The air conditioner had issues in two rooms i stayed. Had to move rooms twice in 2 nights stay. Not recommended and will not stay here again.

Especially all the staff I came in contact with, all of them

Good location in the city centre, and a lot of local food around. staff are friendly and polite, however, can be more attentive

Good location in the city centre, and a lot of local food around. staff are friendly and polite, however, can be more attentive

Excellent stay for short stay or transit. Staff was polite.

Excellent stay for short stay or transit. Staff was polite.

Good breakfast, the staff I had contact with knew very little English but overall very friendly.

Clean room, cool view of the city, really nice Indonesian breakfast.

Very clean hotel. The room is quiet and the Wi-Fi is very good. And you can stay at a very cheap price. The vending machine in the lobby was not working properly. Around the hotel is a downtown area and is not suitable for walking access. Overall, this is the most recommended hotel in Surabaya.

Why even Refrigerator is not effective, we have to pay for Ice? Also Amenity is very poor. no hand towel, no cotton swab.

Why even Refrigerator is not effective, we have to pay for Ice?Also Amenity is very poor. no hand towel, no cotton swab.

Front desk staff were not helpful enough. They let one woman working alone handle so many people luggages while they stand idle. Terrible parking arrangement. Terrible breakfast. Only the beds were comfortable and the rooms were clean.

I didn’t like the massage personnel she had a smell and wasn’t nice

Clean, new, comfortable. For a mid-range property, it was great.

Clean, new, comfortable. For a mid-range property, it was great.

Short and economic

Good experience

The hotel from the picture it show wonderful but on arrival. It was not as I expect...location is so so and nothing much around the area.....compare to Dragon Palace hotel...which it look elegant and nearby mall and food store.... staff very helpful....

Hi. Im zul. Nice hotel. Good staff. Very clean....

I enjoyed my stay there with friendly staffs, and the meals were delicious typical Indonesian. The major shopping malls were 15 min., by taxi, away.

Convenient walking distance to surrounding local food outlets and less than 5 minutes drive to one of the biggest shopping malls in town.

Very good hotel but shopping mall very far , they could arrange shuttle bus to tunjenghan mall Staff are very respect and polite.

Very good hotel but shopping mall very far , they could arrange shuttle bus to tunjenghan mall Staff are very respect and polite.

Great experience, great stay, and good service.Nice breakfast, strategic location, amazing hotel room view.

Great experience, great stay, and good service. Nice breakfast, strategic location, amazing hotel room view.

Nice stay. Overall still new. Quite a satisfying stay for a night.

Very good customer service provided by all departments

A comfortable 1 day stayed as the hotel staffs were friendly & helpful. The room was clean & big, breakfast was nice.

Very nice hotel. About 45 minutes from airport. Laundry room was great. Tokens and soap provided for less than $2 US. Crowded restaurant in evening due to Ramadhan. Staff very helpful.

this is a hotel everyone should avoid!the room is okay. the location is not bad at all!but the service is a total nitemare!worst than Freddy!i ordered a fried rice and a chicken noodle. it was sent to my room when its cold oredi!and the worst is they said they forgot to put the additional ingredient along, such as chille, etc. i called and asked! then after 30 minutes they send another person back to my room with the wrong ingredient again.the food is total cold and not worth eating anymore.the staf they just dont care! i reported to the front office. and the looks in their eyes was a total insult! hey eat your food and get out of my sight! i am not resposible for it thats the kind of stare that i get from them.i checked out directly before even laid on the bed. not to forget throwing the key infront of everyone at the lobby cause rhey just dont care!so why would i care???avoid this nite mare guys!do not stay in this hotel.i suggest for hotels.com to stop workkng together with this embarashing service hotel!

Comfortable and clean, great to explore the city.

Was greeted by friendly and polite hotel staff. Cleanliness of the room was ok. The breakfast buffet has lot of varieties to choose from and they change the menu daily. Overall i had a pleasant 3 night stay at this hotel. I would recommend to my friends if they are visiting Surabaya.