Overall for the price it was nice. The pool was right outside our room. Beds were comfortable. The additional pools across the street was a nice change to for my kids. Limited hot water for showers, could of used a few more necessities like trash bags, toilet paper, pizza pan. Had issues with TV and getting any channels but we were not in the room much.

This unit is near the pools and also a short walk to the other outdoor options. Grocery stores, shopping and restaurants are near by. This unit has low water flow so toilets and showers were a little slow. Enjoyed our stay !

The bathroom shower in the main room was leaking and I called they came and took pictures but never came back or called to have it fixed. Water would always leak from the shower to the main room and it was a hazard to clean it every time we showered. And of course not to mention the risk of slipping.

Had a great time. The room was wonderful.

This property (bldg 3, unit 101) was a really nice place to stay, but it wasn't perfect. I'll start with improvements that could be made - it had no hangers in the closets (I bought and left some, so if there are hangers now, that is why); the appliances are OLD but they are in working condition tho the fridge door should be hinged on the opposite side; the provided paper towels and toilet paper are rolled so loosely the TP only lasted two days with one person using the restroom so definitely bring your own or plan to purchase; there was construction on the grounds but never any noise while I was there. The unit was very quiet and close to the entrance, making it easy to get in and out of the complex; the pool area was awesome with plenty of lounge chairs both in the sun and in shaded areas around the pools. I was there for a conference so didn't explore the area a lot, but the complex seems to be in a location that makes it easy to get to shopping or amusement parks and attractions. I reached out to the property managers (ACO Vacation Homes) because a remote control was missing from one of the bedrooms. I was told they would replace it but they never did. Overall, I would recommend.

The property was amazing… no room clean service and staff has poor communication

The property was amazing… no room clean service and staff has poor communication

The resort was nice but the apartment had a leaking issi

The ac kept turning back on 78 so it was really hot at night. They also made a charge in my credit card and never was told why. I try to contact property no answer. But the place was clean and very nice.

The ac kept turning back on 78 so it was really hot at night. They also made a charge in my credit card and never was told why. I try to contact property no answer. But the place was clean and very nice.

My flight got in around 6am and when I ask the guys that morning if we could check in early he said that shouldn’t be a problem he had to get the place inspected first then he will call me I never got a call so I called them at 1:30 to see if we can get checked in early that we were sitting on the car in the parking lot cuz we were tired and I couldn’t drive anymore they never answer my call I left a voicemail so I emailed them they said that it still has not been inspected that they will get the guy out there to do it. 2:30 comes around still no answer back so I emailed them back they that we won’t be able to check in till 4pm because of inspection I had a clear view of the way to the room I never seen anyone go to the room and do an inspection then at 4pm I emailed back can we go in now they emailed me back at 4:15pm and said yea. I found so many damages and took pictures of them to send to them. I had better customer service this was not one of them. There were water bugs that kept coming out of the drains in the bathroom and when I called about it no one answered the phone so I left a message and no one called me back to tell me that they will take care of it. The water pressure sucked that the toilets did not want to flush all the way. The price was good but I was expecting a little better customer service.

The biggest issue with this property is that there is no one on site. When we first got there we could not find the place. the numbering was totally off. So you had to call, text or email to talk with someone. It took almost 2 hours before it was resolved. In addition, it seems we got better information and service from Calypso Cay the property sharing the space. Also, the kitchen lacked essentials items not such as potholders and pans were poor quality and missing lids. Also, the refrigerator was not properly regulated so I milk froze. We could not see the dale to correct. The property did not offer wash clothes. When I asked about additional towels I was told to wash the ones I currently had. Finally the water in the bathrooms was extremely hot and you could not properly turn them down.

The village is very pretty and amenities were good, my issues were with the actual apartment, everything was very dated in dire need of replacing rugs beds etc, from what I understand every apartment is individually owned so I must have got an bad one, my friends which were on this trip with us did not have this issue, just our luck.

Place is functional, but needs improvement namely in the area of furnishings and d as memories. Everyone in my party complained about the beds. They were simply uncomfortable.

I was very excited to stay at the property because it looked so nice in the photos and the room was so spacious. I did really like the layout of the room, and the property itself looked nice, but unfortunately, upon checking in, we realized the room was very unclean. The bedding had spots and stains on it, and we found hairs in 2 of the 3 beds. I found a silverfish in one bathroom and a fruit fly in the other. The towels that were left looked very worn out and not clean, and there were hairs in a couple of them as well. Under the edge of the couch we found food, including a hardened piece of sausage with a bite taken out. The curtains in the living room had spots that looked like somethings had been spilled and not cleaned. One of the lamps was broken when we checked in, and one of the shower heads was hanging out of the wall. The bottom lock on the front door was broken and hanging down as well. We were not able to get any of the 3 TVs to reliably function throughout our stay, and our gate did not work at the front gate. We could not get a hold of anyone to helps us with that, and the only reason we were able to enter the property was because another guest at the gate gave us his code. Overall I was extremely disappointed and would not recommend staying here to anyone.

I was very excited to stay at the property because it looked so nice in the photos and the room was so spacious. I did really like the layout of the room, and the property itself looked nice, but unfortunately, upon checking in, we realized the room was very unclean. The bedding had spots and stains on it, and we found hairs in 2 of the 3 beds. I found a silverfish in one bathroom and a fruit fly in the other. The towels that were left looked very worn out and not clean, and there were hairs in a couple of them as well. Under the edge of the couch we found food, including a hardened piece of sausage with a bite taken out. The curtains in the living room had spots that looked like somethings had been spilled and not cleaned. One of the lamps was broken when we checked in, and one of the shower heads was hanging out of the wall. The bottom lock on the front door was broken and hanging down as well. We were not able to get any of the 3 TVs to reliably function throughout our stay, and our gate did not work at the front gate. We could not get a hold of anyone to helps us with that, and the only reason we were able to enter the property was because another guest at the gate gave us his code. Overall I was extremely disappointed and would not recommend staying here to anyone.

It was nice but the mattresses were so loud. They made so much noise when you turned over. Said it slept 10 but only slept 8. The people upstairs we ridiculous loud. Other than that it was nice

We love staying here. We have stayed several times and will continue to do so. It’s a gated community, condos have lots of space and is very well kept up. The only thing I wish was different is they need to have someone in the office 24/7. We had issues with the gate code we were given and had to call a phone number we were given just to leave a message and wait for someone to call back.

The place was amazing. With a family of five there was plenty of room for everyone. I will definitely stay here again when we come back into town. Thanks for making our stay wonderful

We paid to stay here and were put in a condo that was being renovated. When we finally got through to them, they said “we can not do anything for you.” Then we spent an hour on the phone with hotels, got disconnected 3 times, and received no help getting a place to stay. So at this point, we paid twice for a 4 night stay and got No help, no money back, and no compensation in anyway to right this wrong of both Hotels.com and Runaway Beach Club Resort. Hopefully now the research is done to prove we didn’t stay there. Insane! Thanks for ruining our Spring Break!

If you are going for more than 3 days-this is not a place for you. There is so little supplies in the condo that you will have to buy: all coffee filters, hands soap, more toilet paper, shampoo, body wash, body soap, laundry detergent, as there is not enough towels in the condo so you will have to wash yourself. Don't plan on baking anything because there is no baking dishes. I know if you are going for vacation, you are not supposed to cook but if you are planning to cook for your family, you will find the kitchen very poorly equipped. Very poorly supplied!

If you are going for more than 3 days-this is not a place for you. There is so little supplies in the condo that you will have to buy: all coffee filters, hands soap, more toilet paper, shampoo, body wash, body soap, laundry detergent, as there is not enough towels in the condo so you will have to wash yourself. Don't plan on baking anything because there is no baking dishes. I know if you are going for vacation, you are not supposed to cook but if you are planning to cook for your family, you will find the kitchen very poorly equipped. Very poorly supplied!

It was a great location, close to everything that you would want to go to. Our unit was close to a busy road so you did hear alot of road noise.

It was a great location, close to everything that you would want to go to. Our unit was close to a busy road so you did hear alot of road noise.

The property was comfortable to stay in with the family but it lacked cleanliness. Some electronics were not working properly. But it has a washer and dryer to wash the towels and bed sheets before you use them Just have to take your detergent. A very centric place near Walmart and other stores to buy what you need to cook. Disney Springs is also about 5 miles from location. Pet friendly!!!!

The property was comfortable to stay in with the family but it lacked cleanliness. Some electronics were not working properly. But it has a washer and dryer to wash the towels and bed sheets before you use them Just have to take your detergent. A very centric place near Walmart and other stores to buy what you need to cook. Disney Springs is also about 5 miles from location. Pet friendly!!!!

The condo was cleaned and large. It was great to have a washer and dryer. The pool hours made using it and going to the area attractions difficult as it closed early and opened late in the day.

The condo was cleaned and large. It was great to have a washer and dryer. The pool hours made using it and going to the area attractions difficult as it closed early and opened late in the day.

As soon as we walked in the place smelled like mold. The curtains had dusty that when my son moved it, it fell on his hair. There was mildew in vent, 3 out of the 4 TV’s did not work. The place was not clean walls dirty, remotes filthy dirty carpets ripped worn out bad. Kitchen table was dirty. Light switches dirty master bathroom tub was awful the walls had patches that seemed like they were trying to fix but never finished. The key pad to get in the place was nasty. With COVID-19 you expect it to be much more cleaner. We didn’t leave bc my kids were tired but did not spend another night in the place. I would never recommend this place. Same day we arrived I emailed ACO vacation homes to let them know everything about the place, called them couldn’t do anything. Called at 8am to n Saturday and another rep asked for me to email again and she said would forward to the finance dep. I sent several pictures but will send more. I will be calling on Monday for my money.

Property was not clean when I arrived. Kitchen sink was backed up

I arrived on Thursday. The place was not swept or vacuumed from the previous rental. The tub in the master bath was dirty, I had to clean it with bleach. To top that off I sent several emails letting them know the water pressure was so low in the condo we weren’t able to bath.From Thursday through Sunday, me nor my husband and kids were able to use the bathroom facilities. I would like to know if I can be compensated in any way.

My stay was ok, it’s just there was mold on the vents and limited supplies in the house to keep it clean. I was told that I had to buy my own things if I ran out of soap, toilet paper, garbage bags & towels......