staff friendly. Good breakfast

The property was extremely clean and professionally staffed. It was a wonderful value. We'll be back

Very nice place and super hospitable staff! Would stay here again!

Very nice place and super hospitable staff! Would stay here again!

The hotel is fine, a little old but well keep. I would make an improvement on the wiFi Connections. Great option you get a clean hotel for a good value. Service is always good in an Ibis!!! always a plus!!

Very nice, clean and confortable apartment in a nice neighborhood! 100% recommendable!

It is the first time I stayed in an apart hotel. I normally prefer hotels, and sure I will stick to this.This place is very strict with the check-in time, so even if you arrive an hour earlier, you will have to wait. It is located in a quiet neighbourhood. Walking distance to the closest metro in about 15 minutes. The place is spacious and confortable although shower is tiny and the small kitchen a major dissapointment. They should know that if you book an apart hotel is because you would like to prepare your own meals sometimes. This kitchen was unusable: the water boiler (teapot) was rusted inside and pots and pans are in bad state (all wasted). Cooking meals in such condition is a health hazard.Also, please be aware that there is a day care center beside it, so you will hear a lots of kids playing and crying during the day. Im sad to say that I will not stay here again. Staff was nice (although I had to look around for the cleaning lady to ask her for soap bars).

It is the first time I stayed in an apart hotel. I normally prefer hotels, and sure I will stick to this. This place is very strict with the check-in time, so even if you arrive an hour earlier, you will have to wait. It is located in a quiet neighbourhood. Walking distance to the closest metro in about 15 minutes. The place is spacious and confortable although shower is tiny and the small kitchen a major dissapointment. They should know that if you book an apart hotel is because you would like to prepare your own meals sometimes. This kitchen was unusable: the water boiler (teapot) was rusted inside and pots and pans are in bad state (all wasted). Cooking meals in such condition is a health hazard. Also, please be aware that there is a day care center beside it, so you will hear a lots of kids playing and crying during the day. I'm sad to say that I will not stay here again. Staff was nice (although I had to look around for the cleaning lady to ask her for soap bars).

Heidelberg Haus is a gem tucked away in Providencia. Everyone was kind and friendly, breakfast was delicious and the accommodation was clean, bright, perfect! It is a in a neighborhood and has a welcoming, local vibe.I highly recommend staying here if you visit Santiago.

Heidelberg Haus is a gem tucked away in Providencia. Everyone was kind and friendly, breakfast was delicious and the accommodation was clean, bright, perfect! It is a in a neighborhood and has a welcoming, local vibe. I highly recommend staying here if you visit Santiago.

Very nice place. Staff was very pleasant and helpful. location was a short walk to the Subway and in a nice neighborhood.

The hotel is a nice space with a separate living room from the bedroom. The bathroom is very small but the kitchenette was nice. The hotel and rooms are in good condition and they offer a nice simple breakfast. It is on a quite street and about 10 minute walk to the Metro and restaurants.

Check in most hotels in Santiago is in the afternoon which can be a problem when you arrive like me at 9 AM at the hotel. Staff was very friendly and even offered me breakfast while promising to have the room ready by early afternoon

Nearly new, modern apartments. I had a very small kitchen, living room, bedroom + small bathroom. Excellent location -- on a nice quiet street but close to many restaurants, parks

The Heidelberg is everything we needed and wanted. The rooms are charming if modern and minimalistic. Everything is clean and comfortable. The staff are very courteous and helpful. Theres always somebody at the front desk. They serve breakfasts (breads, yogurt, fruit, coffee, etc.) every day. Ill stay here next time Im in Santiago, no question.

I am not kidding when I state this is the best kept secret in Santiago. The hotel (aparthotel) is located in one of the beautiful residential neighborhoods of the city, safe, close to cultural and commercial areas as well as transportation. The staff is extremely friendly and helpful and go out of their way to accommodate the guests--I noticed this not only in my case but with other clients.The rooms and public areas of the hotel have been appointed with taste. This is a unique place, not being part of any hotel chain but beign related to a renown academic institution, Heilderberg University, hence its name. I am returning to Santiago soon and this will be the place I will choose to stay again!