Good location and very helpfull staff

The staff were amazing. They were very attentive and always happy to help

Its our second stay here, four years on & it has changed slightly. Still great Hotel. Had Deluxe Pedicure with Tam best I have ever had.Only complaint is the laundry, I went to great lengths to make sure they used hangers for some items I even drew a picture!! But still came back folded in laundry bag very creased Over all still lovely hotel.

It's our second stay here, four years on & it has changed slightly. Still great Hotel. Had Deluxe Pedicure with Tam best I have ever had. Only complaint is the laundry, I went to great lengths to make sure they used hangers for some items I even drew a picture!! But still came back folded in laundry bag very creased Over all still lovely hotel.

Excellent hotel! The staff are gracious & helpful. We thought the location was also very good, close enough to get to town by bike but not right on top of the noisy streets.

The staff was friendly and helpful during my stay. I had a massage, facial and body scrub that was wonderful while here.

staff are very friendly and helpful. i really like the location, it is on a quiet street.

Location perfect. Staff super helpful and kind. Great small salon for massage, facials etc. The breakfast selection was huge and very good as well

good location and very friendly staff. I enjoyed my stay there

Lovely little place facing the river on edge of old town. Spent 2 nights relaxing on way back down the Vietnam coast by motorbike. The bath was very welcome.

The staff at the Royal Riverside was phenomenal. Bartenders, desk manager, spa staff, cleaners, the chef, the wait staff, and the front desk girls were universally helpful, cheerful, and very friendly.

Lovely boutique hotel conveniently situated a few minutes walk from the old town

Horrible service.

Very clean and friendly staff.Loved the shuttle service to danang city.

Very clean and friendly staff. Loved the shuttle service to danang city.

The hotel was situated on the river and as we were on the 6th floor the view was nice, especially in the evening

Lovely and clean. Quick check in and very helpful, friendly staff.

Great location, clean, friendly staff. Give the food a miss though.

On the river - close walk to the old town and the island night market.

Good location, walking distance to town, free bikes, good breakfast.

Bathroom designed for show, not function. Great location to town.

We loved this hotel. Amazing breakfast, awesome room. Wish we could have stayed longer!

We stayed at this place and their more expensive sister property River Suites and this was much nicer!! The only challenge was breakfast - which was a massive scrum! Too many guests not enough space or cutlery.

We absolutely loved our stay at the Royal Riverside Hoi An. The hotel is incredibly beautiful and has a nice view of the river. It's a quick 10-15 minute walk into town and the rooms were really nice. The service was very friendly and everything was taken care of for us. I highly recommend a stay here if you're looking for something a bit quieter than central Hoi An.

We absolutely loved our stay at the Royal Riverside Hoi An. The hotel is incredibly beautiful and has a nice view of the river. It's a quick 10-15 minute walk into town and the rooms were really nice. The service was very friendly and everything was taken care of for us. I highly recommend a stay here if you're looking for something a bit quieter than central Hoi An.

Good: staff was friendly and remembered our names, room was generally clean, bed comfortable. Bad: Location a bit out of the way, room smelled faintly of stale cigarette smoke, they allow smoking in hotel common areas, we had 3 rooms and service was a bit inconsistent amongst them (some people got a turndown service and better cleaning while others didn’t), they tried to charge us twice for a tour that we booked after one of the people in our group had already paid for it. Don’t think that was on purpose but more due to lack of organization and I would have paid it if the person in our group wasn’t next to me to tell me he already took care of it. Room door closers don’t shut the door all the way and there’s an annoying alarm that goes off if the door is not shut so we heard a lot of that. Just get better closers so we don’t have to hear that jarring alarm.

We booked a river view and did not get one. In addition the air conditioner did not work and the electricity kept going out. We were offered a foot massage for the trouble.

Comfortable hotel which is in a quiet but handy position.The staff are friendly and helpful

I am very happy that the cleaning staff is very honest. When I leave my money pouch in the safe box after I checked out, they alerted me promptly and return me the money. I stayed in the junior suite and the room has a nice view overlooking the river. The room is spacious and well kept everyday. Their swimming pool is quite cozy and inviting. It is walking distance to the old town and night market.

Overall, very good -excellent hotel. Helpful, friendly staff, good buffet breakfast and located in a quieter area a short walk from the busier/ noisier ancient city and marketplace. Would have given 5 stars but our shower leaked under the door into the bathroom causing us to slip and almost fall on the wet marble floor. It seemed the staff knew the problem exists ( poorly designed shower door which doubles as bathroom door) and looked but did not fix it but provided extra towels to sop up the water.

We loved the location of this hotel. Reasonably quiet with walking distance to most everything. Excellent staff.