Humid, outdated cabin in the woods. The room spotless, the staff were wonderful. It wasn’t what I expected for the price.

Easy commute between hotel East and West. Walking distance to shopping and bicycle rental to explore town and surroundings area.

thanks for all the warm support by the hotel reception and driver.

the coltage ceiling not deighned for tall people and furnature needs renovation

Our stay got off to a bad start when receptionist at check in said our reservation was for one person and that we had to pay an extra 6000 yen for two nights. I said the reservation was definitely made for two, but she said no. So I reluctantly agreed to pay. I finally found my reservation that confirmed I was right. When I went back to show receptionist she said I didn’t have to pay the extra 6000 yen. That was it. No apologies. Not the typical Japanese courtesy. Most of the remaining staff were very courteous and helpful. Maybe this receptionist was just having a bad day. The hotel was nice and quiet surrounded with beautiful trees and located near a very popular outlet. The buffet breakfast was very good.

Spacious house. Enough to 4 adults and 2 kids. Clean and tidy.

Hotel was near train station with bus service provided. The cottage we stayed is very near the ski slope and karuizawa shopping outlet with tons of shops. Karuizawa old Ginza street is just further away. The cottage was clean, spacious and amenities all provided. As we were only staying 2 nights, we rejected Housekeeping to support hotel’s eco programme and were given a ¥1000 voucher which wife used to buy some souvenir at the lobby as we were checking out. Overall a wonder stay except that cottage was very cold at night. Not sure if it was the weather or we didn’t know how to use the heater in the room properly! 😅

Hotel was near train station with bus service provided. The cottage we stayed is very near the ski slope and karuizawa shopping outlet with tons of shops. Karuizawa old Ginza street is just further away. The cottage was clean, spacious and amenities all provided. As we were only staying 2 nights, we rejected Housekeeping to support hotel’s eco programme and were given a ¥1000 voucher which wife used to buy some souvenir at the lobby as we were checking out. Overall a wonder stay except that cottage was very cold at night. Not sure if it was the weather or we didn’t know how to use the heater in the room properly!

The hotel is close to train station and shopping mall, its a 10 min walk if u missed the shuttle bus. The room is clean. However, I dont know why the front desk staff refused to book a table for us in Nakakaruizawa directly, he needed us to talk to the restaurant owner ourselves. Im not sure if he would still insist if the restaurant owner doesnt speak English.

Pleasant room and friendly service. Next time it will be still my first choice.

The hotel is close to train station and shopping mall, it's a 10 min walk if u missed the shuttle bus. The room is clean. However, I don't know why the front desk staff refused to book a table for us in Nakakaruizawa directly, he needed us to talk to the restaurant owner ourselves. I'm not sure if he would still insist if the restaurant owner doesn't speak English.

The cottage was warm and cozy. It was great for a small group to share the cottage with a small living space. However, it was quite a shame for the kitchen not to equip a microwave. Nonetheless, it was a great stay and it was very close to the outlet for those who love to shop!

Due to less lighting at night so that hard to find the right way to cottage, flashlight should be brought.

We had a cottage all to ourselves and the place is really spacious for our family of 4. Due to the low season, our cottage is near the reception which makes it easy even to walk out. As it was raining quite heavily during the period, the hotel provided us with door to door shuttle service. The staff are always so polite and willing to help us. We love the place and will definitely come back again.

We had a cottage all to ourselves and the place is really spacious for our family of 4. Due to the low season, our cottage is near the reception which makes it easy even to walk out. As it was raining quite heavily during the period, the hotel provided us with door to door shuttle service. The staff are always so polite and willing to help us. We love the place and will definitely come back again.

The one bedroom cottage was very old already and the bathroom was really old and dirty because of the wood! And the room was very dusty! On The second day they changed another room for me which is better and more clean and I appreciated that! Many friendly staffs there but one short hair young lady in the cottage reception was really not helpful! I asked for help to book a restaurant because I cannot talk in Japanese and she just dial the number and pass me the phone and asked me to talk, and I said I cannot speak Japanese and she still asked me to speak! I asked very nicely I just wonder why she had to do that?and she know English as well. The outlet is just next to the hotel which is very convenient!

The one bedroom cottage was very old already and the bathroom was really old and dirty because of the wood! And the room was very dusty! On The second day they changed another room for me which is better and more clean and I appreciated that! Many friendly staffs there but one short hair young lady in the cottage reception was really not helpful! I asked for help to book a restaurant because I cannot talk in Japanese and she just dial the number and pass me the phone and asked me to talk, and I said I cannot speak Japanese and she still asked me to speak! I asked very nicely I just wonder why she had to do that?and she know English as well. The outlet is just next to the hotel which is very convenient!

It's a nice experience for cottage staying. If you are not the guys understand it will be the cottage, and expect it is the hotel, then you might be disappointed. Make sure you are booking the hotel or cottage before your booking, otherwise you might have the wrong expectation.

Very nice stay and we enjoy so much! Facilities and room are clean and new, great service. Breakfast is amazing too!

Hotels.com 在網路上的照片和實際去所住不一樣。網路輕井澤是訂main building, 去到現場是小木屋，所以被Hotels.com 騙了，下次不會再用Hotels.com 訂房

It’s surrounded by lots of trees. It’s pleasant to walk around, and enjoy the fresh air.

nice room, can arrange local tour for travellers Offer coupons for shopping malls

All well, very clean and cosy cottage. Long waiting time for the shuttle bus rather to walk if the weather is good.

Fantastic service and relaxing environment, highly recommended :)

It's a very relaxing place. Hotel room is in the form of wooden chalet which make our stay with natural feeling. The location is very convenient with shuttle bus connected to Factory Outlet.

We like the fact that you rent your own cottage and the resort is bug and you have shuttles included to help you travel in the resort and even outside of it

The general ambience was nice, in particular the night view, which gave a very relaxing vibe. We were arranged a room closest to the passage to the hotspring area which suited us a lot with a person with limited mobility. Very thoughtful!

Shuttle bus to terminal is not so frequent (~every 30 mins) and guests with big luggages have to stand with the crowd, with NO separate arrangement even per request. English level of staff is not good enough to communicate with guest. However, i must praise the staff who reply email promply and helpful way to receive package and store luggage one day prior to our checkin for us.

The cottage is very clean and well equipped ! My family love the place and wish we had stayed longer. The staff are very polite and helpful! Great hotel !

Our family has a great time!

Stayed in cottage. The room is clean and comfort although no other hotel facilities

The room is spacious but the temperature is cold outside so maybe the heater is abit hard working, but still good to stay at since the facilities are all nearby and easy to park too.