Breakfast was not good

We had an amazing 2 nights stay in the hotel. Room was very clean, staff are all helpful and welcoming. The breakfast buffet was just okay.

Good place for stay

Excellent property with good food selections and easy access to other Palm resorts. Staff tend to be a little too enthusiastic on occasions but that’s better than the alternative. Excellent General Manager 😁

Beat experience i had in many years.

Lovely hotel to stay in with family, only draw back is being out at the edge of the Palm it’s a good taxie ride to leave the Palm.

Good experience

This resort was clean & the staff cleaned our room so thoroughly. Every member of staff who took care of us in room , at breakfast or at the Mekong Restaurant were attentive & extremely accommodating. I would highly recommend this resort for cleanliness & service .

It is a wonderful and very beautiful hotel

Excellent stay, the food and staff was great.

Relaxed super service , facilities and good . Could not have been better

I tried 2 different rooms and i am happy i did. If you look for ok room with reasonable budget then residence is good. Not fancy but has all amenities of five star hotel, house keeping was good. If you look for luxurious experience and the unique logoon experience then go for lagoon room direct access, otherwise try both like i did. Lagoon room was very nice, size, design & , feeling of real vacation. The amenities were super. Room service was good & tasty. Now the customer service can be improved. It took me few calls and long waiting to get simple things done like delivering luggage and so. The Spa was super nice, very nice therapists (Thi & Indian ladies both were so good) the facilities good, steam was under maintenance. Rest were good, i recommend Turkish hamam experience. The Saloon has good fast service. The restaurants were good but the highlight of my trip was the Asian restaurant, i visited it twice and i will do again when ever i visit Dubai, it is that good. Food is super! Service was amazing, ambience and live music adds alot to the experience. I would highly recommend the Pomelo salad (was recommended by the waiter) sticky mango rice (it was perfect)! Thanks for all specially Tommy & Baifern ! Also the vegan burger at Australian restaurant was a surprise! It was one of the best i had!

Very gorgeous villa

Our room was not ready at check-in, however after some discussion they gave us a family room instead, which was really good and our son enjoyed having his own room and tent. After the initial hiccup they really made up for it and we had a great time

Loved the place, super clean, friendly staff, and beautiful resort

Excellent

Very nice Hotel with the best service

Didn’t like the mattress and sofas conditions

Really great facilities and the breakfast buffet is excellent. However, rooms are outdated and lack some tech perks or anything of that sort. I have booked the rooms that have direct access to the lagoons and there were very noisy neighbors. No welcome drinks , no welcome basket ( not that it important but at least small touches makes some difference) . I would come back the hotel because of the excellent facilities including dining options.

Never mentioned any benefit that I should receive on vip access . I went a night before booking to check the hotel and see the facilities they never mentioned the beach is closed for maintenance . I reserved a resort and pay a lot to enjoy the tan on the beach other wise I could’ve reserve a hotel with way much cheaper and save the high rate that I paid for this hotel .

The environment is very nice and the services were great. Everyone we meet is very friendly. We tried the beach house, breakfast and also the in room dining, food is excellent. The hotel also offers shuttle bus to the mall, very convenience.

Service and Stuuf are the best value of this resort. Thank you, see soon!

The room was amazing, we booked the over water 1 bedroom villa. It wasn't private as people were in the sea looking in right outside our balcony room and when we looked outside the bath window so wasn't very private! The service was amazing and BoBo made us feel so welcome and took great care of us during our stay. The view of the fishes in the floor window was amazing, but the storm on our second night was a bit scary watching the sea splash up under the villa through that window. Everything was totally amazing except the food was very expensive. Service and cleanliness was impeccible.

The staff was incredible in all facets. We HIGHLY recommend staying in the lagoon access rooms. We loved taking advantage of walking off our balcony into the lagoon whether it was early morning, late night, or at any point during the day. Was a very relaxing way to spend our time. We had dinner at Bushman's and it was fantastic. Cocktails at Bushman's were great as well. Our daily breakfast at the buffet was good as well. Overall beautiful resort with great amenities. We'll definitely be back and will stay in a lagoon access room again.

Room was nice but very dark. We got a room with no sun on terrasse from 4pm. VERY expensive room for we got. We ended up buying an upgrade to be able to enjoy room. Breakfast was crowded and food extremely unhealhy. All food at hotels many restaurants were EXTREMELY expensive. It ended up being a VERY expensive holiday. Best experience was The Boat House restaurant with beautiful view and beautiful sunset.

Relaxing

One excellent break

Great stay, the room on the lagoon are amazing.

Family style and well maintained

The layout of the property, is cozy, nice and walkable. Probably adding disposable water bottle might be a better option that a reusable - glass bottle water.

The property was well managed from the check-in to check-out. The entire establishment was clean and well maintained both in the room and on the grounds. Everyone was kind and attentive to our needs. We would specifically like to mention Ms. Merina at check-in and throughout our stay. She was of great assistance and maintained an infectious smile when greeting us.

Decent property but be sure to mention you’re a VIP Expedia member if you are.