Not safe area for visitors

The only problem is the parking. There is not enough space for parking. I suggest that they reserve a place for the people who have already paid the room.

I didn't like that the space for parking is very small and they don't reserve the space for your car even if you have already paid the room. I suggest that they reserve a space for parking for the people who have already paid the room.

1. A cockroach crawled on my little girls head in the middle of the night and she woke us up screaming. When I brought it up to the front desk during checkout, they offered no remedy, apology or refund. 2. The shower was leaking heavily all night. 3. The AC took over 30 minutes to cool. 4. There’s no way elevator. We had to carry out luggage four flights of stairs. 5. The fan was rattling all night. 6. The pillow cases were torn. 7. There were no towels in the room. I had to go down four flights of stairs to request them because there’s no phone in the room to call the front desk. 8. Parking is extremely limited and tight. It’s basically a small courtyard enclosed by a gate.

No elevator made it hard.

I liked everything about the Jardin hotel , a small hotel but big hospitality , every person at the desk was friendly and always with a smile . I stayed in the hotel in 2023 and again in 2024 and both times always welcomed and comfortable and when i return to cancun again in 2025 , i will stay at the Jardin hotel , as mentioned it is small so they serve breakfast or orther things like that but where they are located everything is within a short walking distance . Decent people with a good hotel , ny first impression of it was kind of average but i didnt know anything about cancun or anything in the city , but after my second stay i got a better idea of cancun and things and while on my second dicovered people from all different parts of yhe world come to the jardin hotel . I suggest it to every body for a good clean wholesome hotel to stay for your vusit , vacation or what have . Five stars from me .😀

It was a slum.

One of my worst experiences at a hotel! The place was extremely remote from downtown Cancun, deserted and dark. The reception was rude and didn't speak English. The rooms reeked of mold, with clogged drains and cockroaches (yes, cockroaches!). It wasn't possible to stay a night at the hotel. We ran out of there and lost our money.