The location is perfect whether you are at Hirafu for skiing or exploring the town. All the staff were very helpful and almost everyone spoke good english. My family had a half board package and food was excellent especially their brealfast. I will definitle go back to this hotel if i have to back in Hirafu. I cannot think of any negative concern because everything was perfect including the room, onsen and facilities. If i have to complain then it would be the price. But then we came in at peak season so all hotels in Hirafu are ridiculously high. Kudos to all the staff and management.

This is our second year staying at Chalet Ivy. Service has been great. We left one bag of luggage behind and your team is attentive and got it resolved. One thing to improve though. Last year, pickup after skiing was just 1 phone call away. This year, we had to wait for the ski shuttle. At one time, we had to wait for 1 hour, even when there was no traffic. Calling the front desk was not helpful as they are just like a broken record, asking us to wait for 15-20 minutes at least.

Very warm honeymoon experience, thank you.

Everything and everyone were perfect!

The hotel is small but it has all the things that I needed. The staff are all very friendly and helpful especially Rou Hang. She’s the best :)

The location is great. The staff were very helpful and accomodating.

Room is larger and newer than it looks in photos. Well maintained condition, excellent experience!

Excellent service & food quality, perfect location to start a ski day

The hotel is conveniently located and the on-site restaurant is good, considering the difficulty in getting reservations outside. The early morning snow clearing noise of the parking lot (5:30 AM) was unappreciated. Considering the price of the hotel, it is poorly managed and service needs more training.

Love the wine bar in the lobby! Nice staffs and great services.

This has got to be one of the best hotels in Niseko Hirafu area. The hotel was amazingly comfortable and the staff were extraordinarily accommodating. They helped us celebrate our honeymoon by greeting us with a bottle of champagne, and then four days later, they celebrated my husband’s birthday with another bottle of champagne (unrequested! They just noticed his birthday on his check in information! Amazing attention to detail). The staff was always friendly and willing to help with whatever we needed. The hotel restaurant is delicious and the hotel breakfast buffet (included with our room) has to be the best hotel breakfast we have ever enjoyed. I legitimately woke up excited to go to breakfast each morning, and I’m not typically a big breakfast eater! The accommodations of the hotel were very comfortable. The beds left us with no complaints, the rooms completely black out with the curtains, and the housekeeping keeps everything spotless. The location of the hotel can’t be beat. Literally a one block walk to the ski lift, but the hotel will happily shuttle you as well! As well as all the amazing restaurants in the Hirafu area just being steps away from your door. Also, if you need to rent ski or snowboard gear, I can’t recommend the Ski Concierge at Chalet Ivy highly enough. The fleet of demo gear they have as an option is outstanding. Didn’t feel like rentals!! If and when we visit Niseko Hirafu area again, we will definitely be back at the Chalet Ivy!

Wonderful and cosy hotel. Friendly and helpful staff. Onsen ensuite is marvelous. 10 minutes walk to Hirafu Ski base. Ski rental staff super helpful and friendly with free shuttle bus to the base. Nice Breakfast. Restaurant open from 1200-2100 which is convenient.

The staff were so helpful. The shuttle service to the slopes made it somewhat lazy! It was only a short walk!!

Was wow-ed the moment I stepped into the property. Small, cozy but tastefully designed. Rooms were of a decent size. Good spread for morning breakfast. Lovely, spotless in-house onsen (although it can feel a bit creepy as most times, I was the only person there. Would have been great if there was soft piped-in music, but I reckon that might not be the Japanese way). The best parts of the property were 1) its staff especially Rou Hang. She was extremely welcoming and helpful. Our stay was made so much more pleasant and comfortable due to her. Thank you Rou Hang!; 2) the complimentary shuttle service. While close to the gondola base, it would have been tough to walk there with all our gear. The hotel also provided a scheduled shuttle service between 5.30pm-9(?)pm to the Kutchan area. This expanded our dinner options greatly as food while plentiful in Hirafu Village, was expensive and likely unavailable if you didn't make reservations months in advance! PS: The hotel is also just a stone's throw away from Tonzanken. Best ramen in Hirafu. But be prepared to wait in line!

Great hotel great services

It’s amazing. The staffs are extremely helpful and friendly. Breakfast is the best in town!

Good location with nice view. Staff are helpful. Nice breakfast.

It was amazing. The staff, at the front desk and the restaurant, were extremely helpful.

We stayed two nights at Chalet Ivy Hirafu. We loved it and had an amazing stay. Thank you so much for the great hospitality. It will be our go-to choice when we visit Niseko again. The room was spacious and there were plenty of in-room amenities that are so thoughtful. The onsen was wonderful and clean, especially loved the outdoor onsen. The service was top-notched, all the staff were super helpful and the shuttle service was so convenient to bring guests back and forth the ski area or Kutchan station, it was basically on demand and not limited to a fixed schedule. Breakfast was great too and the wine vending machine was awesome. Thank you!

We stayed two nights at Chalet Ivy Hirafu. We loved it and had an amazing stay. Thank you so much for the great hospitality. It will be our go-to choice when we visit Niseko again. The room was spacious and there were plenty of in-room amenities that are so thoughtful. The onsen was wonderful and clean, especially loved the outdoor onsen. The service was top-notched, all the staff were super helpful and the shuttle service was so convenient to bring guests back and forth the ski area or Kutchan station, it was basically on demand and not limited to a fixed schedule. Breakfast was great too and the wine vending machine was awesome. Thank you!

The staff at Chalet Ivy are very helpful and friendly, so from the moment of booking, to check in, to support during the stay, it was excellent. The hotel itself is very clean well situated and has all the options to relax. It is very well equipped for the active wintersport person with individual lockers for each room for your gear.The shuttle bus service to and from the station and the Gondola is excellent and on demand.I am very satisfied with my stay at Chalet Ivy.

The staff at Chalet Ivy are very helpful and friendly, so from the moment of booking, to check in, to support during the stay, it was excellent. The hotel itself is very clean well situated and has all the options to relax. It is very well equipped for the active wintersport person with individual lockers for each room for your gear. The shuttle bus service to and from the station and the Gondola is excellent and on demand. I am very satisfied with my stay at Chalet Ivy.

Great location. Incredibly friendly staff. Wonderful Onsen!

We loved the location, nice staff, the Onsen was delightful and breakfast was good.

Great property snd amazing location for skiing Niseko and restaurants & bars

Love the 24 hr onsen, room is clean and big. Walkable to dot base, but you would need to take their shuttle to gondola base. If you are going to other 3 areas, unfortunately the hotel does not provide shuttle, but can drop you off at visitor center, where you can take other shuttles.

very convenient as it is located in middle of the main road in niseko, right next to a drug store with food to buy. they also offer a private onsen for 45 mins with a very reasonable price which i particularly enjoy.

The ski conceige on site is a huge plus. With the regular shuttle to the ski lift. Super convenient

The on-site onsen is awesome! Breakfast buffet is plentiful and delicious!

What a beautiful location, nestled right at the base of Grand Hirafu with amazing views morning noon or night. Easy 5 minute walk up the hill to the lifts or a quick shuttle ride from the hotel to the lifts or Hirafu base gondola. Convenient ski concierge for quick in and out with a ski locker. Staff was very friendly and helpful and willing to make restaurant reservations. Best to call ahead to arrange airport transportation (our shuttle request got lost in somewhere in the interweb and we had to scramble the day of our arrival to arrange a taxi from the airport. Which wasn't too expensive either, but the bus is quick and easy). Onsen and Private Onsen available and both were amazing. Great masseuse as well. And the best fully loaded breakfast you can ask for. Overall, I would definitely stay here again and will do so in the near future. Niseko and the Japowpow are already calling me back. Domo arigato Chalet Ivy

What a beautiful location, nestled right at the base of Grand Hirafu with amazing views morning noon or night. Easy 5 minute walk up the hill to the lifts or a quick shuttle ride from the hotel to the lifts or Hirafu base gondola. Convenient ski concierge for quick in and out with a ski locker. Staff was very friendly and helpful and willing to make restaurant reservations. Best to call ahead to arrange airport transportation (our shuttle request got lost in somewhere in the interweb and we had to scramble the day of our arrival to arrange a taxi from the airport. Which wasnt too expensive either, but the bus is quick and easy). Onsen and Private Onsen available and both were amazing. Great masseuse as well. And the best fully loaded breakfast you can ask for. Overall, I would definitely stay here again and will do so in the near future. Niseko and the Japowpow are already calling me back. Domo arigato Chalet Ivy

Loved the hotel and the location....this place is perfect!