The start to our stay was not good. We got off the train at Trechtingshausen and Google Maps told us to head down Mainzer St. to get to the hotel. The entrance from Mainzer St is very steep and dirt path that was quite grueling with our heavy luggage. Once we got to the top out of breath, we realized there was a road that we should have taken. We arrived at 7pm and the reception building out front was closed and the gate to the castle was locked. We were confused for quite a bit before we tried the restaurant on site. They had our room keys. Im sure part of it was because of our language barrier, but as much as we spent on the hotel I would think they would know we might encounter these issues and let us know earlier in the day. The room was clean, but very small. The rest of our stay was just fine, no complaints, just a bad first impression.

Amazing castle stay and a very luxury weekend. Cant say anything negative about it. High tea and breakfast was included and we got a River view room with breath taking views. Would definitely want to come back here, again and again.

Besides the obvious beauty, great amenities, included afternoon tea and breakfast made this stay a delight

Beautiful hotel in great location. Friendly and welcoming.

The room had a lovely claw foot tub and the room was quite spaxiohs qith comfy robes available.

A wonderful place to stay.

Really unique place to stay. You also have an option to go around the museum property during the night which gives you really cool views

Having access to the Castle to walk around the grounds was great, we were able to go at our own pace and fully enjoy the beauty of the Grounds and the spectacular views. The areas for special occasions and events makes this place special. People seeking a private place for a wedding or function should really consider this place.

Lovely hotel, friendly staff, delicious food, amazing scenery.

Amazing place. The staff were exceptional and service was second to none. I would have loved to stay longer and will definately be back. Very highly recommended.

Really cool museum. Love that you can explore the grounds as much as you want as a guest. The included breakfast was excellent. Only complaint is that the wifi was no always working.

Breakfast was great. Afternoon tea and treats was a welcome suprise. Rooms are pretty modern tho...

Beautiful room and bathroom. Dinner in restaurant was amazing. Museum was interesting.

This is an amazing place for sure with a long rich history. There has been a lot of work done to make this place a great place to stay. This castle is located in a very small town so there are no additional shops or restaurants within walking distance. For picky eaters, this could be a bit of a challenge. On my visit, the menu located outside of the restaurant had more options than what actually was available for the dinner menu and I had my reservation set for the opening of the dinner service. My room was clean and nice with a free bottle of sparkling water. There was a bee that apparently lives in the door to the restroom but it didn't trouble me so I didn't worry. While I got the bee out of the room, it came back a couple of hours later and went directly back into the door. Funny. With the limited number of rooms and being on a weekday, I was able to take a virtually private audio tour. It was nice to get pictures without other tourists in the photos.

This is an amazing place for sure with a long rich history. There has been a lot of work done to make this place a great place to stay. This castle is located in a very small town so there are no additional shops or restaurants within walking distance. For picky eaters, this could be a bit of a challenge. On my visit, the menu located outside of the restaurant had more options than what actually was available for the dinner menu and I had my reservation set for the opening of the dinner service. My room was clean and nice with a free bottle of sparkling water. There was a bee that apparently lives in the door to the restroom but it didn't trouble me so I didn't worry. While I got the bee out of the room, it came back a couple of hours later and went directly back into the door. Funny. With the limited number of rooms and being on a weekday, I was able to take a virtually private audio tour. It was nice to get pictures without other tourists in the photos.

Excellent stay in a castle!

An amazing location, castle and hotel experience. The best hotel experience I’ve ever had. You can access the area by train, the station is a short walk. You don’t need a car if you can walk.

It’s a beautiful property and the museum is great. I had an issue with communication/lost in translation event that was unfortunate but, that was as much my fault as it was the hotel desk clerk. There could be a greater emphasis / advertisement to customers as to what is available / what comes with your stay. It seems like we just stumbled into things - could have easily not known (for example - free headphones for the museum tour for people who stay at the property) had we not had to ask about them.

It’s a beautiful property and the museum is great. I had an issue with communication/lost in translation event that was unfortunate but, that was as much my fault as it was the hotel desk clerk. There could be a greater emphasis / advertisement to customers as to what is available / what comes with your stay. It seems like we just stumbled into things - could have easily not known (for example - free headphones for the museum tour for people who stay at the property) had we not had to ask about them.

Everything about our stay was simply fantastic. The staff are so friendly- the rooms are amazing- and the restaurant is fantastic. The “after hours” access to the castle, museum and the grounds was a great surprise and fu to explore without lots of people there. We will definitely be coming back.

Wi-Fi does not work Room uncomfortable Restaurant service to slow, it seems understaffed

Wi-Fi does not workRoom uncomfortable Restaurant service to slow, it seems understaffed

I was very impressed with our stay at the Hotel Burg Reichenstein! The staff were so friendly and we had a delicious dinner and breakfast. The rooms were spacious and the bathroom shower was amazing! And let’s not forget the castle! The views and museum are incredible. I would absolutely stay here again!

I was very impressed with our stay at the Hotel Burg Reichenstein! The staff were so friendly and we had a delicious dinner and breakfast. The rooms were spacious and the bathroom shower was amazing! And let’s not forget the castle! The views and museum are incredible. I would absolutely stay here again!

Not what we expected. We thought we would be in an old castle room but what we got was a fully modernized hotel room. The castle had a great museum and was great shape. Meals were pricy.

Location was excellent & property was extra ordinary

We really enjoyed our stay here! The rooms were small but very comfortable, bathrooms were great, and staff was nice. We also had the breakfast which we enjoyed, although didn’t realize you can order from the menu and that was included int the price! That makes it amazing for the price!! Only downside was there wasn’t a lot right in the area, but it was only about a 30-40 min drive to some amazing restaurants and cute areas! Love this place and highly recommend!

We really enjoyed our stay here! The rooms were small but very comfortable, bathrooms were great, and staff was nice. We also had the breakfast which we enjoyed, although didn’t realize you can order from the menu and that was included int the price! That makes it amazing for the price!! Only downside was there wasn’t a lot right in the area, but it was only about a 30-40 min drive to some amazing restaurants and cute areas! Love this place and highly recommend!

We spent one night in this castle hotel. the room is not big but clean and new. We got a room with partial river view from the window. We could hear the trains passing by but it didn't impact our sleep so much. In sum, I will highly recommend it as it is kind of experience.

We spent one night in this castle hotel. the room is not big but clean and new. We got a room with partial river view from the window. We could hear the trains passing by but it didn't impact our sleep so much. In sum, I will highly recommend it as it is kind of experience.

Beautiful property and setting and very nicely appointed hotel with excellent breakfast

The hotel was very nice and modern in a unique setting. I had heard that the food in the restaurant was excellent and anticipated a good meal. Unfortunately, the anticipation lasted for almost two hours before the single course we ordered was served. I asked the reception desk why the service was so slow. The clerk blamed it on a new inexperienced staff. Unless this staff gets it together soon I suggest bringing a deck of cards or an iPad for entertainment while enduring the long wait for food.