Room is tidy and clean. All staff members are friendly and professional. Especially the lady who maintains the breakfast area. Thank you 😊

Homelessness

I love the way when you wake up and see the ocean

Pool was warm and breakfast was great. Beautiful walk to the beach and nice evening fire.

As of January 2024, it seems this hotel has been built or renovated in near past. The corridors are big, rooms are good. One can get two queen beds. I find reception and breakfast staff to be helpful. There seems enough parking.

We had an excellent time in Santa Cruz. The staff was outstanding.

It was just fine. Staff is professional and accommodating. Place is slightly above average and location is great if you are looking to exercise and walk. I was. Great gym across the street you can get a visitors pass(the hotel gym is kinda lame). A walking path is two blocks from the hotel. You can walk/bike to natural bridges, the wharf, all over. Breakfast was quite generous. Really great that way.

The staff was so welcoming and the property is so clean and new. Love it here.

We only stayed for one night, and it was pleasant and the staff were helpful. I took advantage of the modest workout room. Breakfast had good options for different dietary needs. Just a couple minor inconveniences: 1) Our keycards didn't work in the morning and they only fixed one of them instead of both, and 2) The cleaning staff left the tub and sink drains plugged, so they unexpectedly filled up with water while I was waiting for the temperature to get hot. The $50 deposit has not yet been refunded, so hopefully there won't be any issues I have to deal with on that end.

A nice and quiet place to stay while in Santa Cruz!

Great location, with views.

The hotel was excellent, very comfortable, clean, convenient - a great stay! The only thing, as someone who adheres to a vegan diet, there was not much to eat at breakfast, and the staff wasn't even sure if the bread was vegan or not. There were no vegetables at all, but some cereal and a little bit of fruit (and then meat/eggs/dairy which I could not touch). Plus it was all paper plates and plastic cutlery, so that felt a little awkward/out of place for a nice luxurious hotel like this one. So yeah the breakfast experience could be upgraded to match the rest! :)

Just a nice place.

The lobby had a very calming scent all the time. The front desk attendants were very professional and very friendly. Breakfast was yummy every morning. Pool was open but it was too chilly to bring a suit; maybe will try it next time.

Very clean and comfortable

Good property for the cost.

Room not ready upon arrival, spa not working closed by county health department, breakfast was great!

We liked the hotel. The only problem is that when we got there, we found out that the pool and hot tub were out of order. Bit of a bummer.

We had an amazing stay. The hotel room is clean and comfortable. Complementary breakfast is great. Food are delicious with good varieties. I will go back if going to that area again.

The bed was extremely uncomfortable but the breakfast was good!

The location was convenient and near the beach. The pool and hot tub were pretty old. But overall good clean room and comfortable beds.

It was ok and very simple. Basic breakfast. The scrambled eggs was bad. Location was quiet. Parking was small. Room was clean however flush toilet did not work properly.

The hotel was fairly new with ample well lit free parking. The room was clean and spacious. We found the bed hard and uncomfortable. Staff was friendly.

Our room did not receive housekeeping so we had to ask for cups and coffee.

Perfect for my business trip. Nice and quiet with breakfast included. I would stay again

Very nice hotel - clean, comfortable, with ample free parking. Area felt safe. Be aware that there is a school next door, and the drive is partially blocked around 0730-0830 for drop-off. Would certainly stay here again if in the area.

This property was very convenient to the Santa Cruz West Side and Natural Bridges and West Cliff Drive. Also easy access to bike riding and hiking at Wilder State Park.

Very impressed with the cleanliness and comfort of this new hotel. Excellent location witb quiet surroundings. Will stay here again the next time I’m in town.

The breakfast was outstanding.

A nice visit to Santa Cruz and good stay at Fairfield took a bad turn when our room key cards were deactivated. We had been at the beach in the morning and came back for a swim to find our keys not working. Went back to the lobby to sort this out. The line of guests forming at the desk heard the receptionist on the phone for some time. When the receptionist was finished on the phone, he came out to a line people...and then took another phone call. I waited patiently in line and finally was helped by the receptionist. He suggested the cards were near a cell phone and deactivated. We travel quite a lot and are aware of this, therefore, we never keep key cards near our phones. After sorting out the cards, I asked for a late check out. Over 30 minutes of precious time had been wasted sorting out the keys and we were looking forward to visiting the pool. The receptionist clearly stated "no late check out". So I went back to the hallway in front of our room and told my family that there was now no time for the pool and we should get ready and check out. This news did not go well. At check out, the same receptionist was at the desk. I asked the receptionist about the "Fairfield Guarantee". He had no idea what I was talking about. I showed him these words are literally on the door of the hotel. He still had no idea what the words meant. Then he went on to say there was a problem with key cards being deactivated and late check out was for Elite Marriott members. I used to be Elite

T

I liked the dispensable toiletries. Did not like balconies so close to neighbors with all glass doors. Was frightened by false alarm fire alarm as I was getting done with shower.