Excellent experience!! We arrived around 11pm and the hotel was surprisingly busy. The woman at the front desk handled the chaos with grace. Our room was large and clean. The bed was comfortable and the bathroom was a great size with a large shower. The gym was nice, too. Breakfast was standard and they kept running low since it was busy. Very happy with our stay!

Breakfast is not included. We were told at check-in that breakfast ended at 10am and assumed it was complimentary. However, the next morning, breakfast was being served in the lobby, I got a plate of eggs and a yogurt, my daughter, a bowl of cereal. We sat at an available table and were greeted by a hostess who confirmed, our breakfast was not included in our booking. Only then did we see written on a chalkboard in the corner, “Breakfast Buffet $14.95”. There was a table near us who misunderstood as well. Wish they had informed us of this at check-in. Hotel otherwise was very nice, comfortable and clean.

I had a very short overnight stay. The room was very spacious. 2 Tvs one in bedroom one in living room area. The bottle water in room was $3 each . I'm not sure about the coffee. I didn't see any indication so I just didn't touch it. I stayed in Room 624. The noise level was good until around 7am I heard a lot of doors slamming. The room/ unit was not properly cleaned specifically the bathroom had personal items left behind by the previous guest. (Yuck!) I didn't recognize it until the next morning when I pulled a hand towel from the bar over the vanity. The items were hidden by the towels . I had only one roll of tissue in my room. The lobby "hallway, and elevator were immaculate. There was no one present when I checked in I had to stand for a while once I checked in No one took the time to point out any of the amenities to me as far as breakfast restaurant , bar or pool etc. It appears to be a decent place. I was surprised to see breakfast being served as I was checking out. I'm sure there were other perks that I wasn't made aware of. .

The AC in our room broke, so they tried to blow us off and came up with a few stories that it was too expensive to fix, the maintenance guy left for the day, the maintenance guy is on vacation, etc. After we showed a backbone, they moved us to an out of service room that had mold in the closet ceiling. The internet went out for the entire hotel. The pool was closed for maintenance during our entire stay. Won’t ever go back.

Clean room

Everything was great

The suite was huge. We booked a two night stay to visit family

Everyone was wonderful, friendly and helpful. We will stay again as this hotel was convenient to the airport and to the University my son is attending. Shuttle services were quick and easy to use too!

Great stay

I would like to share that a ramp is needed in the back of the Hotel where your guests park their vehicles and come in by the rear elevators, because it is difficult to get up on the sidewalk using the luggage cart in order to bring in their luggage with ease and safety.

Great service

Had an unexpected death in the family a couple days before my arrival to visit Highpoint University. I immediately Contacted Expedia who contacted the hotel to get permission to move my arrival to the following week. Hotel denied the request. Poor customer service with absolutely zero sympathy.

Stay and staff were excellent! Wells definitely stay again. Very clean and safe!

Nice place

Excellent

EV charger available, clean nice facility.

Great Hotel great staff

This hotel was clean and located close to plenty of food options. They had complimentary packaged snacks and fresh cookies along with coffee all day.

Great complimentary snacks. I had to keep asking for towels

Great

Clean room, friendly professional staff, good stay.

Excellent location and service and food and room.

Pre paid for breakfast but had to show proof of my first born. Management and staff where very unprofessional and I will not return to this property.

Nice

Staff was very helpful and friendly. Room was very clean, beds were comfortable. Plindoor pool was a great asset for our young grandsons for early spring.

Super clean and the morning breakfast crew were the bomb! Kudos all around!

The front desk employees were so friendly. Our room was clean. We felt as if we were the only ones there because we didnt hear any noise. We slept great on a comfy mattress. We were far enough away from the road that we didnt hear any traffic noise.

Was very clean and quiet. Would stay here again 😊

Quiet, somewhat secluded but close enough to be convenient to restaurants and shops. Super impressed with the staff. On site cafe/restaurant was very helpful. Five stars!

Front desk was super nice and helpful.

good

Clean and easy to check in and out