Beautiful property, perfectly located!

Great location, great service, very nice hotel and room. Would stay again,

The staff were excellent.Breakfast was reasonably good though the quality of the food offered was patchy. Some mornings there was no hot food available while on other days hot food was offered on an individual basis.A kettle and tea making facilities would have been appreciated.The spa was closed so I cannot comment on what it offered.All in a very pleasant stay.

The staff were excellent. Breakfast was reasonably good though the quality of the food offered was patchy. Some mornings there was no hot food available while on other days hot food was offered on an individual basis. A kettle and tea making facilities would have been appreciated. The spa was closed so I cannot comment on what it offered. All in a very pleasant stay.

Very happy with the hotel, quality time.

Stayed in a junior suite. Beautiful room and a great value. Possibly the most comfortable bed I have ever slept in. There was a bit a street noise with the plaza right out front but nothing really all that bothersome.

Stayed in a junior suite. Beautiful room and a great value. Possibly the most comfortable bed I have ever slept in. There was a bit a street noise with the plaza right out front but nothing really all that bothersome.

Location was good and the dinner in the restaurant was very good. Breakfast wasn't great and the cutlery wasn't spotless. The spa was quite good, but you had to pay for the room. My bedroom was next to the lift shaft and there was quite a lot of noise overnight, which woke me several times - the lift going ping, people pulling suitcases along etc. I didn't want to change my room but I politely asked the receptionist if they had any ear plugs for the next three nights. She said no one had had this problem before and they didn't have ear plugs. Bordering on being rude and indignant.

Location was good and the dinner in the restaurant was very good. Breakfast wasnt great and the cutlery wasnt spotless. The spa was quite good, but you had to pay for the room. My bedroom was next to the lift shaft and there was quite a lot of noise overnight, which woke me several times - the lift going ping, people pulling suitcases along etc. I didnt want to change my room but I politely asked the receptionist if they had any ear plugs for the next three nights. She said no one had had this problem before and they didnt have ear plugs. Bordering on being rude and indignant.

Nice hotel in the center of a quiet town. Comercial car free walking area near by. Nice staff. Quiet room to the patio. Good breakfast.

Really nice hotel in the center of La Laguna - but very calm rooms. Nice rooms, beautiful furmiture. Diner in the restaurant was very tasty, rich breakfast, friendy staff!

Spacious rooms were good good bar and varied breakfast menu

Comfortable, with very affable service and good location. Be advised that building is not very accessible, if that matters to you. It's lovely, but there are a lot of stairs. The rooms include a kitchenette with two burners, small fridge (no freezer), no microwave. Cookware service including an electric kettle and dishes is available for 5euro/day. Bar and restaurant are pleasant. Room was too warm on arrival (in December), but the windows open and set that right quickly. The garage is only accessible with your room key, so you must check in first before parking your car. That might be a challenge for a solo traveler, however there is a surface lot nearby. The complimentary razor and toothbrush are a nice touch.

Comfortable, with very affable service and good location. Be advised that building is not very accessible, if that matters to you. It's lovely, but there are a lot of stairs. The rooms include a kitchenette with two burners, small fridge (no freezer), no microwave. Cookware service including an electric kettle and dishes is available for 5euro/day. Bar and restaurant are pleasant. Room was too warm on arrival (in December), but the windows open and set that right quickly. The garage is only accessible with your room key, so you must check in first before parking your car. That might be a challenge for a solo traveler, however there is a surface lot nearby. The complimentary razor and toothbrush are a nice touch.

Good location. Place is getting old and dated. Terrible internet connection. For work, this is difficult.

Good location. Place is getting old and dated. Terrible internet connection. For work, this is difficult.

There is everything you need in the room, the staff is nice and helpful.

Very helpful staff. Food at the restaurant was very good. Location was great, close to the old town in La Laguna.

Ideally situated in the old part of La laguna, close to bars, restaurants and museums. This was an ideal base for walks in the Anaga. Our corner suite was comfortable and spacious. The hotel restaurant was excellent with regard to the quality of the ingredients, the cooking and the presentation. The only fault was the slowness of the service, in two different ways; sometimes there was no staff member around, as the barman and the waiting staff seemed to have other duties that took them away, and when we had ordered the courses took a very long time to arrive which must be the fault of the kitchen rather than the waiting staff. The breakfast buffet was very good and was constantly replenished.

Wonderful hotel, well equiped, in the very center of the La Laguna, all the historic buildings just a short walk away. Hotel garage not easy to find! You should go to the reception first and ask about the way to the garage.

We were originally allocated a room next to the lift but this was so noisy we asked to be moved and we were accommodated. We were surprised that our room had a kitchen but no crockery/cutlery and we didn't find out the hotel rented this separately for an additional charge until days later and this was from another guest. We were surprised that the hotel (which had advertised parking) had only 13 bays and these had to be booked in advance. Fortunately, there was a public car park next door. We were told when we checked in that our room did not come with breakfast but 3 days later, when making another enquiry about something else, we were told that it DID come with breakfast. The breakfast was comparatively poor. We had found much better ones nearby. The room was fine although the hallways outside were uncarpeted and so extremely noisy throughout the night. There was a mix-up about the New Year's Eve Gala which Expedia said came with our package and the Hotel said did not. This was never resolved.

We were originally allocated a room next to the lift but this was so noisy we asked to be moved and we were accommodated. We were surprised that our room had a kitchen but no crockery/cutlery and we didnt find out the hotel rented this separately for an additional charge until days later and this was from another guest. We were surprised that the hotel (which had advertised parking) had only 13 bays and these had to be booked in advance. Fortunately, there was a public car park next door. We were told when we checked in that our room did not come with breakfast but 3 days later, when making another enquiry about something else, we were told that it DID come with breakfast. The breakfast was comparatively poor. We had found much better ones nearby. The room was fine although the hallways outside were uncarpeted and so extremely noisy throughout the night. There was a mix-up about the New Years Eve Gala which Expedia said came with our package and the Hotel said did not. This was never resolved.

We were originally allocated a room next to the lift but this was so noisy we asked to be moved and we were accommodated. We were surprised that our room had a kitchen but no crockery/cutlery and we didnt find out the hotel rented this separately for an additional charge until days later and this was from another guest. We were surprised that the hotel (which had advertised parking) had only 13 bays and these had to be booked in advance. Fortunately, there was a public car park next door. We were told when we checked in that our room did not come with breakfast but 3 days later, when making another enquiry about something else, we were told that it DID come with breakfast. The breakfast was comparatively poor. We had found much better ones nearby. The room was fine although the hallways outside were uncarpeted and so extremely noisy throughout the night. There was a mix-up about the New Years Eve Gala which Expedia said came with our package and the Hotel said did not. This was never resolved.

We had a lovely comfortable room in the older part of hotel.On arrival we were told we had been upgraded.A jacuzzi in bathroom spacious room with large bed.Friendly staff rooms very clean.Breakfast was ok.

great location, lovley staff, good room, BUT use of pool & jacuzzi not inclded in price of stay, hotel being decorated all week and smell of paint bad, noise from other guest coming in & out at all hours (could of been airline staff)

Wonderful hotel near the airport, excellent restaurant, and the breakfast was the best

Ive slept in more comfortable beds (mattress springs rather old) but the junior suite was spacious with large bedroom, sitting area and bathroom. A small kitchen area with hob provided but utensils only available for an extra charge - a bit mean!The staff were very pleasant and competent, but were kept a little too busy resulting in service delays.Would recommend the hotel, but La Laguna is not the place to be when it rains - which was most days during our stay - meaning that we spent most days visiting Puerto de la Cruz and Santa Cruz chasing the sunshine.

This hotel was perfectly located with an excellent breakfast and comfortable, clean rooms.

We had a lovely few days staying in the hotel. The breakfast was lovely and the freshly squeezed orange juice a nice addition. The best tapas bars are near the Tower, the Venetian plus the tapas bar next door. Each place superb.

We had a lovely few days staying in the hotel. The breakfast was lovely and the freshly squeezed orange juice a nice addition. The best tapas bars are near the Tower, the Venetian plus the tapas bar next door. Each place superb.

Our room had a kitchenette, but we had to pay an extra 5 euros per day for minimal kitchen utensils and pots & pans. This was not apparent when we booked the room. Surely if the room has a kitchen area you naturally assume they will provide at least minimal utensils to use it! This reflected poorly on what was otherwise a great room and a good hotel.The bathroom had two showers, one was a steam shower which looked impressive. We struggled to programme it and to get it to work as no instructions were provided. On enquiry at the desk we were told that they had no instructions as it didnt work. To be fare, the shower in the bath was fine and we werent expecting this facility, but it would have been helpful to know that it didnt work.

Our room had a kitchenette, but we had to pay an extra 5 euros per day for minimal kitchen utensils and pots & pans. This was not apparent when we booked the room. Surely if the room has a kitchen area you naturally assume they will provide at least minimal utensils to use it! This reflected poorly on what was otherwise a great room and a good hotel. The bathroom had two showers, one was a steam shower which looked impressive. We struggled to programme it and to get it to work as no instructions were provided. On enquiry at the desk we were told that they had no instructions as it didn't work. To be fare, the shower in the bath was fine and we weren't expecting this facility, but it would have been helpful to know that it didn't work.