I like the old building and the big rooms and the quietness and the big beds.I missed this time some facilities, to hang up ones coat at the entrance and a little bit more cups, plates and pans in the kitchen.

I like the old building and the big rooms and the quietness and the big beds. I missed this time some facilities, to hang up ones coat at the entrance and a little bit more cups, plates and pans in the kitchen.

This is not hotel this is very expensive hostel with poor service

This is not hotel this is very expensive hostel with poor service

Upon deciding to book there was only talk about 46 Euro/ night. That was ok because we needed only one night. After booking that amount was confirmed, but in the fine print right at the end of the explanatory notes there was mention of cleaning fee 46 Euro for the night and additionally a 9 Euro fee for bedding. This I never encountered anywhere before. But the booking had been done. So, after the point of decision, the info was forwarded. Upon trying to check in I was informed about this arrangement. Plis a caution of 100 Euro, plus lawyers if smoking ban was not obeyed (I am not a smoker). Furthermore I was informed that my credit card was not accepted. I was given an european account to send the money too. Difficult and inconvenient for me as an Australian. Ander those conditions I did not check in. I was told I would have pay storno fee. Because the conditions leading to my refusal were only evident after I had booked I do not see why I should pay 45 Euro. Furthermore I am diabetic an suffer from heart disease. I had to look for an alternative accomodation on this extremly hot evening (european heatwave). After 2 hours unsuccessful searching we could stay with friends. It is my intention to hand this case to my lawyer because of the hardship I have suffered and the uncompromising attitude of the person on checkin. I cannot see why on earth I should recomend HSG10 to anyone

I arrived to be told that the property was apartments and could not be booked for one night. They said it was an Expedia error. They offered me an alternative several kilometres out of town which was not acceptable. They apologised and said I had not been charged. I hope this is the case and that Expedia has not charged me. PLEASE RESPOND EXPEDIA CUSTOMER SERVICE

I arrived to be told that the property was apartments and could not be booked for one night. They said it was an Expedia error. They offered me an alternative several kilometres out of town which was not acceptable. They apologised and said I had not been charged.I hope this is the case and that Expedia has not charged me.PLEASE RESPOND EXPEDIA CUSTOMER SERVICE

nice place~~Reasonable price Easy to move very comfortable clean

The best thing about HSG10 is location. The apartment I had booked was quite spacious & I was positively surprised. The place itself & the location were actually wonderful. However, the entire experience was a bit awkward for a number of reasons. For instance, only after you have completed your booking, will you be informed by email that you should bring your own bed linen or rent the same for €9.00 from then - which also means that you would have to bring your own towel in case you don't rent, though I was given towels upon request for free. Pay attention to the price details before paying online as a cleaning fee applies which may double the room price in case you are staying only for one night. It would help a lot if the people who run this place were a bit more professional in terms of how they communicate & in regard to the details and (no-)frill options were more transparent. The parking garage is just down the street & available at a very reasonable rate of fifteen euros per 24 hours. However, you need to park beforehand somewhere outside near the hotel to first get your discount card & then take your car out of the garage before checkout. An easier way would be to stamp the card you pull & then pay the reduced price at the garage.

Simple room with even simpler kitchen, but comfy enough and in a great location. Loved Graz, favourite city so far.

This is not an hotel, it's a room above a shop. You get charged 15 euros extra to check out earlier. They wouldn't take payment by credit card

This is not an hotel, its a room above a shop. You get charged 15 euros extra to check out earlier. They wouldnt take payment by credit card

This studio is located in old town of Graz and easy to access everywhere I wanted to see. Studio is very large but no TV and air-conditioner.

Warning to other guests. We never got to this hotel since even though we provided payment info such as a credit card they refused and only wanted cash to be payed out. From our stand point this seemed fishy since the discussion with Hotels.com and them did not match up. As such we steered clear from this place since we were not sure what kind of scheme is being run here. So this was a horrid experience overall.

Checking in and checking out can be difficult if not at the set times, but this is the only drawback. This is fully self-catering - there is a supermarket conveniently nearby, but this does not open on Sundays. However, Sunday shopping is possible at the train station. The hotel is conveniently close to the main tram interchange. The rooms (actually self-contained apartments) are very spacious and comfortable.

The hotel is good except for the lack of an AC in hot days. So I would recommend to stay in the hotel in winter rather than summer.

located in the center of Graz, many restaurants, transportation, food stores near by. fair price, well equipped appartment