Overall a great experience here. Friendly staff, central location, great breakfast options, clean & nice rooms. Special shoutout to Señor David for making us feel extra welcome.

Last minute booking and didnt have an issue. Staff assited us above and beyond. And the room was nice and clean.

The staff were friendly and helpful. Half of them were native islanders who could good English. Quiet and air conditioning good. Excellent buffet breakfast include with good variety.Negative were the limited pool hours, 10am - 7pm and closed on Tuesdays for limited "maintenance", which is ridiculous. Needs ice machines and drinking water dispensers, though not generally available in Colombia.

Poor management. Staff would knock on the door repeatedly waking us up to clean the room. No “do not disturb” sign available. Leaking bathroom and no toilet paper in receptions bathroom. A/C doesn’t work properly. Only good thing is the location.

Cleaning poor did not clean the room one day no cleaning supplies in the bathroom

Nicer than the Place Latam had chosen for me named Apartamento Altamar i spent one night thereit was a nightmare and had to move to Portobello Thanks God

A lot of construction on property

excellent service, clean, good food, near beach and restaurants

The hotel is very central to everythign with minimal walkig distance. AVOID the restaurant - it's breakfast selection is extremely lackluster and most of it's restaurant crew is often cranky and unfriendly. If it wasn't for the restaurant I would give this hotel 5 stars.

El hotel está muy bien situado el personal es muy amable , el desayuno está muy bueno en general todo fue muy bueno , volvería sin dudarlo

Well located and remodeled. Breakfast was awesome.

Hotel was not clean. Staff wont even greet you when arrive. Don't even try to ask questions, it bothers them. The concierge responded to me: "you and your questions"

Last minute choice as another hotel cancelled my booking. Nice convenient location. Not as upscale as i would have liked, but not bad.

Pros: New building, clean guest rooms, close to Spratt Bright Beach (5 minutes walking). Cons: Crowded on-site restaurant and their food is only okay, front desk staff were not very friendly.

Pros: New building, clean guest rooms, close to Spratt Bright Beach (5 minutes walking).Cons: Crowded on-site restaurant and their food is only okay, front desk staff were not very friendly.

Good location, but outdated.

Good location, but outdated.

The staff are very unfriendly and rude, they need to be trained in customer service, no even a welcome smile. Room size was ok and pretty good size. Bathroom has mold. Terrible breakfast.

The staff are very unfriendly and rude, they need to be trained in customer service, no even a welcome smile. Room size was ok and pretty good size. Bathroom has mold.Terrible breakfast.

First room was very small with no window so per our request we were walked to another room that had a window looking at the pool. Great. So I thought. After the front desk person left I pulled back the sheets and I saw a few body hairs and definite urine dribble. I went downstairs and wanted new sheets. Within minutes a housekeeper came by and I had to argue with her that yes she made the bed but with the previous guest's sheets. They were eventually changed. I found a chunk of lipstick on the bathroom counter which I tried to wipe up with a few sheets of toilet paper (kleenex must be considered a luxury) which smeared it even more. If only I had packed my own cleaning supplies! The shower spicket was not good and the weight of my 3.4 oz bodywash made the soap shelf fall to the shower ground. And those certainly didn't look like my hairs in the shower drain, and my stay had just begun. The other hotel guests walking down the hall after midnight must have been clueless that the bottom of the door had a big gap so their voices carried into my sanctuary. I tried to convince myself that no critters would slither into my room, since I was on the 5th floor. The last straw was that one of the recessed lights over the bed flickered every 20 seconds ALL NIGHT LONG. I posted it on YouTube.180 flashes per hr for every hour that I stayed in bed. One of the worst night's sleep I have ever had! The next day they tried to appease me with a different room, but I had had enough of Portobelo

The hotel was close to everything. Good breakfast and it was near the beach, which made it very convenient.

The hotel was close to everything. Good breakfast and it was near the beach, which made it very convenient.

El hotel es bueno sin embargo no tiene

Clean

Clean

I just didn’t have a good stay and wound up moving hotels. For $150 usd I paid a night we were given a room with no windows. Really small. Check in process is so slow. It’s almost upsetting. Fee breakfast

I just didn’t have a good stay and wound up moving hotels. For $150 usd I paid a night we were given a room with no windows. Really small. Check in process is so slow. It’s almost upsetting. Fee breakfast

Goog

Lo unico bueno que tiene es lo cerca que esta de la playa. El check in es un servicio muy muy lento los trabajadores se entretienen hablando entre ellos al pagar tenian problema con el datafono solicite hacer transferencia y no aceptaron me enviaron a la calle a sacar dinero en cajero luego de 40 min sacando plata cuando llegue nuevamente terminaron en entregarme la habitacion al dia sguiente llegue al hotel a las 4pm y la picsina estaba cerrada en recepcion nos dijeron que fue por la lluvia pero ya tenia casi 2 horas que habia dejado de llover estabamos varias personas a la espera que abrieran la picsina un trabajo le paracio mal que no abrieran y nos dijo que hiba a hablar con el gerente luego de 20 min bajo y dijo que no abririan la picsina uno de los guespedes pidio hablar con el gerente y no quizo atenderlo esa misma noche dali a comer llegue al hotel a media noche y perdi mi TAPABOCAS el hotel estaba cerrado solo estaba un trabajador en la recepcion q no me abrio la puerta me dijo q tenia q buscar un tapabocas mi esposa entro para buscar en la habitacion entiendo muy bien que por motivos de pandemia sea obligatorio pero cuando tu negocio no es vender un producto si no prestar un servicio para nada les cuesta tener una caja de tapabocas que solo cuesta 10 mil pesos y

The staff here are not the friendliest. We actually called to see if we could get a water delivered to our room and the desk said no and hung up on us. The wifi is pretty much nonexistent so hopefully you don't need to rely on that. Some of the food service staff were friendly and took good care of us but the that’s about it. Overall I would recommend staying elsewhere.

The staff here are not the friendliest. We actually called to see if we could get a water delivered to our room and the desk said no and hung up on us. The wifi is pretty much nonexistent so hopefully you don't need to rely on that. Some of the food service staff were friendly and took good care of us but the that’s about it. Overall I would recommend staying elsewhere.

Genial